# Connect Parseur and Request Tracker (RT) When **New Document Export Failed** fires in [Parseur](https://apiant.ai/connections/parseur), your agent runs **Create Ticket** in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), or **Ticket Created** in Request Tracker (RT) to **Create Document** in Parseur. Describe the whole flow and it is built, tested on every scenario and kept running. Parseur **6** triggers Parseur **10** actions Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Parseur and Request Tracker (RT) to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Parseur and Request Tracker (RT) can do together ### From Parseur to Request Tracker (RT) - When **New Document Export Failed** in Parseur then **Create Ticket** in Request Tracker (RT) - When **New Document Not Processed** in Parseur then **Update ticket** in Request Tracker (RT) ### From Request Tracker (RT) to Parseur - When **Ticket Created** in Request Tracker (RT) then **Create Document** in Parseur - When **Ticket Status Changed** in Request Tracker (RT) then **Create Document From File** in Parseur Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Parseur and Request Tracker (RT) ## Triggers and actions 9 triggers · 29 actions - Trigger **New Document Export Failed** Triggered when Parseur fails to export a document to its destination. - Trigger **New Document Not Processed** Triggered when Parseur receives a document it cannot extract data from, so you can follow it up. - Trigger **New Document Processed** Triggered when Parseur finishes extracting data from a document, with the extracted fields. - Trigger **New Document Processed (With List Items)** Triggered when Parseur finishes extracting data from a document, including any table or list fields it found (line items, rows). - Trigger **New Mailbox** Triggers when a new mailbox is created in your Parseur account. Returns the mailbox's name, email prefix, AI engine and document counts. - Trigger **New Table Field Processed** Triggers once for every row of a table or list field when Parseur finishes processing a document. Returns the row's values along with the document and mailbox it came from. - Action **Create Document** Sends text or HTML content to a Parseur mailbox as a new document, so Parseur can extract its data. Returns the new document's ID. - Action **Create Document From File** Uploads a file (PDF, DOCX, image and so on) to a Parseur mailbox as a new document, so Parseur can extract its data. Returns the new document's ID. - Action **Delete Document** Deletes a document from Parseur by its ID. - Action **Delete Mailbox** Deletes a Parseur mailbox and everything in it. This cannot be undone. - Action **Get Document** Returns one document from Parseur by its ID, including its processing status and the data Parseur extracted from it. - Action **Get Mailbox** Returns one Parseur mailbox by its ID, with its email address, document counts and settings. - Action **List Documents** Returns the documents in Parseur, optionally narrowed to one mailbox or one processing status. - Action **List Mailboxes** Returns the mailboxes in your Parseur account, with the email address to send documents to and how many documents each holds. - Action **Reprocess Document** Sends an existing document back through parsing, for example after you update its template. Returns the document's ID, name and processing status. - Action **Update Mailbox** Updates a Parseur mailbox's settings. Only the values you supply are changed — anything you leave blank keeps its current setting. - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. ## Each app on its own - [ **Parseur** Send documents such as emails, PDFs and spreadsheets to your custom Parseur mailbox and extract any data.](https://apiant.ai/connections/parseur) - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) Reviews ## What our customers say ## More from Parseur - [ **Parseur to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/parseur-to-salesforce) - [ **Parseur to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/parseur-to-slack) - [ **Parseur to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/parseur-to-stripe) - [ **Parseur to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/parseur-to-shopify) - [ **Parseur to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/parseur-to-quickbooks-online) - [ **Parseur to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/parseur-to-pipedrive) ## More into Request Tracker (RT) - [ **HubSpot to Request Tracker (RT)** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-request-tracker-rt) - [ **Google Sheets to Request Tracker (RT)** Google Sheets](https://apiant.ai/connect/google-sheets-to-request-tracker-rt) - [ **Gmail to Request Tracker (RT)** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-request-tracker-rt) - [ **Google Calendar to Request Tracker (RT)** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-request-tracker-rt) - [ **Google Drive to Request Tracker (RT)** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-request-tracker-rt) - [ **Mailchimp to Request Tracker (RT)** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-request-tracker-rt) Questions ## Parseur and Request Tracker (RT), answered ### ### What can start an automation from Parseur? Any of Parseur's 6 triggers in the catalog, including New Document Export Failed, New Document Not Processed, New Document Processed and New Document Processed (With List Items). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Request Tracker (RT) when something happens in Parseur? Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Request Tracker (RT) to Parseur? Yes. When something happens in Request Tracker (RT), your agent can act in Parseur too. This page covers both directions: Request Tracker (RT)'s triggers and Parseur's actions are listed here as well. ### ### Do I have to build a connector for Parseur or Request Tracker (RT)? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.