Connect Relatel to Convoso

Both apps 46Relatel 23Convoso 23

• Trigger
  New Call

  Triggers when a new call is made or received in Relatel.

• Trigger
  New message

  Triggered when a new message is sent or received in Relatel.

• Trigger
  New Smiley

  Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel.

• Trigger
  New voicemail

  Triggers when a new voicemail is left for an employee or reception.

• Action
  Add comment

  Adds a comment to a contact in Relatel, optionally notifying a colleague.

• Action
  Add contact

  Adds a new contact to your Relatel company and returns the new contact's id.

• Action
  Cloak Reception

  Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls.

• Action
  Delete contact

  Deletes a contact from your Relatel organization and returns Relatel's confirmation message.

• Action
  Dial call

  Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number.

• Action
  Do Not Disturb

  Turns Do Not Disturb on or off for the connected employee and returns the updated employee.

• Action
  Find contact by phone number

  Finds a Relatel contact by its phone number and returns the contact's details.

• Action
  Get contact

  Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID.

• Action
  Get employee

  Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status.

• Action
  Join a Group

  Adds the authenticated employee to an employee group and returns the group's details after joining.

• Action
  Leave a Group

  Removes the authenticated employee from the chosen employee group and returns the group's details.

• Action
  List calls

  Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call.

• Action
  List contacts

  Returns the contacts in your Relatel account, optionally only those with a given phone number.

• Action
  List employee groups

  Returns all employee groups in your Relatel account, with each group's name, presence status and member employees.

• Action
  List employees

  Returns all employees in your Relatel company, including their phone numbers, presence and group memberships.

• Action
  List receptions

  Returns all receptions (phone lines/queues) in the Relatel account.

• Action
  List voicemails

  Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails.

• Action
  Send SMS

  Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions.

• Action
  Update contact

  Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact.

• Action
  Agent Monitor

  Returns the live state of Convoso agents (status, current call, call counts), optionally filtered by campaign, queue, agent or skill.

• Action
  Agent Monitor: Logout

  Logs a Convoso agent out of the dialer.

• Action
  Callback: Delete

  Deletes a scheduled Convoso callback.

• Action
  Callback: Insert

  Schedules a callback for a Convoso lead, for the system or a specific agent.

• Action
  Callbacks

  Returns Convoso callbacks filtered by date range, campaign, lead, list, agent, recipient or stage.

• Action
  Call Logs

  Returns Convoso call log records filtered by lead, campaign, list, agent, phone number, call type or time range.

• Action
  Call Logs: Update

  Writes values into the two extra fields of a Convoso call log record.

• Action
  Campaigns

  Returns every campaign in the Convoso account with its ID, name, active status and last call date.

• Action
  Campaigns: Set Status

  Activates or deactivates a Convoso campaign.

• Action
  DNC: Delete

  Removes a phone number from a campaign's or the global Do Not Call list.

• Action
  DNC: Insert

  Adds a phone number to a campaign's or the global Do Not Call list.

• Action
  DNC Records

  Returns Do Not Call entries from a campaign or the global DNC list, filtered by phone number, campaign, date, reason or purpose.

• Action
  Lead: Delete

  Deletes a lead from Convoso.

• Action
  Lead: Insert

  Adds a lead to a Convoso list, optionally checking duplicates and DNC, queuing it in the hopper, or updating an existing match.

• Action
  Lead Recordings

  Returns the call recordings for a Convoso lead, optionally within a date-time range.

• Action
  Leads

  Returns Convoso leads matching the given filters, such as list, status, owner, phone number or last-updated date range.

• Action
  Lead: Update

  Updates an existing Convoso lead's details, list or status.

• Action
  List: Delete

  Deletes a Convoso lead list.

• Action
  List: Insert

  Creates a new lead list in Convoso and assigns it to a campaign.

• Action
  Lists

  Returns lead lists in the Convoso account, filtered by status and optionally by list or campaign.

• Action
  List: Update

  Updates the name, campaign, description or status of a Convoso lead list.

• Action
  User Recordings

  Returns call recordings made by the given Convoso users, optionally within a date-time range.

• Action
  Users

  Returns Convoso user (agent) profiles for the given users.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.