Connect Outplay and Relatel

Both apps 39Outplay 16Relatel 23

• Trigger
  New Account

  Triggers when a new account (company) is created in Outplay.

• Trigger
  New Prospect

  Triggers when a new prospect is created in Outplay.

• Trigger
  Prospect Note Added

  Triggers when a new note is added to a given Outplay prospect.

• Trigger
  Updated Prospect

  Triggers when a prospect is created or its details change in Outplay.

• Action
  Add Account

  Creates an account (company) in Outplay.

• Action
  Add Prospects to Sequence

  Adds a prospect to an Outplay sequence on behalf of a user.

• Action
  Create Note

  Adds a note to an Outplay prospect.

• Action
  Create Task

  Creates a pending task for an Outplay prospect, assigned to a user.

• Action
  Delete Account

  Deletes an Outplay account (company).

• Action
  Delete Prospect

  Deletes an Outplay prospect.

• Action
  Find Prospects

  Finds Outplay prospects whose email contains the text you give.

• Action
  Get Account

  Returns one Outplay account (company) by its ID.

• Action
  Log Call

  Logs a phone call against an Outplay prospect.

• Action
  Opt Out Prospect

  Marks an Outplay prospect as opted out so they receive no further sequence emails.

• Action
  Save Prospect

  Creates a prospect in Outplay, or updates the existing prospect with the same email.

• Action
  Update Prospect

  Updates an existing Outplay prospect; only the fields you supply are changed.

• Trigger
  New Call

  Triggers when a new call is made or received in Relatel.

• Trigger
  New message

  Triggered when a new message is sent or received in Relatel.

• Trigger
  New Smiley

  Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel.

• Trigger
  New voicemail

  Triggers when a new voicemail is left for an employee or reception.

• Action
  Add comment

  Adds a comment to a contact in Relatel, optionally notifying a colleague.

• Action
  Add contact

  Adds a new contact to your Relatel company and returns the new contact's id.

• Action
  Cloak Reception

  Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls.

• Action
  Delete contact

  Deletes a contact from your Relatel organization and returns Relatel's confirmation message.

• Action
  Dial call

  Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number.

• Action
  Do Not Disturb

  Turns Do Not Disturb on or off for the connected employee and returns the updated employee.

• Action
  Find contact by phone number

  Finds a Relatel contact by its phone number and returns the contact's details.

• Action
  Get contact

  Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID.

• Action
  Get employee

  Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status.

• Action
  Join a Group

  Adds the authenticated employee to an employee group and returns the group's details after joining.

• Action
  Leave a Group

  Removes the authenticated employee from the chosen employee group and returns the group's details.

• Action
  List calls

  Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call.

• Action
  List contacts

  Returns the contacts in your Relatel account, optionally only those with a given phone number.

• Action
  List employee groups

  Returns all employee groups in your Relatel account, with each group's name, presence status and member employees.

• Action
  List employees

  Returns all employees in your Relatel company, including their phone numbers, presence and group memberships.

• Action
  List receptions

  Returns all receptions (phone lines/queues) in the Relatel account.

• Action
  List voicemails

  Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails.

• Action
  Send SMS

  Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions.

• Action
  Update contact

  Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.