Connect Relatel and Sorry

Both apps 40Relatel 23Sorry 17

• Trigger
  New Call

  Triggers when a new call is made or received in Relatel.

• Trigger
  New message

  Triggered when a new message is sent or received in Relatel.

• Trigger
  New Smiley

  Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel.

• Trigger
  New voicemail

  Triggers when a new voicemail is left for an employee or reception.

• Action
  Add comment

  Adds a comment to a contact in Relatel, optionally notifying a colleague.

• Action
  Add contact

  Adds a new contact to your Relatel company and returns the new contact's id.

• Action
  Cloak Reception

  Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls.

• Action
  Delete contact

  Deletes a contact from your Relatel organization and returns Relatel's confirmation message.

• Action
  Dial call

  Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number.

• Action
  Do Not Disturb

  Turns Do Not Disturb on or off for the connected employee and returns the updated employee.

• Action
  Find contact by phone number

  Finds a Relatel contact by its phone number and returns the contact's details.

• Action
  Get contact

  Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID.

• Action
  Get employee

  Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status.

• Action
  Join a Group

  Adds the authenticated employee to an employee group and returns the group's details after joining.

• Action
  Leave a Group

  Removes the authenticated employee from the chosen employee group and returns the group's details.

• Action
  List calls

  Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call.

• Action
  List contacts

  Returns the contacts in your Relatel account, optionally only those with a given phone number.

• Action
  List employee groups

  Returns all employee groups in your Relatel account, with each group's name, presence status and member employees.

• Action
  List employees

  Returns all employees in your Relatel company, including their phone numbers, presence and group memberships.

• Action
  List receptions

  Returns all receptions (phone lines/queues) in the Relatel account.

• Action
  List voicemails

  Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails.

• Action
  Send SMS

  Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions.

• Action
  Update contact

  Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact.

• Trigger
  New notice

  Triggers when a new notice (incident, maintenance or general announcement) is created on the selected Sorry status page.

• Action
  Add component

  Creates a new component on a Sorry status page, optionally nested under a parent component.

• Action
  Add notice

  Creates a new incident, maintenance or general notice on a Sorry status page, optionally linking affected components and publishing it to subscribers.

• Action
  Add notice update

  Posts a new update on an existing notice on a Sorry status page, optionally publishing it to your configured integrations.

• Action
  Add subscriber

  Adds an email or SMS subscriber to a status page, optionally limited to specific components, so they receive status notices.

• Action
  Delete notice

  Deletes a notice (incident, maintenance or general) from a Sorry status page.

• Action
  Delete subscriber

  Permanently removes a subscriber from a status page.

• Action
  Get notice

  Returns a single notice from a status page, including its type, state, subject, synopsis and link.

• Action
  Get status page

  Returns a single Sorry status page with its name, state, timezone, support details and notification settings, optionally including related brand, components, notices and more.

• Action
  List components

  Returns all components (the services or infrastructure elements) shown on a Sorry status page, with their current state.

• Action
  List notices

  Returns the notices (incidents, maintenance and general notices) posted on a Sorry status page, optionally filtered by type, state, subject or creation date.

• Action
  List notice updates

  Returns all updates posted on a notice on one of your Sorry status pages, optionally filtered by creation date or content.

• Action
  List status pages

  Returns all status pages in your Sorry account, optionally filtered by name or creation date.

• Action
  List subscribers

  Returns the subscribers on a status page, optionally only those who receive notices for a specific component.

• Action
  Update component

  Updates a component on a Sorry status page, such as its name, description, position or parent component.

• Action
  Update notice

  Updates an existing notice on a Sorry status page — change its subject or state, add a comment, set affected components or reschedule planned maintenance.

• Action
  Update status page

  Updates a status page's settings, such as its name, timezone, support contact details, search visibility and language.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.