--- title: "Connect Relatel and ShipStation - APIANT.ai" description: "When \"New Call\" fires in Relatel, your agent runs \"Create or Update Order\" in ShipStation." canonical: "https://apiant.ai/connect/relatel-to-shipstation" --- # Connect Relatel and ShipStation When **New Call** fires in [Relatel](https://apiant.ai/connections/relatel), your agent runs **Create or Update Order** in [ShipStation](https://apiant.ai/connections/shipstation), or **New or Updated Order** in ShipStation to **Add contact** in Relatel. Describe the whole flow and it is built, tested on every scenario and kept running. Relatel **4** triggers Relatel **19** actions ShipStation **1** trigger ShipStation **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Relatel and ShipStation to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Relatel and ShipStation can do together ### From Relatel to ShipStation - When **New Call** in Relatel then **Create or Update Order** in ShipStation - When **New message** in Relatel then **Mark Order as Shipped** in ShipStation ### From ShipStation to Relatel - When **New or Updated Order** in ShipStation then **Add contact** in Relatel - When **New or Updated Order** in ShipStation then **Update contact** in Relatel Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Relatel and ShipStation ## Triggers and actions 5 triggers ยท 37 actions - Trigger **New Call** Triggers when a new call is made or received in Relatel. - Trigger **New message** Triggered when a new message is sent or received in Relatel. - Trigger **New Smiley** Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel. - Trigger **New voicemail** Triggers when a new voicemail is left for an employee or reception. - Action **Add comment** Adds a comment to a contact in Relatel, optionally notifying a colleague. - Action **Add contact** Adds a new contact to your Relatel company and returns the new contact's id. - Action **Cloak Reception** Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls. - Action **Delete contact** Deletes a contact from your Relatel organization and returns Relatel's confirmation message. - Action **Dial call** Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number. - Action **Do Not Disturb** Turns Do Not Disturb on or off for the connected employee and returns the updated employee. - Action **Find contact by phone number** Finds a Relatel contact by its phone number and returns the contact's details. - Action **Get contact** Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID. - Action **Get employee** Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status. - Action **Join a Group** Adds the authenticated employee to an employee group and returns the group's details after joining. - Action **Leave a Group** Removes the authenticated employee from the chosen employee group and returns the group's details. - Action **List calls** Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call. - Action **List contacts** Returns the contacts in your Relatel account, optionally only those with a given phone number. - Action **List employee groups** Returns all employee groups in your Relatel account, with each group's name, presence status and member employees. - Action **List employees** Returns all employees in your Relatel company, including their phone numbers, presence and group memberships. - Action **List receptions** Returns all receptions (phone lines/queues) in the Relatel account. - Action **List voicemails** Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails. - Action **Send SMS** Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions. - Action **Update contact** Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact. - Trigger **New or Updated Order** Polling trigger: fires when an order is created or modified. - Action **Add Warehouse** Create a new warehouse location. - Action **Create or Update Order** Create a new order or update an existing one (upsert by orderNumber/orderKey). - Action **Delete Order** Delete (deactivate) an order by its ShipStation order ID. - Action **Get Customer** Retrieve a single customer by customer ID. - Action **Get Order** Retrieve a single order by its ShipStation order ID. - Action **Get Product** Retrieve a single product by ID. - Action **Get Rates** Get shipping rate estimates for a carrier between two locations and package. - Action **Get Store** Retrieve details of a single store by ID. - Action **Get Warehouse** Retrieve details of a single warehouse by ID. - Action **List Carriers** List the shipping carriers connected to the account. - Action **List Customers** List customers in the ShipStation account. - Action **List Orders** List orders, optionally filtered by status, customer, or modified date. - Action **List Products** List products in the ShipStation catalog. - Action **List Stores** Retrieve the list of stores connected to the account. - Action **List Warehouses** List the ship-from warehouse locations configured in the account. - Action **Mark Order as Shipped** Mark an order as shipped with a carrier code and tracking number. - Action **Update Product** Update an existing product's details (SKU, name, price, weight, etc). - Action **Update Warehouse** Update an existing warehouse's name/address/return address. ## Each app on its own - [ **Relatel** Create interesting integrations by using your Relatel events for actions.](https://apiant.ai/connections/relatel) - [ **ShipStation** ShipStation order, shipment, and fulfillment management.](https://apiant.ai/connections/shipstation) Reviews ## What our customers say ## More from Relatel - [ **Relatel to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/relatel-to-salesforce) - [ **Relatel to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/relatel-to-slack) - [ **Relatel to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/relatel-to-stripe) - [ **Relatel to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/relatel-to-shopify) - [ **Relatel to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/relatel-to-trello) - [ **Relatel to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/relatel-to-zoom) ## More into ShipStation - [ **Erpnext to ShipStation** Open-source ERP system for accounting, inventory, manufacturing, sales, projects, and CRM.](https://apiant.ai/connect/erpnext-to-shipstation) - [ **Slack to ShipStation** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-shipstation) - [ **Google Calendar to ShipStation** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-shipstation) - [ **Google Drive to ShipStation** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-shipstation) - [ **Pipedrive to ShipStation** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pipedrive-to-shipstation) - [ **ActiveCampaign to ShipStation** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-shipstation) Questions ## Relatel and ShipStation, answered ### ### What can start an automation from Relatel? Any of Relatel's 4 triggers in the catalog, including New Call, New message, New Smiley and New voicemail. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ShipStation when something happens in Relatel? Any of ShipStation's 18 actions, including Create or Update Order, Update Product, Update Warehouse and Add Warehouse. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ShipStation to Relatel? Yes. When something happens in ShipStation, your agent can act in Relatel too. This page covers both directions: ShipStation's triggers and Relatel's actions are listed here as well. ### ### Do I have to build a connector for Relatel or ShipStation? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Relatel and ShipStation without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.