--- title: "Connect Pinata to LiveChat - APIANT.ai" description: "When \"New Pin\" fires in Pinata, your agent runs \"Update Customer\" in LiveChat." canonical: "https://apiant.ai/connect/pinata-to-livechat" --- # Connect Pinata to LiveChat When **New Pin** fires in [Pinata](https://apiant.ai/connections/pinata), your agent runs **Update Customer** in [LiveChat](https://apiant.ai/connections/livechat). Describe the whole flow and it is built, tested on every scenario and kept running. Pinata **1** trigger Pinata **14** actions LiveChat **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Pinata and LiveChat to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Pinata holds the files your team pins to IPFS, and LiveChat is where customers ask about them. Joining the two means a new pin in Pinata can reach the right LiveChat chat, customer record or group without anyone copying a CID by hand. The agent builds the setup, tests every scenario and keeps it running. Example flows ## What Pinata can start in LiveChat - When **New Pin** in Pinata then **Update Customer** in LiveChat - When **New Pin** in Pinata then **Create Customer** in LiveChat Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Pinata and LiveChat ## Triggers and actions 1 trigger · 34 actions - Trigger **New Pin** Triggers when you have a new pinned file. - Action **Add file to group** Associates an existing file with a group by ID. - Action **Add group** Adds a new group for organizing pinned files. - Action **Delete file** Deletes a file from your Pinata account on the public or private IPFS network. - Action **Delete group** Deletes a group from your Pinata account on the public or private IPFS network. Files in the group are not deleted. - Action **Get file** Fetches a file's metadata by ID. An error occurs if the file is not found. - Action **Get group** Retrieves a single Pinata group by its id on the public or private IPFS network. - Action **List files** Returns all files on the chosen IPFS network, optionally filtered. - Action **List groups** Returns all groups on the account. - Action **Pin File** Uploads (pins) a file to Pinata on the public or private IPFS network. - Action **Pin JSON to IPFS** Uploads a JSON object to Pinata and pins it to public IPFS, returning its CID. - Action **Pin NFT Metadata File** Uploads a JSON object (such as NFT metadata with name, description, image and attributes) to Pinata and pins it to IPFS, returning its CID. - Action **Remove file from group** Removes a file from a group on the public or private IPFS network. The file itself is not deleted. - Action **Update file** Updates the name and/or key-value metadata of a file on Pinata's public or private IPFS network. - Action **Update group** Updates the name or public/private setting of a Pinata group. - Action **Create Agent** Create a new agent (Configuration API). - Action **Create Customer** Create a customer record (Agent Chat API). - Action **Create Group** Create a new group/department (Configuration API). - Action **Deactivate Chat** Deactivate (close) an active chat (Agent Chat API). - Action **Delete Agent** Delete an agent by login/email (Configuration API). - Action **Delete Group** Delete a group/department by id (Configuration API). - Action **Get Agent** Get a single agent by login/email (Configuration API). - Action **Get Chat** Get a chat with its threads (Agent Chat API). - Action **Get Customer** Returns a customer by id: name, email, state and visit statistics. - Action **List Agents** List all agents on the LiveChat account (Configuration API). - Action **List Archives** List archived (finished) chats (Agent Chat API). - Action **List Chats** List chats (active and inactive) accessible to the requester (Agent Chat API). - Action **List Groups** List all groups (departments) on the account (Configuration API). - Action **Send Message** Send a text message into a chat (Agent Chat API send_event). - Action **Start Chat** Start a new chat (Agent Chat API). - Action **Tag Chat Thread** Add a tag to a chat thread (Agent Chat API). - Action **Transfer Chat** Transfer a chat to an agent or group (Agent Chat API). - Action **Update Agent** Update an existing agent (Configuration API). - Action **Update Customer** Update a customer record (Agent Chat API). - Action **Update Group** Update a group/department (Configuration API). ## Each app on its own - [ **Pinata** Pinata is the simplest way to upload and manage files on IPFS.](https://apiant.ai/connections/pinata) - [ **LiveChat** LiveChat is a web-based live chat and help desk platform that lets you chat with website visitors, manage...](https://apiant.ai/connections/livechat) Reviews ## What our customers say ## More from Pinata - [ **Pinata to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/pinata-to-hubspot) - [ **Pinata to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pinata-to-salesforce) - [ **Pinata to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/pinata-to-slack) - [ **Pinata to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/pinata-to-gmail) - [ **Pinata to Google Drive** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/pinata-to-google-drive) - [ **Pinata to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/pinata-to-stripe) ## More into LiveChat - [ **SendGrid to LiveChat** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/sendgrid-to-livechat) - [ **Bitly to LiveChat** Bitly is a link-management platform for shortening, branding, and tracking URLs.](https://apiant.ai/connect/bitly-to-livechat) - [ **Smartsheet to LiveChat** Smartsheet is a work execution platform for managing sheets, rows, and columns.](https://apiant.ai/connect/smartsheet-to-livechat) - [ **HubSpot to LiveChat** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-livechat) - [ **Salesforce to LiveChat** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-livechat) - [ **Slack to LiveChat** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-livechat) Questions ## Pinata and LiveChat, answered ### ### Can a chat in LiveChat start the work in Pinata? No, LiveChat has no triggers on this connection, so every scenario begins with the New Pin trigger in Pinata. From there the agent can run LiveChat actions such as Send Message, Tag Chat Thread, Transfer Chat or Update Customer. ### ### How does the agent know which LiveChat chat or customer a pinned file belongs to? It reads the key-value metadata on the file, which you can set when pinning or with the Update file action in Pinata. The agent can also call Get file first and only continue when the chat or customer id is present. ### ### What can start an automation from Pinata? Any of Pinata's 1 trigger in the catalog, including New Pin. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in LiveChat when something happens in Pinata? Any of LiveChat's 20 actions, including Deactivate Chat, Tag Chat Thread, Transfer Chat and Update Customer. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from LiveChat to Pinata? LiveChat has no triggers in the catalog today, so automations start in Pinata. If you need the other direction, ask: your agent reads LiveChat's API documentation and adds it. ### ### Do I have to build a connector for Pinata or LiveChat? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Pinata and LiveChat without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.