--- title: "Connect PagerDuty and US Global Mail - APIANT.ai" description: "When \"New Incidents\" fires in PagerDuty, your agent runs \"Update mail item\" in US Global Mail." canonical: "https://apiant.ai/connect/pagerduty-to-us-global-mail" --- # Connect PagerDuty and US Global Mail When **New Incidents** fires in [PagerDuty](https://apiant.ai/connections/pagerduty), your agent runs **Update mail item** in [US Global Mail](https://apiant.ai/connections/us-global-mail), or **New Mail **in US Global Mail to **Create Note on Incident** in PagerDuty. Describe the whole flow and it is built, tested on every scenario and kept running. PagerDuty **2** triggers PagerDuty **26** actions US Global Mail **1** trigger US Global Mail **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want PagerDuty and US Global Mail to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What PagerDuty and US Global Mail can do together ### From PagerDuty to US Global Mail - When **New Incidents** in PagerDuty then **Update mail item** in US Global Mail - When **List Maintenance Windows** in PagerDuty then **Discard mail item** in US Global Mail ### From US Global Mail to PagerDuty - When **New Mail **in US Global Mail then **Create Note on Incident** in PagerDuty - When **New Mail **in US Global Mail then **Add Responders** in PagerDuty Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with PagerDuty and US Global Mail ## Triggers and actions 3 triggers · 42 actions - Trigger **List Maintenance Windows** Gets a list of maintenance windows. - Trigger **New Incidents** Polls for new incidents in PagerDuty. - Action **Add Responders** Request additional responders (a user or escalation policy) to help with an incident. - Action **Add Team Member** Add a user to a team with a given role. - Action **Create Incident** Creates an incident in PagerDuty. - Action **Create Note on Incident** Creates a note on a given incident. - Action **Delete or End a Maintenance Window** Deletes a maintenance window that hasn't started yet, or ends one that is ongoing. - Action **Get Escalation Policy** Retrieve a single escalation policy by its ID. - Action **Get Incident** Retrieve a single PagerDuty incident by id. - Action **Get Schedule** Retrieve a single on-call schedule by its ID. - Action **Get Service** Retrieve a single PagerDuty service by id. - Action **Get Team** Retrieve a single team by its ID. - Action **Get User Information** Gets a user's information based on provided ID. - Action **List Escalation Policies** List PagerDuty escalation policies. - Action **List Incident Notes** List all notes attached to an incident. - Action **List Incidents** List PagerDuty incidents with filters (statuses, service_ids, urgencies, date range). - Action **List On-Calls** List current on-call entries — who is on call now, by escalation policy/schedule/user/time window. - Action **List Schedule Overrides** List overrides on a schedule within a required since/until time window. - Action **List Schedules** List PagerDuty on-call schedules. - Action **List Services** List PagerDuty services. - Action **List Teams** List all teams in the account. - Action **List Users** List PagerDuty users. - Action **Manage Incidents** Bulk acknowledge or resolve multiple incidents in a single call. - Action **Snooze Incident** Snooze a triggered/acknowledged incident for a number of seconds so it won't re-alert until the snooze expires. - Action **Two-way sync add a maintenance window** Creates a maintenance window for use with two-way sync triggers. Does not update. Use only with two-way sync triggers. - Action **Two-way sync add or update an incident** Creates or updates an incident for use with two-way sync triggers. Use only with two-way sync triggers. - Action **Update Incident** Updates an incident in PagerDuty. Set status to acknowledged or resolved to manage the incident. - Action **Update Maintenance Window** Updates a maintenance window. - Trigger **New Mail** Triggers when a new mail item arrives in your US Global Mail mailbox. - Action **Add address** Adds a new shipping or check-deposit address to your US Global Mail account. - Action **Add folder** Creates a new mail folder with a name and an optional color. - Action **Add scan request** Requests a scan of a mail item, or has it opened and its contents scanned. This is a billable action on the US Global Mail account. - Action **Archive mail item** Moves a mail item out of the active inbox into the archive and returns the updated mail item. - Action **Delete folder** Deletes a folder. Mail in the folder is not deleted; it simply becomes unfiled. - Action **Discard mail item** Asks the mailroom to discard a physical mail item. It can be undone with Undiscard within 7 days; after that the item is permanently shredded. - Action **Get account** Returns your US Global Mail account profile, including name, email, phone number, status and mailbox (PMB) number. - Action **Get mail item** Returns full detail for one mail item in your US Global Mail mailbox, including its status, sender, dimensions, weight, scan and folder. - Action **Get shipment** Returns the details of one shipment, including its status, tracking number, destination and packed mail items. - Action **List addresses** Returns the shipping and deposit addresses on your US Global Mail account, optionally filtered by type. - Action **List folders** Returns all of your US Global Mail folders, with each folder's name and color. - Action **List mail items** Returns the mail items in your mailbox, with optional filters for status, type, folder, scan state, arrival period, read state and search text. - Action **List scans** Returns your scan and open-and-scan requests, optionally filtered by status, type, mail item, search text or scan date. - Action **List shipments** Returns your shipment requests (shipments, returns to sender, check deposits and pickups), optionally filtered by type and status. - Action **Update folder** Renames a mail folder or changes its color. - Action **Update mail item** Marks a mail item as read or unread and/or moves it into a folder, and returns the updated mail item. ## Each app on its own - [ **PagerDuty** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connections/pagerduty) - [ **US Global Mail** US Global Mail is a virtual mailbox tool that allows you to seamlessly access and control your mail items...](https://apiant.ai/connections/us-global-mail) Reviews ## What our customers say ## More from PagerDuty - [ **PagerDuty to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pagerduty-to-salesforce) - [ **PagerDuty to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/pagerduty-to-stripe) - [ **PagerDuty to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/pagerduty-to-quickbooks-online) - [ **PagerDuty to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pagerduty-to-pipedrive) - [ **PagerDuty to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/pagerduty-to-trello) - [ **PagerDuty to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/pagerduty-to-zoom) ## More into US Global Mail - [ **HubSpot to US Global Mail** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-us-global-mail) - [ **Salesforce to US Global Mail** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-us-global-mail) - [ **Slack to US Global Mail** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-us-global-mail) - [ **Google Sheets to US Global Mail** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-us-global-mail) - [ **Gmail to US Global Mail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-us-global-mail) - [ **Google Calendar to US Global Mail** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-us-global-mail) Questions ## PagerDuty and US Global Mail, answered ### ### What can start an automation from PagerDuty? Any of PagerDuty's 2 triggers in the catalog, including New Incidents and List Maintenance Windows. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in US Global Mail when something happens in PagerDuty? Any of US Global Mail's 16 actions, including Update folder, Update mail item, Add address and Add folder. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from US Global Mail to PagerDuty? Yes. When something happens in US Global Mail, your agent can act in PagerDuty too. This page covers both directions: US Global Mail's triggers and PagerDuty's actions are listed here as well. ### ### Do I have to build a connector for PagerDuty or US Global Mail? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use PagerDuty and US Global Mail without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.