--- title: "Connect Pumble to Teamwork Desk - APIANT.ai" description: "When \"New Mention\" fires in Pumble, your agent runs \"Add Reply to Ticket\" in Teamwork Desk." canonical: "https://apiant.ai/connect/pumble-to-teamwork-desk" --- # Connect Pumble to Teamwork Desk When **New Mention** fires in [Pumble](https://apiant.ai/connections/pumble), your agent runs **Add Reply to Ticket** in [Teamwork Desk](https://apiant.ai/connections/teamwork-desk). Describe the whole flow and it is built, tested on every scenario and kept running. Pumble **1** trigger Pumble **9** actions Teamwork Desk **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Pumble and Teamwork Desk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Pumble can start in Teamwork Desk - When **New Mention** in Pumble then **Add Reply to Ticket** in Teamwork Desk - When **New Mention** in Pumble then **Create Customer** in Teamwork Desk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Pumble and Teamwork Desk ## Triggers and actions 1 trigger · 21 actions - Trigger **New Mention** Triggers when a username is mentioned in a public channel. - Action **Create Channel** Creates a channel in the Workspace - Action **Find Channel by ID** Find a channel by its ID. - Action **Find Channel by Name** Find a channel by its Name. - Action **Find User by Email** Find a user by their Email. - Action **Find User by ID** Find a user by their ID. - Action **Find User by Name** Find user by their name. - Action **Send Channel Message** Send a message in a Pumble channel. - Action **Send Direct Message** Send a direct message to a user or yourself. - Action **Send Private Channel Message** Send a new message to a private channel or multi dm. - Action **Add Reply to Ticket** Adds a reply or internal note to a Teamwork Desk ticket. - Action **Add time log** Logs time spent against a Teamwork Desk ticket, optionally linked to a Teamwork project and task. - Action **Create Customer** Creates a new customer in Teamwork Desk. - Action **Create Ticket** Creates a new ticket in Teamwork Desk with a subject and initial message, for a new or existing customer. - Action **Delete ticket** Deletes a ticket in Teamwork Desk, moving it to the trash. - Action **Find companies** Finds companies in Teamwork Desk by their exact name. - Action **Find Customer** Searches Teamwork Desk customers by email, name or other text and returns the matches. - Action **Get customer** Returns a single Teamwork Desk customer by id, including their contact details and ticket counts. - Action **Get ticket** Returns a single Teamwork Desk ticket by its id, including its subject, status, customer, inbox, tags and custom fields. - Action **List inboxes** Returns the inboxes in your Teamwork Desk site, optionally filtered and sorted. - Action **List tags** Returns the tags defined in your Teamwork Desk account, optionally filtered and sorted. - Action **Update Customer** Updates an existing customer in Teamwork Desk. Only the fields you fill in are changed. ## Each app on its own - [ **Pumble** Pumble is team messaging and video conferencing software for seamless communication and collaboration.](https://apiant.ai/connections/pumble) - [ **Teamwork Desk** Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.](https://apiant.ai/connections/teamwork-desk) Reviews ## What our customers say ## More from Pumble - [ **Pumble to Outlook** Outlook is Microsoft's email and calendaring platform integrating contacts and scheduling, enabling users to...](https://apiant.ai/connect/pumble-to-outlook) - [ **Pumble to Google Dialogflow** Natural language understanding platform for building conversational agents and chatbots via API.](https://apiant.ai/connect/pumble-to-google-dialogflow) - [ **Pumble to Sapling Spelling and Grammar Checker** Sapling's grammar and spelling checker provides best-in-class suggestions to reduce errors and improve...](https://apiant.ai/connect/pumble-to-sapling-spelling-and-grammar-checker) - [ **Pumble to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/pumble-to-hubspot) - [ **Pumble to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pumble-to-salesforce) - [ **Pumble to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/pumble-to-slack) ## More into Teamwork Desk - [ **HubSpot to Teamwork Desk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-teamwork-desk) - [ **Salesforce to Teamwork Desk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-teamwork-desk) - [ **Slack to Teamwork Desk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-teamwork-desk) - [ **Google Sheets to Teamwork Desk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-teamwork-desk) - [ **Gmail to Teamwork Desk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-teamwork-desk) - [ **Google Calendar to Teamwork Desk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-teamwork-desk) Questions ## Pumble and Teamwork Desk, answered ### ### What can start an automation from Pumble? Any of Pumble's 1 trigger in the catalog, including New Mention. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Teamwork Desk when something happens in Pumble? Any of Teamwork Desk's 12 actions, including Create Customer, Create Ticket, Update Customer and Add Reply to Ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Teamwork Desk to Pumble? Teamwork Desk has no triggers in the catalog today, so automations start in Pumble. If you need the other direction, ask: your agent reads Teamwork Desk's API documentation and adds it. ### ### Do I have to build a connector for Pumble or Teamwork Desk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Pumble and Teamwork Desk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.