--- title: "Connect PubNub and Zendesk - APIANT.ai" description: "When \"New Message on Channel\" fires in PubNub, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/pubnub-to-zendesk" --- # Connect PubNub and Zendesk When **New Message on Channel** fires in [PubNub](https://apiant.ai/connections/pubnub), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Publish Message** in PubNub. Describe the whole flow and it is built, tested on every scenario and kept running. PubNub **2** triggers PubNub **9** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want PubNub and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What PubNub and Zendesk can do together ### From PubNub to Zendesk - When **New Message on Channel** in PubNub then **Add Comment to Ticket** in Zendesk - When **Presence Change on Channel** in PubNub then **Create Ticket** in Zendesk ### From Zendesk to PubNub - When **New Messaging Conversation** in Zendesk then **Publish Message** in PubNub - When **New Ticket** in Zendesk then **Update channel metadata** in PubNub Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with PubNub and Zendesk ## Triggers and actions 5 triggers · 27 actions - Trigger **New Message on Channel** Triggers when a new message is published to a PubNub channel. - Trigger **Presence Change on Channel** Fires when a user appears on a PubNub channel or their presence state changes, by polling the channel's Here Now occupant list. - Action **Get channel metadata** Get App Context metadata for a channel. - Action **Get Channel Presence** Gets current occupancy and user list for a PubNub channel. - Action **Get user metadata** Get App Context metadata for a user. - Action **List channels** List all channels with App Context metadata. - Action **List users** List all users with App Context metadata. - Action **Publish Message** Publishes a message to a PubNub channel. - Action **Send signal** Send a lightweight signal to a channel. - Action **Update channel metadata** Set/update App Context metadata for a channel. - Action **Update user metadata** Set/update App Context metadata for a user. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **PubNub** PubNub is a real-time communication platform that powers chat, live notifications, IoT data streaming, and...](https://apiant.ai/connections/pubnub) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from PubNub - [ **PubNub to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pubnub-to-salesforce) - [ **PubNub to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/pubnub-to-slack) - [ **PubNub to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/pubnub-to-stripe) - [ **PubNub to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/pubnub-to-shopify) - [ **PubNub to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/pubnub-to-quickbooks-online) - [ **PubNub to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/pubnub-to-trello) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## PubNub and Zendesk, answered ### ### What can start an automation from PubNub? Any of PubNub's 2 triggers in the catalog, including New Message on Channel and Presence Change on Channel. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in PubNub? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to PubNub? Yes. When something happens in Zendesk, your agent can act in PubNub too. This page covers both directions: Zendesk's triggers and PubNub's actions are listed here as well. ### ### Do I have to build a connector for PubNub or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use PubNub and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.