--- title: "Connect Qualtrics to LiveChat - APIANT.ai" description: "When \"New Mailing List Contact\" fires in Qualtrics, your agent runs \"Create Customer\" in LiveChat." canonical: "https://apiant.ai/connect/qualtrics-to-livechat" --- # Connect Qualtrics to LiveChat When **New Mailing List Contact** fires in [Qualtrics](https://apiant.ai/connections/qualtrics), your agent runs **Create Customer** in [LiveChat](https://apiant.ai/connections/livechat). Describe the whole flow and it is built, tested on every scenario and kept running. Qualtrics **2** triggers Qualtrics **11** actions LiveChat **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Qualtrics and LiveChat to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Qualtrics can start in LiveChat - When **New Mailing List Contact** in Qualtrics then **Create Customer** in LiveChat - When **New Survey** in Qualtrics then **Send Message** in LiveChat Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Qualtrics and LiveChat ## Triggers and actions 2 triggers · 31 actions - Trigger **New Mailing List Contact** Triggers when a contact is added to a Qualtrics mailing list. - Trigger **New Survey** Triggers when a new survey appears in the Qualtrics account. - Action **Create Mailing List Contact** Adds a contact to a Qualtrics mailing list. Qualtrics updates the existing contact instead when it matches your directory's deduplication settings. - Action **Delete Mailing List Contact** Removes a contact from a Qualtrics mailing list. - Action **Distribute Survey via Email** Sends a Qualtrics survey invitation by email to a mailing list, using a message from your library, at the date you choose. - Action **Get Distribution** Returns one Qualtrics survey distribution by ID, with its send date, headers, recipients and delivery stats. - Action **Get Mailing List Contact** Returns one contact in a Qualtrics mailing list, with name, email, phone, embedded data and unsubscribe status. - Action **Get Response Export Progress** Returns the status of a Qualtrics response export, and the file ID once the export is complete. - Action **List Distributions** Returns the distributions (email invites, reminders, links) sent for a Qualtrics survey. - Action **List Mailing List Contacts** Returns the contacts in a Qualtrics mailing list. - Action **List Surveys** Returns the surveys in the Qualtrics account, with each survey's ID, name, owner, active flag and dates. - Action **Start Response Export** Starts an export of a Qualtrics survey's responses and returns the export's progress ID; check it with Get Response Export Progress. - Action **Update Mailing List Contact** Updates a contact's name, email, phone, external reference or language in a Qualtrics mailing list. Fields left blank are not changed. - Action **Create Agent** Create a new agent (Configuration API). - Action **Create Customer** Create a customer record (Agent Chat API). - Action **Create Group** Create a new group/department (Configuration API). - Action **Deactivate Chat** Deactivate (close) an active chat (Agent Chat API). - Action **Delete Agent** Delete an agent by login/email (Configuration API). - Action **Delete Group** Delete a group/department by id (Configuration API). - Action **Get Agent** Get a single agent by login/email (Configuration API). - Action **Get Chat** Get a chat with its threads (Agent Chat API). - Action **Get Customer** Returns a customer by id: name, email, state and visit statistics. - Action **List Agents** List all agents on the LiveChat account (Configuration API). - Action **List Archives** List archived (finished) chats (Agent Chat API). - Action **List Chats** List chats (active and inactive) accessible to the requester (Agent Chat API). - Action **List Groups** List all groups (departments) on the account (Configuration API). - Action **Send Message** Send a text message into a chat (Agent Chat API send_event). - Action **Start Chat** Start a new chat (Agent Chat API). - Action **Tag Chat Thread** Add a tag to a chat thread (Agent Chat API). - Action **Transfer Chat** Transfer a chat to an agent or group (Agent Chat API). - Action **Update Agent** Update an existing agent (Configuration API). - Action **Update Customer** Update a customer record (Agent Chat API). - Action **Update Group** Update a group/department (Configuration API). ## Each app on its own - [ **Qualtrics** Qualtrics is a research and experience platform making sophisticated research simple and empowering users to...](https://apiant.ai/connections/qualtrics) - [ **LiveChat** LiveChat is a web-based live chat and help desk platform that lets you chat with website visitors, manage...](https://apiant.ai/connections/livechat) Reviews ## What our customers say ## More from Qualtrics - [ **Qualtrics to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/qualtrics-to-salesforce) - [ **Qualtrics to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/qualtrics-to-slack) - [ **Qualtrics to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/qualtrics-to-stripe) - [ **Qualtrics to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/qualtrics-to-shopify) - [ **Qualtrics to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/qualtrics-to-quickbooks-online) - [ **Qualtrics to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/qualtrics-to-trello) ## More into LiveChat - [ **SendGrid to LiveChat** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/sendgrid-to-livechat) - [ **Bitly to LiveChat** Bitly is a link-management platform for shortening, branding, and tracking URLs.](https://apiant.ai/connect/bitly-to-livechat) - [ **Pinata to LiveChat** Pinata is the simplest way to upload and manage files on IPFS.](https://apiant.ai/connect/pinata-to-livechat) - [ **Smartsheet to LiveChat** Smartsheet is a work execution platform for managing sheets, rows, and columns.](https://apiant.ai/connect/smartsheet-to-livechat) - [ **HubSpot to LiveChat** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-livechat) - [ **Salesforce to LiveChat** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-livechat) Questions ## Qualtrics and LiveChat, answered ### ### What can start an automation from Qualtrics? Any of Qualtrics's 2 triggers in the catalog, including New Mailing List Contact and New Survey. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in LiveChat when something happens in Qualtrics? Any of LiveChat's 20 actions, including Create Agent, Create Customer, Create Group and Send Message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from LiveChat to Qualtrics? LiveChat has no triggers in the catalog today, so automations start in Qualtrics. If you need the other direction, ask: your agent reads LiveChat's API documentation and adds it. ### ### Do I have to build a connector for Qualtrics or LiveChat? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Qualtrics and LiveChat without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.