Connect Relatel to Burq

Both apps 35Relatel 23Burq 12

• Trigger
  New Call

  Triggers when a new call is made or received in Relatel.

• Trigger
  New message

  Triggered when a new message is sent or received in Relatel.

• Trigger
  New Smiley

  Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel.

• Trigger
  New voicemail

  Triggers when a new voicemail is left for an employee or reception.

• Action
  Add comment

  Adds a comment to a contact in Relatel, optionally notifying a colleague.

• Action
  Add contact

  Adds a new contact to your Relatel company and returns the new contact's id.

• Action
  Cloak Reception

  Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls.

• Action
  Delete contact

  Deletes a contact from your Relatel organization and returns Relatel's confirmation message.

• Action
  Dial call

  Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number.

• Action
  Do Not Disturb

  Turns Do Not Disturb on or off for the connected employee and returns the updated employee.

• Action
  Find contact by phone number

  Finds a Relatel contact by its phone number and returns the contact's details.

• Action
  Get contact

  Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID.

• Action
  Get employee

  Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status.

• Action
  Join a Group

  Adds the authenticated employee to an employee group and returns the group's details after joining.

• Action
  Leave a Group

  Removes the authenticated employee from the chosen employee group and returns the group's details.

• Action
  List calls

  Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call.

• Action
  List contacts

  Returns the contacts in your Relatel account, optionally only those with a given phone number.

• Action
  List employee groups

  Returns all employee groups in your Relatel account, with each group's name, presence status and member employees.

• Action
  List employees

  Returns all employees in your Relatel company, including their phone numbers, presence and group memberships.

• Action
  List receptions

  Returns all receptions (phone lines/queues) in the Relatel account.

• Action
  List voicemails

  Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails.

• Action
  Send SMS

  Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions.

• Action
  Update contact

  Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact.

• Action
  Add route

  Creates a multi-stop delivery route in Burq from one or more existing orders, and returns the new route with its stops and orders.

• Action
  Add route quotes

  Starts generating delivery quotes for a route. Returns a job id; the quotes themselves become available on the route once generation finishes.

• Action
  Cancel Delivery

  Cancels the latest delivery on a Burq order. Burq refuses the cancellation if the order was never initiated or the driver is already en route.

• Action
  Create Delivery

  Creates a Burq delivery order with pickup and dropoff details, the items being delivered, and optional provider requirements.

• Action
  Create Quote

  Returns delivery fee quotes from Burq's delivery providers for moving an item from a pickup address to a dropoff address, with each provider's fee, estimated times and quote expiry.

• Action
  Delete order

  Deletes a Burq order that has not yet been initiated.

• Action
  Dispatch route

  Dispatches a multi-stop delivery route using the route quote you selected. Returns the id of the background job that carries out the dispatch.

• Action
  Get Order

  Returns one Burq order with its pickup, dropoff, items, route and latest delivery.

• Action
  Get route

  Returns a Burq route's details, including all of the orders on it.

• Action
  List Route Quotes

  Returns the latest delivery quotes generated for a Burq route, each with its provider, cost and pickup time.

• Action
  Lookup Delivery

  Returns the current details of a single Burq delivery, including its status, provider, fees, tracking link, courier and dropoff information.

• Action
  Update order

  Updates an existing Burq order that has not been initiated yet — its items, pickup and dropoff details, provider settings, package dimensions, tip and route references — and returns the updated order.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.