--- title: "Connect PagerDuty to Drop Cowboy - APIANT.ai" description: "When \"New Incidents\" fires in PagerDuty, your agent runs \"Add note to contact\" in Drop Cowboy." canonical: "https://apiant.ai/connect/pagerduty-to-drop-cowboy" --- # Connect PagerDuty to Drop Cowboy When **New Incidents** fires in [PagerDuty](https://apiant.ai/connections/pagerduty), your agent runs **Add note to contact** in [Drop Cowboy](https://apiant.ai/connections/drop-cowboy). Describe the whole flow and it is built, tested on every scenario and kept running. PagerDuty **2** triggers PagerDuty **26** actions Drop Cowboy **24** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want PagerDuty and Drop Cowboy to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What PagerDuty can start in Drop Cowboy - When **New Incidents** in PagerDuty then **Add note to contact** in Drop Cowboy - When **List Maintenance Windows** in PagerDuty then **Add number to do-not-contact list** in Drop Cowboy Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with PagerDuty and Drop Cowboy ## Triggers and actions 2 triggers · 50 actions - Trigger **List Maintenance Windows** Gets a list of maintenance windows. - Trigger **New Incidents** Polls for new incidents in PagerDuty. - Action **Add Responders** Request additional responders (a user or escalation policy) to help with an incident. - Action **Add Team Member** Add a user to a team with a given role. - Action **Create Incident** Creates an incident in PagerDuty. - Action **Create Note on Incident** Creates a note on a given incident. - Action **Delete or End a Maintenance Window** Deletes a maintenance window that hasn't started yet, or ends one that is ongoing. - Action **Get Escalation Policy** Retrieve a single escalation policy by its ID. - Action **Get Incident** Retrieve a single PagerDuty incident by id. - Action **Get Schedule** Retrieve a single on-call schedule by its ID. - Action **Get Service** Retrieve a single PagerDuty service by id. - Action **Get Team** Retrieve a single team by its ID. - Action **Get User Information** Gets a user's information based on provided ID. - Action **List Escalation Policies** List PagerDuty escalation policies. - Action **List Incident Notes** List all notes attached to an incident. - Action **List Incidents** List PagerDuty incidents with filters (statuses, service_ids, urgencies, date range). - Action **List On-Calls** List current on-call entries — who is on call now, by escalation policy/schedule/user/time window. - Action **List Schedule Overrides** List overrides on a schedule within a required since/until time window. - Action **List Schedules** List PagerDuty on-call schedules. - Action **List Services** List PagerDuty services. - Action **List Teams** List all teams in the account. - Action **List Users** List PagerDuty users. - Action **Manage Incidents** Bulk acknowledge or resolve multiple incidents in a single call. - Action **Snooze Incident** Snooze a triggered/acknowledged incident for a number of seconds so it won't re-alert until the snooze expires. - Action **Two-way sync add a maintenance window** Creates a maintenance window for use with two-way sync triggers. Does not update. Use only with two-way sync triggers. - Action **Two-way sync add or update an incident** Creates or updates an incident for use with two-way sync triggers. Use only with two-way sync triggers. - Action **Update Incident** Updates an incident in PagerDuty. Set status to acknowledged or resolved to manage the incident. - Action **Update Maintenance Window** Updates a maintenance window. - Action **Add list** Creates a new, empty contact list in your Drop Cowboy account. - Action **Add note to contact** Adds a note to a Drop Cowboy contact. The note can contain basic HTML. - Action **Add number to do-not-contact list** Adds a phone number (and optionally an email) to the Drop Cowboy do-not-contact list and flags matching contacts as do-not-contact. - Action **Add tag** Creates a new tag in your Drop Cowboy account that you can then apply to contacts. - Action **Add tag to contact** Adds an existing tag to a contact and returns the contact's tags after the change. - Action **Add task** Opens a new task for a contact in the Drop Cowboy shared inbox. New tasks start open and unread. - Action **Delete contact** Deletes a contact. Returns the deleted contact with its deletion time set. - Action **Delete number from do-not-contact list** Removes a phone number from the do-not-contact list, clears the do-not-contact flag on matching contacts, and returns the entry that was removed. - Action **Find contacts by phone or email** Finds contacts whose phone number or email exactly matches the value you provide. - Action **Find numbers on do-not-contact list** Checks phone numbers or email addresses against the do-not-contact list and returns which of them are listed, with the matching entries. - Action **Find or add contact** Finds a contact by phone number (then email), or creates it if none matches, and returns its contact ID. Optionally adds the contact to a list. - Action **Get balance** Returns your Drop Cowboy account balance in US dollars, including the amount reserved for sends in flight, the spendable amount, and your auto-recharge settings. - Action **Get campaign statistics** Returns delivery totals for one campaign: sent, delivered, failed, pending and billable counts with their rates, plus email engagement counts for email campaigns. - Action **Get contact** Returns one contact by id, including its field values, phone numbers, lists, tags, pinned notes, consent and do-not-contact flags. Fails if no contact has that id. - Action **List campaigns** Returns the campaigns on your Drop Cowboy account, optionally narrowed by name, status or type. - Action **List contacts** Returns the contacts on your account, optionally narrowed by list, search text, disposition, owner or brand. - Action **List lists** Returns the contact lists in your Drop Cowboy account, each with its name, brand, owner and contact count. You can filter by name or brand and choose the sort order. - Action **List media files** Returns the playable media files on your Drop Cowboy account, newest first, including whether each is approved for API sends. - Action **Send AI call** Places one outbound call handled by a published AI agent to a phone number or contact. The call is queued and its outcome is reported later by Drop Cowboy. - Action **Send email** Sends an email from one of your Drop Cowboy sending mailboxes to an email address or an existing contact. - Action **Send Mimic AI™ Voicemail** Sends a ringless voicemail spoken from your text in a Mimic AI™ (text-to-speech or cloned) voice, to a phone number or an existing contact. - Action **Send SMS** Sends a text message (SMS, MMS with media, or RCS with a template) to a phone number or an existing contact. The send is queued; its outcome arrives later on status webhooks. - Action **Send voice broadcast** Queues a Press-1 voice broadcast call to one phone number or contact, playing one message to a live person and another to an answering machine. The outcome arrives later on the status webhook. - Action **Send Voicemail** Queues a ringless voicemail to a phone number or contact, using an uploaded audio file or text to speech. Returns the queued message id; the delivery result arrives later on the status webhook. ## Each app on its own - [ **PagerDuty** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connections/pagerduty) - [ **Drop Cowboy** Drop Cowboy is a Ringless Voicemail and SMS Marketing platform built to automate communication processes for...](https://apiant.ai/connections/drop-cowboy) Reviews ## What our customers say ## More from PagerDuty - [ **PagerDuty to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/pagerduty-to-salesforce) - [ **PagerDuty to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/pagerduty-to-stripe) - [ **PagerDuty to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/pagerduty-to-quickbooks-online) - [ **PagerDuty to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pagerduty-to-pipedrive) - [ **PagerDuty to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/pagerduty-to-trello) - [ **PagerDuty to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/pagerduty-to-zoom) ## More into Drop Cowboy - [ **HubSpot to Drop Cowboy** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-drop-cowboy) - [ **Salesforce to Drop Cowboy** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-drop-cowboy) - [ **Slack to Drop Cowboy** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-drop-cowboy) - [ **Google Sheets to Drop Cowboy** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-drop-cowboy) - [ **Gmail to Drop Cowboy** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-drop-cowboy) - [ **Google Calendar to Drop Cowboy** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-drop-cowboy) Questions ## PagerDuty and Drop Cowboy, answered ### ### What can start an automation from PagerDuty? Any of PagerDuty's 2 triggers in the catalog, including New Incidents and List Maintenance Windows. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Drop Cowboy when something happens in PagerDuty? Any of Drop Cowboy's 24 actions, including Send AI call, Send email, Send Mimic AI™ Voicemail and Send SMS. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Drop Cowboy to PagerDuty? Drop Cowboy has no triggers in the catalog today, so automations start in PagerDuty. If you need the other direction, ask: your agent reads Drop Cowboy's API documentation and adds it. ### ### Do I have to build a connector for PagerDuty or Drop Cowboy? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use PagerDuty and Drop Cowboy without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.