--- title: "Connect Pipefy and SparrowDesk - APIANT.ai" description: "When \"Done Card\" fires in Pipefy, your agent runs \"Add Ticket Reply\" in SparrowDesk, or \"New Contact\" in SparrowDesk to \"Create Record\" in Pipefy." canonical: "https://apiant.ai/connect/pipefy-to-sparrowdesk" --- # Connect Pipefy and SparrowDesk When **Done Card** fires in [Pipefy](https://apiant.ai/connections/pipefy), your agent runs **Add Ticket Reply** in [SparrowDesk](https://apiant.ai/connections/sparrowdesk), or **New Contact** in SparrowDesk to **Create Record** in Pipefy. Describe the whole flow and it is built, tested on every scenario and kept running. Pipefy **6** triggers Pipefy **11** actions SparrowDesk **2** triggers SparrowDesk **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Pipefy and SparrowDesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) SparrowDesk handles the conversations with customers while Pipefy runs the work behind them. Connecting the two means a ticket can open a card in the right pipe, and a card moving through its phases can update or reply on the ticket it came from, so support and the teams doing the work read the same status. Example flows ## What Pipefy and SparrowDesk can do together ### From Pipefy to SparrowDesk - When **Done Card** in Pipefy then **Add Ticket Reply** in SparrowDesk - When **Moved Card** in Pipefy then **Update Ticket** in SparrowDesk ### From SparrowDesk to Pipefy - When **New Contact** in SparrowDesk then **Create Record** in Pipefy - When **New Ticket** in SparrowDesk then **Find Database Records** in Pipefy Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Pipefy and SparrowDesk ## Triggers and actions 8 triggers · 28 actions - Trigger **Done Card** Triggers when a card is done. - Trigger **Moved Card** Triggers when a card is moved. - Trigger **New Card** Triggers when a new card is created. - Trigger **New Database Record** Triggers when a new record is created. - Trigger **Updated Card Field** Triggers when a card field is updated. - Trigger **Updated Record Field** Triggers when a record field is updated. - Action **Create Card** Creates a card in a Pipefy pipe, filling in its start form fields. - Action **Create Record** Creates a new table record. - Action **Delete Card** Permanently deletes a card from its pipe. - Action **Delete Database Record** Delete a database table record by ID via the GraphQL `deleteTableRecord(input: {id})` mutation. - Action **Find Card** Returns the cards in a pipe whose chosen field matches the specified value. - Action **Find Database Records** Find a database records by title. - Action **Get Card** Retrieves a single Pipefy card by its id, including its phase, pipe, assignees, labels, attachments and field values. - Action **Get Database Record** Fetch a single database table record by ID via the GraphQL `table_record(id: ID)` query. - Action **Move Card** Moves a Pipefy card to another phase of its pipe. - Action **Update Card Field** Sets a new value on one field of an existing Pipefy card. - Action **Update Database Record** Update a database table record's title/fields via the GraphQL `updateTableRecord(input: {id, title})` mutation. - Trigger **New Contact** Fires when a new contact is created. - Trigger **New Ticket** Fires when a new conversation (ticket) is created. - Action **Add Company** Create a company. - Action **Add Ticket Reply** Create a reply on a conversation (ticket). - Action **Create Contact** Creates a new contact in your SparrowDesk account. - Action **Create Ticket** Creates a new ticket (conversation) in your SparrowDesk account. - Action **Delete Contact** Delete a contact by ID. - Action **Delete Ticket** Delete a conversation (ticket) by ID. - Action **Get Company** Retrieve a company by ID. - Action **Get Contact** Retrieve a single contact by ID. - Action **Get Ticket** Retrieve a single conversation (ticket) by ID. - Action **List Companies** List all companies. - Action **List Contacts** List all contacts. - Action **List Members** List all team members on the account. - Action **List Tags** List all tags on the account. - Action **List Tickets** List all conversations (tickets). - Action **Update Company** Update a company by ID. - Action **Update Contact** Update a contact by ID. - Action **Update Ticket** Update a conversation (ticket) by ID. ## Each app on its own - [ **Pipefy** The easy button for processes and workflows Easily organize and run all your processes in one place, leaving...](https://apiant.ai/connections/pipefy) - [ **SparrowDesk** SparrowDesk is an AI-first helpdesk that unifies customer support across email & chat while automating...](https://apiant.ai/connections/sparrowdesk) Reviews ## What our customers say ## More from Pipefy - [ **Pipefy to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/pipefy-to-trello) - [ **Pipefy to Hyrule Compendium** Hyrule Compendium is an open-source REST service exposing data on every interactive item in The Legend of...](https://apiant.ai/connect/pipefy-to-hyrule-compendium) - [ **Pipefy to Spaceflight News** Spaceflight News API aggregates news coverage of spaceflight and the space industry from many publishers.](https://apiant.ai/connect/pipefy-to-spaceflight-news) - [ **Pipefy to Timing** Timing is an automatic time tracking app for macOS.](https://apiant.ai/connect/pipefy-to-timing) - [ **Pipefy to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pipefy-to-salesforce) - [ **Pipefy to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/pipefy-to-slack) ## More into SparrowDesk - [ **HubSpot to SparrowDesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-sparrowdesk) - [ **Slack to SparrowDesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-sparrowdesk) - [ **Google Sheets to SparrowDesk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-sparrowdesk) - [ **Gmail to SparrowDesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-sparrowdesk) - [ **Google Calendar to SparrowDesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-sparrowdesk) - [ **Google Drive to SparrowDesk** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-sparrowdesk) Questions ## Pipefy and SparrowDesk, answered ### ### Can a ticket only create a Pipefy card when the customer is already in our table? Yes. The agent can run Find Database Records on the New Ticket trigger and only continue to Create Card when a matching record comes back, so cards are not opened for unknown customers. ### ### Will the customer hear about work that happens in Pipefy? Yes. On Moved Card or Done Card the agent can use Add Ticket Reply to post an update on the SparrowDesk ticket, or Update Ticket to change its status when the card is finished. ### ### What can start an automation from Pipefy? Any of Pipefy's 6 triggers in the catalog, including Done Card, Moved Card, New Card and New Database Record. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in SparrowDesk when something happens in Pipefy? Any of SparrowDesk's 17 actions, including Add Ticket Reply, Update Ticket, Create Contact and Create Ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from SparrowDesk to Pipefy? Yes. When something happens in SparrowDesk, your agent can act in Pipefy too. This page covers both directions: SparrowDesk's triggers and Pipefy's actions are listed here as well. ### ### Do I have to build a connector for Pipefy or SparrowDesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Pipefy and SparrowDesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.