Connect Relatel and Senta

Both apps 36Relatel 23Senta 13

• Trigger
  New Call

  Triggers when a new call is made or received in Relatel.

• Trigger
  New message

  Triggered when a new message is sent or received in Relatel.

• Trigger
  New Smiley

  Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel.

• Trigger
  New voicemail

  Triggers when a new voicemail is left for an employee or reception.

• Action
  Add comment

  Adds a comment to a contact in Relatel, optionally notifying a colleague.

• Action
  Add contact

  Adds a new contact to your Relatel company and returns the new contact's id.

• Action
  Cloak Reception

  Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls.

• Action
  Delete contact

  Deletes a contact from your Relatel organization and returns Relatel's confirmation message.

• Action
  Dial call

  Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number.

• Action
  Do Not Disturb

  Turns Do Not Disturb on or off for the connected employee and returns the updated employee.

• Action
  Find contact by phone number

  Finds a Relatel contact by its phone number and returns the contact's details.

• Action
  Get contact

  Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID.

• Action
  Get employee

  Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status.

• Action
  Join a Group

  Adds the authenticated employee to an employee group and returns the group's details after joining.

• Action
  Leave a Group

  Removes the authenticated employee from the chosen employee group and returns the group's details.

• Action
  List calls

  Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call.

• Action
  List contacts

  Returns the contacts in your Relatel account, optionally only those with a given phone number.

• Action
  List employee groups

  Returns all employee groups in your Relatel account, with each group's name, presence status and member employees.

• Action
  List employees

  Returns all employees in your Relatel company, including their phone numbers, presence and group memberships.

• Action
  List receptions

  Returns all receptions (phone lines/queues) in the Relatel account.

• Action
  List voicemails

  Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails.

• Action
  Send SMS

  Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions.

• Action
  Update contact

  Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact.

• Trigger
  Job Becomes Overdue

  Triggers when a job in Senta becomes overdue, optionally only for one client or one job template.

• Trigger
  Job Becomes Ready

  Triggers when a job in Senta becomes ready, optionally only for one client or job template.

• Trigger
  Job Cancelled

  Triggers when a job in Senta is cancelled, optionally limited to one client or job template.

• Trigger
  Job Completed

  Triggers when a job in Senta is completed, optionally only for one client or job template.

• Trigger
  Job Created

  Triggers when a new job is created in Senta, optionally only for a specific client or job template.

• Trigger
  Job Updated

  Triggers when a job is updated in Senta, firing once for each change to a job's details.

• Action
  Create a New Client

  Creates a new client company in your Senta practice and returns its id.

• Action
  Create a New Note

  Creates a note on a Senta client company, optionally linked to one of its jobs, and returns the new note.

• Action
  Delete client

  Deletes a client from your Senta practice by its ID.

• Action
  Find a Client

  Returns the Senta clients whose details match the keywords you search for, with each client's id and name.

• Action
  Get client

  Returns one client company by its ID, including the fields your practice has customised and the client's contacts.

• Action
  List jobs

  Returns the jobs in your Senta practice, optionally narrowed to one client, one job template or one job status.

• Action
  Update a Client

  Updates an existing client company in Senta, changing only the details you fill in and adding or updating its contacts. Returns the client's full record after the update.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.