# Connect ProProfs Project and Request Tracker (RT) When **Completed Subtask** fires in [ProProfs Project](https://apiant.ai/connections/proprofs-project), your agent runs **Create Ticket** in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), or **Ticket Created** in Request Tracker (RT) to **Create Task** in ProProfs Project. Describe the whole flow and it is built, tested on every scenario and kept running. ProProfs Project **7** triggers ProProfs Project **7** actions Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ProProfs Project and Request Tracker (RT) to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ProProfs Project and Request Tracker (RT) can do together ### From ProProfs Project to Request Tracker (RT) - When **Completed Subtask** in ProProfs Project then **Create Ticket** in Request Tracker (RT) - When **Completed Task** in ProProfs Project then **Update ticket** in Request Tracker (RT) ### From Request Tracker (RT) to ProProfs Project - When **Ticket Created** in Request Tracker (RT) then **Create Task** in ProProfs Project - When **Ticket Status Changed** in Request Tracker (RT) then **Get Task** in ProProfs Project Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ProProfs Project and Request Tracker (RT) ## Triggers and actions 10 triggers · 26 actions - Trigger **Completed Subtask** Triggers when a subtask is marked complete in ProProfs Project. - Trigger **Completed Task** Triggers when a task is marked complete in ProProfs Project. - Trigger **New Client** Triggers when a new client is added in ProProfs Project. - Trigger **New Event** Triggers when a new event is created in ProProfs Project. - Trigger **New Project** Triggers when a new project is created in ProProfs Project. - Trigger **New Subtask** Triggers when a new subtask is created in ProProfs Project. - Trigger **New Task** Triggers when a new task is created in ProProfs Project. - Action **Create Client** Creates a new client in ProProfs Project with its contact details. - Action **Create Event** Creates a calendar event in ProProfs Project, optionally linked to a project. - Action **Create Project** Creates a new project in ProProfs Project, optionally with a client, dates, pricing and assigned users or teams. - Action **Create Subtask** Creates a subtask under an existing task in ProProfs Project. - Action **Create Task** Creates a new task in a ProProfs Project project. - Action **Get Subtask** Returns the details of a single subtask, including its parent task, project, dates, progress and assigned users. - Action **Get Task** Returns a single task by its id, including its project, dates, status and assigned users. - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. ## Each app on its own - [ **ProProfs Project** ProProfs Project is an online project management tool that also lets you collaborate with your team on the go.](https://apiant.ai/connections/proprofs-project) - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) Reviews ## What our customers say ## More from ProProfs Project - [ **ProProfs Project to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/proprofs-project-to-salesforce) - [ **ProProfs Project to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/proprofs-project-to-slack) - [ **ProProfs Project to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/proprofs-project-to-stripe) - [ **ProProfs Project to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/proprofs-project-to-shopify) - [ **ProProfs Project to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/proprofs-project-to-quickbooks-online) - [ **ProProfs Project to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/proprofs-project-to-trello) ## More into Request Tracker (RT) - [ **HubSpot to Request Tracker (RT)** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-request-tracker-rt) - [ **Google Sheets to Request Tracker (RT)** Google Sheets](https://apiant.ai/connect/google-sheets-to-request-tracker-rt) - [ **Gmail to Request Tracker (RT)** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-request-tracker-rt) - [ **Google Calendar to Request Tracker (RT)** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-request-tracker-rt) - [ **Google Drive to Request Tracker (RT)** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-request-tracker-rt) - [ **Mailchimp to Request Tracker (RT)** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-request-tracker-rt) Questions ## ProProfs Project and Request Tracker (RT), answered ### ### What can start an automation from ProProfs Project? Any of ProProfs Project's 7 triggers in the catalog, including Completed Subtask, Completed Task, New Client and New Event. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Request Tracker (RT) when something happens in ProProfs Project? Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Request Tracker (RT) to ProProfs Project? Yes. When something happens in Request Tracker (RT), your agent can act in ProProfs Project too. This page covers both directions: Request Tracker (RT)'s triggers and ProProfs Project's actions are listed here as well. ### ### Do I have to build a connector for ProProfs Project or Request Tracker (RT)? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.