--- title: "Connect PubNub to SupportBee - APIANT.ai" description: "When \"New Message on Channel\" fires in PubNub, your agent runs \"Create Ticket\" in SupportBee." canonical: "https://apiant.ai/connect/pubnub-to-supportbee" --- # Connect PubNub to SupportBee When **New Message on Channel** fires in [PubNub](https://apiant.ai/connections/pubnub), your agent runs **Create Ticket** in [SupportBee](https://apiant.ai/connections/supportbee). Describe the whole flow and it is built, tested on every scenario and kept running. PubNub **2** triggers PubNub **9** actions SupportBee **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want PubNub and SupportBee to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What PubNub can start in SupportBee - When **New Message on Channel** in PubNub then **Create Ticket** in SupportBee - When **Presence Change on Channel** in PubNub then **Update ticket assignment** in SupportBee Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with PubNub and SupportBee ## Triggers and actions 2 triggers · 21 actions - Trigger **New Message on Channel** Triggers when a new message is published to a PubNub channel. - Trigger **Presence Change on Channel** Fires when a user appears on a PubNub channel or their presence state changes, by polling the channel's Here Now occupant list. - Action **Get channel metadata** Get App Context metadata for a channel. - Action **Get Channel Presence** Gets current occupancy and user list for a PubNub channel. - Action **Get user metadata** Get App Context metadata for a user. - Action **List channels** List all channels with App Context metadata. - Action **List users** List all users with App Context metadata. - Action **Publish Message** Publishes a message to a PubNub channel. - Action **Send signal** Send a lightweight signal to a channel. - Action **Update channel metadata** Set/update App Context metadata for a channel. - Action **Update user metadata** Set/update App Context metadata for a user. - Action **Add comment** Adds a private (agent-only) comment to a SupportBee ticket. - Action **Add reply** Posts a reply to a SupportBee ticket. Admin users can reply on behalf of another agent. - Action **Archive ticket** Archives an unarchived SupportBee ticket. - Action **Create Ticket** Creates a New Ticket in your SupportBee account. - Action **Delete ticket** Permanently deletes a trashed SupportBee ticket. Only admins can delete tickets, and the ticket must be in the trash first. - Action **Find tickets by query** Returns up to 15 tickets, most recent activity first, that match the search keywords. - Action **Get ticket** Retrieves a single SupportBee ticket by its id. - Action **List comments** Lists all the comments on a SupportBee ticket. - Action **List replies** Lists all replies on a SupportBee ticket. - Action **List tickets** Returns the tickets in your SupportBee desk, most recently active first, optionally narrowed by status, assignee, label, requester or activity date. - Action **Trash ticket** Moves a ticket to the trash. A trashed ticket can then be deleted permanently with Delete ticket. - Action **Update ticket assignment** Assigns a SupportBee ticket to an agent. If the ticket is already assigned to a team, the agent must be a member of that team. ## Each app on its own - [ **PubNub** PubNub is a real-time communication platform that powers chat, live notifications, IoT data streaming, and...](https://apiant.ai/connections/pubnub) - [ **SupportBee** SupportBee is the easiest way to manage customer support emails.](https://apiant.ai/connections/supportbee) Reviews ## What our customers say ## More from PubNub - [ **PubNub to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pubnub-to-salesforce) - [ **PubNub to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/pubnub-to-slack) - [ **PubNub to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/pubnub-to-stripe) - [ **PubNub to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/pubnub-to-shopify) - [ **PubNub to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/pubnub-to-quickbooks-online) - [ **PubNub to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/pubnub-to-trello) ## More into SupportBee - [ **HubSpot to SupportBee** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-supportbee) - [ **Salesforce to SupportBee** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-supportbee) - [ **Slack to SupportBee** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-supportbee) - [ **Google Sheets to SupportBee** Google Sheets](https://apiant.ai/connect/google-sheets-to-supportbee) - [ **Gmail to SupportBee** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-supportbee) - [ **Google Calendar to SupportBee** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-supportbee) Questions ## PubNub and SupportBee, answered ### ### What can start an automation from PubNub? Any of PubNub's 2 triggers in the catalog, including New Message on Channel and Presence Change on Channel. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in SupportBee when something happens in PubNub? Any of SupportBee's 12 actions, including Create Ticket, Update ticket assignment, Add comment and Add reply. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from SupportBee to PubNub? SupportBee has no triggers in the catalog today, so automations start in PubNub. If you need the other direction, ask: your agent reads SupportBee's API documentation and adds it. ### ### Do I have to build a connector for PubNub or SupportBee? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use PubNub and SupportBee without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.