--- title: "Connect PagerDuty to PractiTest - APIANT.ai" description: "When \"New Incidents\" fires in PagerDuty, your agent runs \"Add Issue\" in PractiTest." canonical: "https://apiant.ai/connect/pagerduty-to-practitest" --- # Connect PagerDuty to PractiTest When **New Incidents** fires in [PagerDuty](https://apiant.ai/connections/pagerduty), your agent runs **Add Issue** in [PractiTest](https://apiant.ai/connections/practitest). Describe the whole flow and it is built, tested on every scenario and kept running. PagerDuty **2** triggers PagerDuty **26** actions PractiTest **22** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want PagerDuty and PractiTest to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What PagerDuty can start in PractiTest - When **New Incidents** in PagerDuty then **Add Issue** in PractiTest - When **List Maintenance Windows** in PagerDuty then **Update Issue** in PractiTest Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with PagerDuty and PractiTest ## Triggers and actions 2 triggers · 48 actions - Trigger **List Maintenance Windows** Gets a list of maintenance windows. - Trigger **New Incidents** Polls for new incidents in PagerDuty. - Action **Add Responders** Request additional responders (a user or escalation policy) to help with an incident. - Action **Add Team Member** Add a user to a team with a given role. - Action **Create Incident** Creates an incident in PagerDuty. - Action **Create Note on Incident** Creates a note on a given incident. - Action **Delete or End a Maintenance Window** Deletes a maintenance window that hasn't started yet, or ends one that is ongoing. - Action **Get Escalation Policy** Retrieve a single escalation policy by its ID. - Action **Get Incident** Retrieve a single PagerDuty incident by id. - Action **Get Schedule** Retrieve a single on-call schedule by its ID. - Action **Get Service** Retrieve a single PagerDuty service by id. - Action **Get Team** Retrieve a single team by its ID. - Action **Get User Information** Gets a user's information based on provided ID. - Action **List Escalation Policies** List PagerDuty escalation policies. - Action **List Incident Notes** List all notes attached to an incident. - Action **List Incidents** List PagerDuty incidents with filters (statuses, service_ids, urgencies, date range). - Action **List On-Calls** List current on-call entries — who is on call now, by escalation policy/schedule/user/time window. - Action **List Schedule Overrides** List overrides on a schedule within a required since/until time window. - Action **List Schedules** List PagerDuty on-call schedules. - Action **List Services** List PagerDuty services. - Action **List Teams** List all teams in the account. - Action **List Users** List PagerDuty users. - Action **Manage Incidents** Bulk acknowledge or resolve multiple incidents in a single call. - Action **Snooze Incident** Snooze a triggered/acknowledged incident for a number of seconds so it won't re-alert until the snooze expires. - Action **Two-way sync add a maintenance window** Creates a maintenance window for use with two-way sync triggers. Does not update. Use only with two-way sync triggers. - Action **Two-way sync add or update an incident** Creates or updates an incident for use with two-way sync triggers. Use only with two-way sync triggers. - Action **Update Incident** Updates an incident in PagerDuty. Set status to acknowledged or resolved to manage the incident. - Action **Update Maintenance Window** Updates a maintenance window. - Action **Add Instance** Adds a test to a test set in a PractiTest project as a new instance. - Action **Add Issue** Creates an issue in a PractiTest project. - Action **Add Test** Create a new test case in a project. - Action **Create a Run** Uploads a new run result for a test instance in a PractiTest project — typically automated test results from CI, or a manual run with step results. - Action **Create Requirement** Creates a new requirement. - Action **Delete Issue** Deletes a specific issue from a PractiTest project. - Action **Delete Requirement** Deletes a specific requirement from a PractiTest project. - Action **Delete Test** Deletes a specific test from a PractiTest project. - Action **Get Issue** Retrieves a single issue from a PractiTest project, including its attributes and custom field values. - Action **Get Requirement** Retrieves a single requirement from a PractiTest project by its system id. - Action **Get Run** Retrieve a single test run by id. - Action **Get Test** Retrieve a single test by id. - Action **List Instances** Lists the test instances in a PractiTest project, optionally filtered by test set, test, name or display id. - Action **List Issues** Lists the issues in a PractiTest project, optionally narrowed by filter, display ids, title or PTQL query. - Action **List Projects** Lists the projects in the PractiTest account. With a personal API token, only the projects that user can access are returned. - Action **List Requirements** Returns all requirements in a PractiTest project, optionally narrowed by filter, display ids, name or PTQL query. - Action **List Runs** List all test runs in a project. - Action **List Tests** List all tests in a project. - Action **List Users** Lists the users in the PractiTest account, optionally filtered by email address or to active users only. - Action **Update Issue** Updates an existing issue in a PractiTest project. Only the fields you fill in are changed. - Action **Update Requirement** Update a requirement's fields. - Action **Update Test** Updates a specific test in a PractiTest project. Only the fields you fill in are changed. ## Each app on its own - [ **PagerDuty** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connections/pagerduty) - [ **PractiTest** PractiTest QA and test management solution helps users to manage the development and testing process, with...](https://apiant.ai/connections/practitest) Reviews ## What our customers say ## More from PagerDuty - [ **PagerDuty to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pagerduty-to-salesforce) - [ **PagerDuty to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/pagerduty-to-stripe) - [ **PagerDuty to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/pagerduty-to-quickbooks-online) - [ **PagerDuty to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pagerduty-to-pipedrive) - [ **PagerDuty to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/pagerduty-to-trello) - [ **PagerDuty to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/pagerduty-to-zoom) ## More into PractiTest - [ **Salesforce to PractiTest** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-practitest) - [ **HubSpot to PractiTest** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-practitest) - [ **Slack to PractiTest** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-practitest) - [ **Google Sheets to PractiTest** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-practitest) - [ **Gmail to PractiTest** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-practitest) - [ **Google Calendar to PractiTest** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-practitest) Questions ## PagerDuty and PractiTest, answered ### ### What can start an automation from PagerDuty? Any of PagerDuty's 2 triggers in the catalog, including New Incidents and List Maintenance Windows. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in PractiTest when something happens in PagerDuty? Any of PractiTest's 22 actions, including Create a Run, Create Requirement, Update Issue and Update Requirement. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from PractiTest to PagerDuty? PractiTest has no triggers in the catalog today, so automations start in PagerDuty. If you need the other direction, ask: your agent reads PractiTest's API documentation and adds it. ### ### Do I have to build a connector for PagerDuty or PractiTest? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use PagerDuty and PractiTest without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.