Connect Relatel to Red Spot Interactive

Both apps 32Relatel 23Red Spot Interactive 9

• Trigger
  New Call

  Triggers when a new call is made or received in Relatel.

• Trigger
  New message

  Triggered when a new message is sent or received in Relatel.

• Trigger
  New Smiley

  Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel.

• Trigger
  New voicemail

  Triggers when a new voicemail is left for an employee or reception.

• Action
  Add comment

  Adds a comment to a contact in Relatel, optionally notifying a colleague.

• Action
  Add contact

  Adds a new contact to your Relatel company and returns the new contact's id.

• Action
  Cloak Reception

  Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls.

• Action
  Delete contact

  Deletes a contact from your Relatel organization and returns Relatel's confirmation message.

• Action
  Dial call

  Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number.

• Action
  Do Not Disturb

  Turns Do Not Disturb on or off for the connected employee and returns the updated employee.

• Action
  Find contact by phone number

  Finds a Relatel contact by its phone number and returns the contact's details.

• Action
  Get contact

  Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID.

• Action
  Get employee

  Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status.

• Action
  Join a Group

  Adds the authenticated employee to an employee group and returns the group's details after joining.

• Action
  Leave a Group

  Removes the authenticated employee from the chosen employee group and returns the group's details.

• Action
  List calls

  Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call.

• Action
  List contacts

  Returns the contacts in your Relatel account, optionally only those with a given phone number.

• Action
  List employee groups

  Returns all employee groups in your Relatel account, with each group's name, presence status and member employees.

• Action
  List employees

  Returns all employees in your Relatel company, including their phone numbers, presence and group memberships.

• Action
  List receptions

  Returns all receptions (phone lines/queues) in the Relatel account.

• Action
  List voicemails

  Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails.

• Action
  Send SMS

  Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions.

• Action
  Update contact

  Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact.

• Action
  Add appointment

  Books an open appointment slot for a patient at the practice and returns the new appointment's id.

• Action
  Add patient

  Creates a patient record in the practice's scheduling system and returns the new patient's id, which can be used right away to book an appointment.

• Action
  Find patients

  Returns the patient records that match the first name, last name, date of birth, phone or last-updated filters you provide.

• Action
  Find slots

  Returns the open appointment slots for a visit type and procedure at a location, either the nearest available times or those on the days you specify.

• Action
  Get appointment

  Returns one appointment with its time, status, patient, provider, location, visit type and procedure. An error occurs if the appointment is not found.

• Action
  List locations

  Returns all of the practice's active locations shown for online scheduling, with their names and addresses.

• Action
  List procedures

  Returns the practice's active procedures shown for online scheduling, with each procedure's id and patient-facing name.

• Action
  List providers

  Returns the practice's active providers shown for online scheduling, optionally only those practicing at one location.

• Action
  List visit types

  Returns all of the practice's visit types, such as new patient or established patient.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.