Connect Redbooth and Relatel

Both apps 47Redbooth 24Relatel 23

• Trigger
  New comment

  Triggered when a new comment is added to a task or conversation.

• Trigger
  New List

  Fires once for each new task list the connected user can access, newest first.

• Trigger
  New project

  Triggered when a new project is created

• Trigger
  New Task

  Fires once for each new task created in Redbooth, optionally limited to an organization, project, task list, creator or assignee.

• Trigger
  New Workspace

  Triggered when a new workspace (organization) is created.

• Action
  Add conversation

  Create a new conversation.

• Action
  Add note

  Creates a new note in a Redbooth project.

• Action
  Add project

  Creates a new project in a Redbooth organization.

• Action
  Add tag

  Create a new tag.

• Action
  Create Comment

  Creates a new comment.

• Action
  Create Subtask

  Creates a new subtask.

• Action
  Create Task

  Creates a new task.

• Action
  Create Task List

  Creates a new task list.

• Action
  Create Workspace

  Creates a new Redbooth workspace (organization).

• Action
  Delete task

  Deletes a Redbooth task by its id.

• Action
  Find projects by criteria

  Returns up to 1000 projects that match the specified organization, member user and archived criteria.

• Action
  Find Record

  Searches your Redbooth account for tasks, conversations, notes and files whose text matches the search words.

• Action
  Find Task

  Returns tasks whose text matches the search, optionally limited to one project.

• Action
  Get Note

  Returns one note with its title, content and project.

• Action
  Get Tag

  Returns one tag with its name, color and organization.

• Action
  Get task

  Retrieve a single Redbooth task by its id.

• Action
  Get Task List

  Returns one task list with its name, project and archived state.

• Action
  Update project

  Updates an existing Redbooth project's name, organization, visibility, time tracking, weekend-day and public-notes settings.

• Action
  Update task

  Updates an existing task by ID

• Trigger
  New Call

  Triggers when a new call is made or received in Relatel.

• Trigger
  New message

  Triggered when a new message is sent or received in Relatel.

• Trigger
  New Smiley

  Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel.

• Trigger
  New voicemail

  Triggers when a new voicemail is left for an employee or reception.

• Action
  Add comment

  Adds a comment to a contact in Relatel, optionally notifying a colleague.

• Action
  Add contact

  Adds a new contact to your Relatel company and returns the new contact's id.

• Action
  Cloak Reception

  Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls.

• Action
  Delete contact

  Deletes a contact from your Relatel organization and returns Relatel's confirmation message.

• Action
  Dial call

  Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number.

• Action
  Do Not Disturb

  Turns Do Not Disturb on or off for the connected employee and returns the updated employee.

• Action
  Find contact by phone number

  Finds a Relatel contact by its phone number and returns the contact's details.

• Action
  Get contact

  Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID.

• Action
  Get employee

  Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status.

• Action
  Join a Group

  Adds the authenticated employee to an employee group and returns the group's details after joining.

• Action
  Leave a Group

  Removes the authenticated employee from the chosen employee group and returns the group's details.

• Action
  List calls

  Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call.

• Action
  List contacts

  Returns the contacts in your Relatel account, optionally only those with a given phone number.

• Action
  List employee groups

  Returns all employee groups in your Relatel account, with each group's name, presence status and member employees.

• Action
  List employees

  Returns all employees in your Relatel company, including their phone numbers, presence and group memberships.

• Action
  List receptions

  Returns all receptions (phone lines/queues) in the Relatel account.

• Action
  List voicemails

  Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails.

• Action
  Send SMS

  Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions.

• Action
  Update contact

  Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.