--- title: "Connect PagerDuty to Unleashed Software - APIANT.ai" description: "When \"New Incidents\" fires in PagerDuty, your agent runs \"Add customer\" in Unleashed Software." canonical: "https://apiant.ai/connect/pagerduty-to-unleashed-software" --- # Connect PagerDuty to Unleashed Software When **New Incidents** fires in [PagerDuty](https://apiant.ai/connections/pagerduty), your agent runs **Add customer** in [Unleashed Software](https://apiant.ai/connections/unleashed-software). Describe the whole flow and it is built, tested on every scenario and kept running. PagerDuty **2** triggers PagerDuty **26** actions Unleashed Software **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want PagerDuty and Unleashed Software to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What PagerDuty can start in Unleashed Software - When **New Incidents** in PagerDuty then **Add customer** in Unleashed Software - When **List Maintenance Windows** in PagerDuty then **Add purchase order** in Unleashed Software Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with PagerDuty and Unleashed Software ## Triggers and actions 2 triggers · 41 actions - Trigger **List Maintenance Windows** Gets a list of maintenance windows. - Trigger **New Incidents** Polls for new incidents in PagerDuty. - Action **Add Responders** Request additional responders (a user or escalation policy) to help with an incident. - Action **Add Team Member** Add a user to a team with a given role. - Action **Create Incident** Creates an incident in PagerDuty. - Action **Create Note on Incident** Creates a note on a given incident. - Action **Delete or End a Maintenance Window** Deletes a maintenance window that hasn't started yet, or ends one that is ongoing. - Action **Get Escalation Policy** Retrieve a single escalation policy by its ID. - Action **Get Incident** Retrieve a single PagerDuty incident by id. - Action **Get Schedule** Retrieve a single on-call schedule by its ID. - Action **Get Service** Retrieve a single PagerDuty service by id. - Action **Get Team** Retrieve a single team by its ID. - Action **Get User Information** Gets a user's information based on provided ID. - Action **List Escalation Policies** List PagerDuty escalation policies. - Action **List Incident Notes** List all notes attached to an incident. - Action **List Incidents** List PagerDuty incidents with filters (statuses, service_ids, urgencies, date range). - Action **List On-Calls** List current on-call entries — who is on call now, by escalation policy/schedule/user/time window. - Action **List Schedule Overrides** List overrides on a schedule within a required since/until time window. - Action **List Schedules** List PagerDuty on-call schedules. - Action **List Services** List PagerDuty services. - Action **List Teams** List all teams in the account. - Action **List Users** List PagerDuty users. - Action **Manage Incidents** Bulk acknowledge or resolve multiple incidents in a single call. - Action **Snooze Incident** Snooze a triggered/acknowledged incident for a number of seconds so it won't re-alert until the snooze expires. - Action **Two-way sync add a maintenance window** Creates a maintenance window for use with two-way sync triggers. Does not update. Use only with two-way sync triggers. - Action **Two-way sync add or update an incident** Creates or updates an incident for use with two-way sync triggers. Use only with two-way sync triggers. - Action **Update Incident** Updates an incident in PagerDuty. Set status to acknowledged or resolved to manage the incident. - Action **Update Maintenance Window** Updates a maintenance window. - Action **Add customer** - Action **Add product** Adds a new product - Action **Add purchase order** - Action **Add sales order** - Action **Add stock adjustment** Creates a stock adjustment in Unleashed for a warehouse, setting new quantities and values for one or more products. - Action **Get stock adjustment** Returns one Unleashed stock adjustment by its GUID, with its number, warehouse, reason, status and adjusted product lines. - Action **List customers** Lists customers in Unleashed, optionally filtered by code, name, email, type, currency and more. Returns the first page (up to 200 customers). - Action **List products** Lists products in your Unleashed account, optionally filtered by code, description, barcode, brand, group, customer or modified date. - Action **List purchase orders** Lists purchase orders in Unleashed, optionally filtered by status, dates, supplier, warehouse or order number. - Action **List sales invoices** Lists sales invoices in Unleashed, optionally filtered by customer, dates, status, invoice or order number, and payment status. - Action **List sales orders** Lists a page of sales orders, newest-modified first, optionally filtered by customer, status, warehouse or date range. - Action **List suppliers** Lists suppliers in the Unleashed account, optionally filtered by supplier code, contact email or modified date. - Action **Update customer** Updates an existing customer by GUID. Unleashed does not support partial updates, so the current record is read first and only the fields you supply are changed. - Action **Update product** Updates an existing product by GUID. Only the fields you fill in are changed; every other field keeps its current value. - Action **Update sales order** Updates an existing sales order in Unleashed. Only the fields you fill in are changed; everything else on the order keeps its current value. ## Each app on its own - [ **PagerDuty** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connections/pagerduty) - [ **Unleashed Software** UnleashedSoftware is a world class online inventory management software for small, medium and large business...](https://apiant.ai/connections/unleashed-software) Reviews ## What our customers say ## More from PagerDuty - [ **PagerDuty to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pagerduty-to-salesforce) - [ **PagerDuty to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/pagerduty-to-stripe) - [ **PagerDuty to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/pagerduty-to-quickbooks-online) - [ **PagerDuty to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pagerduty-to-pipedrive) - [ **PagerDuty to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/pagerduty-to-trello) - [ **PagerDuty to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/pagerduty-to-zoom) ## More into Unleashed Software - [ **Pipedrive to Unleashed Software** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pipedrive-to-unleashed-software) - [ **Twilio to Unleashed Software** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/twilio-to-unleashed-software) - [ **Freshworks CRM to Unleashed Software** Freshworks CRM (Freshsales Suite) — manage contacts, sales accounts, deals, notes, tasks, and appointments.](https://apiant.ai/connect/freshworks-crm-to-unleashed-software) - [ **Freelo to Unleashed Software** Project management software with task lists, Kanban boards, time tracking, and project budgeting for teams.](https://apiant.ai/connect/freelo-to-unleashed-software) - [ **monday.com to Unleashed Software** monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what...](https://apiant.ai/connect/monday-com-to-unleashed-software) - [ **Wufoo to Unleashed Software** Wufoo is an easy way to build and manage online HTML forms and collect entries.](https://apiant.ai/connect/wufoo-to-unleashed-software) Questions ## PagerDuty and Unleashed Software, answered ### ### What can start an automation from PagerDuty? Any of PagerDuty's 2 triggers in the catalog, including New Incidents and List Maintenance Windows. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Unleashed Software when something happens in PagerDuty? Any of Unleashed Software's 15 actions, including Update customer, Update product, Update sales order and Add customer. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Unleashed Software to PagerDuty? Unleashed Software has no triggers in the catalog today, so automations start in PagerDuty. If you need the other direction, ask: your agent reads Unleashed Software's API documentation and adds it. ### ### Do I have to build a connector for PagerDuty or Unleashed Software? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use PagerDuty and Unleashed Software without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.