--- title: "Connect PagerDuty and ShipStation - APIANT.ai" description: "When \"New Incidents\" fires in PagerDuty, your agent runs \"Create or Update Order\" in ShipStation." canonical: "https://apiant.ai/connect/pagerduty-to-shipstation" --- # Connect PagerDuty and ShipStation When **New Incidents** fires in [PagerDuty](https://apiant.ai/connections/pagerduty), your agent runs **Create or Update Order** in [ShipStation](https://apiant.ai/connections/shipstation), or **New or Updated Order** in ShipStation to **Create Note on Incident** in PagerDuty. Describe the whole flow and it is built, tested on every scenario and kept running. PagerDuty **2** triggers PagerDuty **26** actions ShipStation **1** trigger ShipStation **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want PagerDuty and ShipStation to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What PagerDuty and ShipStation can do together ### From PagerDuty to ShipStation - When **New Incidents** in PagerDuty then **Create or Update Order** in ShipStation - When **List Maintenance Windows** in PagerDuty then **Mark Order as Shipped** in ShipStation ### From ShipStation to PagerDuty - When **New or Updated Order** in ShipStation then **Create Note on Incident** in PagerDuty - When **New or Updated Order** in ShipStation then **Add Responders** in PagerDuty Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with PagerDuty and ShipStation ## Triggers and actions 3 triggers · 44 actions - Trigger **List Maintenance Windows** Gets a list of maintenance windows. - Trigger **New Incidents** Polls for new incidents in PagerDuty. - Action **Add Responders** Request additional responders (a user or escalation policy) to help with an incident. - Action **Add Team Member** Add a user to a team with a given role. - Action **Create Incident** Creates an incident in PagerDuty. - Action **Create Note on Incident** Creates a note on a given incident. - Action **Delete or End a Maintenance Window** Deletes a maintenance window that hasn't started yet, or ends one that is ongoing. - Action **Get Escalation Policy** Retrieve a single escalation policy by its ID. - Action **Get Incident** Retrieve a single PagerDuty incident by id. - Action **Get Schedule** Retrieve a single on-call schedule by its ID. - Action **Get Service** Retrieve a single PagerDuty service by id. - Action **Get Team** Retrieve a single team by its ID. - Action **Get User Information** Gets a user's information based on provided ID. - Action **List Escalation Policies** List PagerDuty escalation policies. - Action **List Incident Notes** List all notes attached to an incident. - Action **List Incidents** List PagerDuty incidents with filters (statuses, service_ids, urgencies, date range). - Action **List On-Calls** List current on-call entries — who is on call now, by escalation policy/schedule/user/time window. - Action **List Schedule Overrides** List overrides on a schedule within a required since/until time window. - Action **List Schedules** List PagerDuty on-call schedules. - Action **List Services** List PagerDuty services. - Action **List Teams** List all teams in the account. - Action **List Users** List PagerDuty users. - Action **Manage Incidents** Bulk acknowledge or resolve multiple incidents in a single call. - Action **Snooze Incident** Snooze a triggered/acknowledged incident for a number of seconds so it won't re-alert until the snooze expires. - Action **Two-way sync add a maintenance window** Creates a maintenance window for use with two-way sync triggers. Does not update. Use only with two-way sync triggers. - Action **Two-way sync add or update an incident** Creates or updates an incident for use with two-way sync triggers. Use only with two-way sync triggers. - Action **Update Incident** Updates an incident in PagerDuty. Set status to acknowledged or resolved to manage the incident. - Action **Update Maintenance Window** Updates a maintenance window. - Trigger **New or Updated Order** Polling trigger: fires when an order is created or modified. - Action **Add Warehouse** Create a new warehouse location. - Action **Create or Update Order** Create a new order or update an existing one (upsert by orderNumber/orderKey). - Action **Delete Order** Delete (deactivate) an order by its ShipStation order ID. - Action **Get Customer** Retrieve a single customer by customer ID. - Action **Get Order** Retrieve a single order by its ShipStation order ID. - Action **Get Product** Retrieve a single product by ID. - Action **Get Rates** Get shipping rate estimates for a carrier between two locations and package. - Action **Get Store** Retrieve details of a single store by ID. - Action **Get Warehouse** Retrieve details of a single warehouse by ID. - Action **List Carriers** List the shipping carriers connected to the account. - Action **List Customers** List customers in the ShipStation account. - Action **List Orders** List orders, optionally filtered by status, customer, or modified date. - Action **List Products** List products in the ShipStation catalog. - Action **List Stores** Retrieve the list of stores connected to the account. - Action **List Warehouses** List the ship-from warehouse locations configured in the account. - Action **Mark Order as Shipped** Mark an order as shipped with a carrier code and tracking number. - Action **Update Product** Update an existing product's details (SKU, name, price, weight, etc). - Action **Update Warehouse** Update an existing warehouse's name/address/return address. ## Each app on its own - [ **PagerDuty** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connections/pagerduty) - [ **ShipStation** ShipStation order, shipment, and fulfillment management.](https://apiant.ai/connections/shipstation) Reviews ## What our customers say ## More from PagerDuty - [ **PagerDuty to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pagerduty-to-salesforce) - [ **PagerDuty to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/pagerduty-to-stripe) - [ **PagerDuty to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/pagerduty-to-quickbooks-online) - [ **PagerDuty to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pagerduty-to-pipedrive) - [ **PagerDuty to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/pagerduty-to-trello) - [ **PagerDuty to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/pagerduty-to-zoom) ## More into ShipStation - [ **Erpnext to ShipStation** Open-source ERP system for accounting, inventory, manufacturing, sales, projects, and CRM.](https://apiant.ai/connect/erpnext-to-shipstation) - [ **Slack to ShipStation** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-shipstation) - [ **Google Calendar to ShipStation** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-shipstation) - [ **Google Drive to ShipStation** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-shipstation) - [ **Pipedrive to ShipStation** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pipedrive-to-shipstation) - [ **ActiveCampaign to ShipStation** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-shipstation) Questions ## PagerDuty and ShipStation, answered ### ### What can start an automation from PagerDuty? Any of PagerDuty's 2 triggers in the catalog, including New Incidents and List Maintenance Windows. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ShipStation when something happens in PagerDuty? Any of ShipStation's 18 actions, including Create or Update Order, Update Product, Update Warehouse and Add Warehouse. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ShipStation to PagerDuty? Yes. When something happens in ShipStation, your agent can act in PagerDuty too. This page covers both directions: ShipStation's triggers and PagerDuty's actions are listed here as well. ### ### Do I have to build a connector for PagerDuty or ShipStation? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use PagerDuty and ShipStation without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.