--- title: "Connect Pingdom and Zendesk - APIANT.ai" description: "When \"New Check\" fires in Pingdom, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/pingdom-to-zendesk" --- # Connect Pingdom and Zendesk When **New Check** fires in [Pingdom](https://apiant.ai/connections/pingdom), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Get Contact** in Pingdom. Describe the whole flow and it is built, tested on every scenario and kept running. Pingdom **2** triggers Pingdom **15** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Pingdom and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Pingdom and Zendesk can do together ### From Pingdom to Zendesk - When **New Check** in Pingdom then **Add Comment to Ticket** in Zendesk - When **New Contact** in Pingdom then **Create Ticket** in Zendesk ### From Zendesk to Pingdom - When **New Messaging Conversation** in Zendesk then **Get Contact** in Pingdom - When **New Ticket** in Zendesk then **Get Account Credits** in Pingdom Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Pingdom and Zendesk ## Triggers and actions 5 triggers · 33 actions - Trigger **New Check** Triggers when a new check is added to the account. Polling on the checks list, deduped by check id. - Trigger **New Contact** Triggers when a new alert contact is added. Polling on the contacts list, deduped by contact id. - Action **Delete Check** Deletes a check permanently. - Action **Delete Contact** Deletes an alert contact. - Action **Delete Maintenance Window** Deletes a scheduled maintenance window. - Action **Get Account Credits** Returns the account's available checks/credits. - Action **Get Average Response Time** Returns the average response time for a specified check, optionally broken down by probe or country. - Action **Get Check** Returns detailed information about a specified check. - Action **Get Contact** Returns a single contact by id. - Action **Get Outage Summary** Returns a list of status changes (up/down) for a specified check over a period. - Action **Get Performance Summary** Returns response time averages over time for a specified check. - Action **Get Raw Check Results** Returns raw test result probe data for a specified check. - Action **List Checks** Returns a list of all checks on the Pingdom account. - Action **List Contacts** Returns all contacts (alert recipients) on the account. - Action **List Maintenance Windows** Returns scheduled maintenance windows. - Action **List Teams** Returns all alerting teams on the account. - Action **List TMS Checks** Returns all Transaction (TMS) checks on the account. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Pingdom** Pingdom website and uptime monitoring. Reports uptime, downtime and performance of your websites, servers...](https://apiant.ai/connections/pingdom) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Pingdom - [ **Pingdom to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pingdom-to-salesforce) - [ **Pingdom to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/pingdom-to-slack) - [ **Pingdom to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/pingdom-to-stripe) - [ **Pingdom to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/pingdom-to-shopify) - [ **Pingdom to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/pingdom-to-quickbooks-online) - [ **Pingdom to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pingdom-to-pipedrive) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Pingdom and Zendesk, answered ### ### What can start an automation from Pingdom? Any of Pingdom's 2 triggers in the catalog, including New Check and New Contact. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Pingdom? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Pingdom? Yes. When something happens in Zendesk, your agent can act in Pingdom too. This page covers both directions: Zendesk's triggers and Pingdom's actions are listed here as well. ### ### Do I have to build a connector for Pingdom or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Pingdom and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.