--- title: "Connect Reamaze and ServiceNow - APIANT.ai" description: "When \"New Contact\" fires in Reamaze, your agent runs \"Add File Attachment to Record\" in ServiceNow." canonical: "https://apiant.ai/connect/reamaze-to-servicenow" --- # Connect Reamaze and ServiceNow When **New Contact** fires in [Reamaze](https://apiant.ai/connections/reamaze), your agent runs **Add File Attachment to Record** in [ServiceNow](https://apiant.ai/connections/servicenow), or **New Attachment Added** in ServiceNow to **Add Message to Conversation** in Reamaze. Describe the whole flow and it is built, tested on every scenario and kept running. Reamaze **1** trigger Reamaze **13** actions ServiceNow **7** triggers ServiceNow **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Reamaze and ServiceNow to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Reamaze and ServiceNow can do together ### From Reamaze to ServiceNow - When **New Contact** in Reamaze then **Add File Attachment to Record** in ServiceNow - When **New Contact** in Reamaze then **Create Record** in ServiceNow ### From ServiceNow to Reamaze - When **New Attachment Added** in ServiceNow then **Add Message to Conversation** in Reamaze - When **New Comment Added** in ServiceNow then **Create Contact** in Reamaze Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Reamaze and ServiceNow ## Triggers and actions 8 triggers · 20 actions - Trigger **New Contact** Triggered when a new contact is created in Re:amaze. - Action **Add Message to Conversation** Adds a new message to an existing conversation. - Action **Create Contact** Creates a new contact in Re:amaze from an email address or mobile number. - Action **Create Conversation** Create a new conversation on behalf of a user. - Action **Create SMS Contact** Creates a Re:amaze contact identified by a mobile phone number, so they can be reached by SMS. - Action **Create SMS Conversation** Create a new SMS conversation on behalf of a user. - Action **Get Article** Retrieve a single FAQ article by id. - Action **Get Contact** Looks up a single Re:amaze contact by email address. - Action **Get Conversation** Retrieve a single conversation by slug, including its messages. - Action **List Contacts** Lists contacts on the Re:amaze account, optionally searching by name or email, filtering by contact type, and sorting by creation date. - Action **List Messages** Returns messages from across all of your conversations, newest first. Narrow the results by sender type, tags, source, sender email, channel, or date range. - Action **Update Article** Update an existing FAQ article's content or status. - Action **Update Contact** Update an existing contact's fields (name, email, tags, etc). - Action **Update Conversation** Update a conversation's status, category, tags, or assignee. - Trigger **New Attachment Added** Triggered when a new attachment is added. - Trigger **New Comment Added** Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries. - Trigger **New Record** Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query. - Trigger **New Work Note Added** Triggered when a new work note is added to a record (e.g. incident) in ServiceNow. - Trigger **New Work Notes (Cisco)** Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id. - Trigger **Two-way sync new and updated incidents (Cisco)** A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated tables** A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions. - Action **Add Comment to Incident** Adds a customer-visible comment to an incident (by sys_id) via the incident table. - Action **Add File Attachment to Record** Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content. - Action **Add Work Note to Incident** Adds an internal work note to an incident (by sys_id) via the incident table. - Action **Create Record** Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object. - Action **Delete Record** Deletes a record by sys_id from the specified ServiceNow table. - Action **List Records** Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated. - Action **Update Record** Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object. ## Each app on its own - [ **Reamaze** Reamaze is an all-in-one helpdesk for chat, social media, SMS, and email right from your site or app.](https://apiant.ai/connections/reamaze) - [ **ServiceNow** ServiceNow is a digital workflow and IT service management platform.](https://apiant.ai/connections/servicenow) Reviews ## What our customers say ## More from Reamaze - [ **Reamaze to RainViewer** RainViewer aggregates precipitation radar data collected from weather services worldwide into a global radar...](https://apiant.ai/connect/reamaze-to-rainviewer) - [ **Reamaze to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/reamaze-to-salesforce) - [ **Reamaze to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/reamaze-to-slack) - [ **Reamaze to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/reamaze-to-stripe) - [ **Reamaze to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/reamaze-to-shopify) - [ **Reamaze to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/reamaze-to-trello) ## More into ServiceNow - [ **HubSpot to ServiceNow** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-servicenow) - [ **Salesforce to ServiceNow** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-servicenow) - [ **Google Sheets to ServiceNow** Google Sheets](https://apiant.ai/connect/google-sheets-to-servicenow) - [ **Gmail to ServiceNow** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-servicenow) - [ **Google Calendar to ServiceNow** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-servicenow) - [ **Google Drive to ServiceNow** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-servicenow) Questions ## Reamaze and ServiceNow, answered ### ### What can start an automation from Reamaze? Any of Reamaze's 1 trigger in the catalog, including New Contact. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ServiceNow when something happens in Reamaze? Any of ServiceNow's 7 actions, including Create Record, Update Record, Add Comment to Incident and Add File Attachment to Record. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ServiceNow to Reamaze? Yes. When something happens in ServiceNow, your agent can act in Reamaze too. This page covers both directions: ServiceNow's triggers and Reamaze's actions are listed here as well. ### ### Do I have to build a connector for Reamaze or ServiceNow? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Reamaze and ServiceNow without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.