--- title: "Connect PostStack and Zendesk - APIANT.ai" description: "When \"Contact Updated (instant)\" fires in PostStack, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/poststack-to-zendesk" --- # Connect PostStack and Zendesk When **Contact Updated (instant)** fires in [PostStack](https://apiant.ai/connections/poststack), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Add a contact** in PostStack. Describe the whole flow and it is built, tested on every scenario and kept running. PostStack **7** triggers PostStack **31** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want PostStack and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What PostStack and Zendesk can do together ### From PostStack to Zendesk - When **Contact Updated (instant)** in PostStack then **Add Comment to Ticket** in Zendesk - When **New Contact (instant)** in PostStack then **Create Ticket** in Zendesk ### From Zendesk to PostStack - When **New Messaging Conversation** in Zendesk then **Add a contact** in PostStack - When **New Ticket** in Zendesk then **Add contacts to segment** in PostStack Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with PostStack and Zendesk ## Triggers and actions 10 triggers · 49 actions - Trigger **Contact Deleted (instant)** Fires when a contact is deleted (event: contact.deleted). - Trigger **Contact Updated (instant)** Fires when a contact is updated (event: contact.updated). - Trigger **Email Bounced (instant)** Fires when an email bounces (event: email.bounced). - Trigger **Email Delivered (instant)** Fires when an email is delivered (event: email.delivered). - Trigger **New Contact (instant)** Fires when a contact is created (event: contact.created). - Trigger **New Inbound Email** Polls for newly received inbound emails. - Trigger **New Sent Email (instant)** Fires when an email is sent (event: email.sent). - Action **Add a broadcast** Create a new marketing broadcast. - Action **Add a contact** Create a new contact. - Action **Add a segment** Create a new manual contact segment. - Action **Add a template** Create a new email template. - Action **Add contacts to segment** Add contacts to an existing segment. - Action **Add suppression** Add an address to the suppression list. - Action **Cancel broadcast** Cancel an in-flight broadcast. - Action **Cancel email** Cancel a scheduled or queued email before it sends. - Action **Delete a contact** Delete a contact. - Action **Delete a template** Delete an email template. - Action **Get a contact** Fetch one contact by ID. - Action **Get a template** Fetch one email template by ID. - Action **Get broadcast** Retrieve one broadcast by its public id, including the HTML and text bodies that the list endpoint omits. - Action **Get email** Fetch one sent or queued email by ID. - Action **Get email events** Get the delivery event timeline for one email. - Action **Get inbound email** Fetch one received inbound email by ID. - Action **Import contacts** Bulk-import a CSV list of contacts. - Action **List broadcasts** List marketing broadcasts. - Action **List contacts** List contacts in the account. - Action **List emails** List sent, queued, and scheduled emails. - Action **List inbound emails** List emails received via inbound parsing. - Action **List segments** List contact segments. - Action **List suppressed addresses** List addresses on the suppression list. - Action **List templates** List email templates. - Action **Send an email** Send a transactional email through PostStack. - Action **Send broadcast** Start sending a broadcast to its recipients. - Action **Send emails in batch** Send up to 100 emails in a single request. - Action **Update a contact** Update an existing contact's fields. - Action **Update a template** Update an email template, creating a new version. - Action **Update email** Reschedule a queued email's send time. - Action **Validate email address** Check whether an email address is valid and deliverable. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **PostStack** EU-hosted email API for transactional and marketing email, with contacts, broadcasts, and analytics](https://apiant.ai/connections/poststack) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from PostStack - [ **PostStack to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/poststack-to-salesforce) - [ **PostStack to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/poststack-to-slack) - [ **PostStack to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/poststack-to-stripe) - [ **PostStack to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/poststack-to-shopify) - [ **PostStack to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/poststack-to-quickbooks-online) - [ **PostStack to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/poststack-to-trello) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## PostStack and Zendesk, answered ### ### What can start an automation from PostStack? Any of PostStack's 7 triggers in the catalog, including Contact Updated (instant), New Contact (instant), New Inbound Email and New Sent Email (instant). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in PostStack? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to PostStack? Yes. When something happens in Zendesk, your agent can act in PostStack too. This page covers both directions: Zendesk's triggers and PostStack's actions are listed here as well. ### ### Do I have to build a connector for PostStack or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use PostStack and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.