--- title: "Connect Pics.io and Zendesk - APIANT.ai" description: "When \"Assets Added to Collection\" fires in Pics.io, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/pics-io-to-zendesk" --- # Connect Pics.io and Zendesk When **Assets Added to Collection** fires in [Pics.io](https://apiant.ai/connections/pics-io), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Add assets to collection** in Pics.io. Describe the whole flow and it is built, tested on every scenario and kept running. Pics.io **10** triggers Pics.io **11** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Pics.io and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Pics.io and Zendesk can do together ### From Pics.io to Zendesk - When **Assets Added to Collection** in Pics.io then **Add Comment to Ticket** in Zendesk - When **Assets Color Changed** in Pics.io then **Create Ticket** in Zendesk ### From Zendesk to Pics.io - When **New Messaging Conversation** in Zendesk then **Add assets to collection** in Pics.io - When **New Ticket** in Zendesk then **Add keyword** in Pics.io Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Pics.io and Zendesk ## Triggers and actions 13 triggers · 29 actions - Trigger **Assets Added to Collection** Triggers when an asset is added to the selected Pics.io collection (including its nested collections). - Trigger **Assets Color Changed** Triggers when the color label on an asset in your Pics.io library is set or changed. - Trigger **Assets Flag Changed** Triggers when an asset's flag changes to flagged, unflagged or rejected in your Pics.io library. - Trigger **Assets Metadata Changed** Triggers when an asset's metadata (title, description, keywords, custom fields and other details) is changed in Pics.io. - Trigger **Assets Moved to Collection** Triggers when assets are moved into the chosen collection (or any collection inside it). - Trigger **Assets Raiting Changed** Triggers when an asset's star rating is changed in your Pics.io library. - Trigger **Metadata Processing Completed** Triggers when Pics.io finishes processing an asset's file metadata, including when metadata is reprocessed for an existing asset. - Trigger **New Asset** Triggers when a new asset is added to your Pics.io library, optionally limited to a collection, inbox, lightboard, type or other filters. - Trigger **New Collection** Triggers when a new collection is created directly inside the collection you choose (pick the root to watch top-level collections). - Trigger **New Comment** Triggers when a new comment is added to an asset in your Pics.io library. - Action **Add assets to collection** Adds one or more Pics.io assets to a collection, or moves them into it so they leave their other collections. - Action **Add keyword** Creates a new keyword in the Pics.io keyword tree, optionally nested under a parent keyword. - Action **Create Collection** Creates a new collection in Pics.io, optionally nested inside an existing parent collection. - Action **Delete collection** Deletes a collection from your Pics.io library. - Action **Find assets** Returns the assets in your Pics.io library that match a text search and optional filters such as collection, type, flag, rating, color or creation date. - Action **Find collections** Returns the collections whose name or description contains the text you search for. - Action **Find keywords** Returns the keywords in your Pics.io account whose name matches the search text. - Action **Get assets** Returns the full details of one or more Pics.io assets by their IDs. - Action **List custom fields** Returns every custom field defined in your Pics.io workspace, including each field's title, type, visibility and allowed options. - Action **Update asset** Updates an existing Pics.io asset by ID — its file name, title, description, rating, flag and color label — and returns the updated asset. Fields left blank are not changed. - Action **Update custom field values on assets** Sets the value of one custom field on one or more Pics.io assets at once. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Pics.io** Pics.io is a cloud service for digital assets management built on top of Google Drive.](https://apiant.ai/connections/pics-io) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Pics.io - [ **Pics.io to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pics-io-to-salesforce) - [ **Pics.io to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/pics-io-to-slack) - [ **Pics.io to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/pics-io-to-stripe) - [ **Pics.io to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/pics-io-to-shopify) - [ **Pics.io to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/pics-io-to-quickbooks-online) - [ **Pics.io to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pics-io-to-pipedrive) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Pics.io and Zendesk, answered ### ### What can start an automation from Pics.io? Any of Pics.io's 10 triggers in the catalog, including Assets Added to Collection, Assets Color Changed, Assets Flag Changed and Assets Metadata Changed. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Pics.io? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Pics.io? Yes. When something happens in Zendesk, your agent can act in Pics.io too. This page covers both directions: Zendesk's triggers and Pics.io's actions are listed here as well. ### ### Do I have to build a connector for Pics.io or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Pics.io and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.