Integration
Connect Orderspace and Request Tracker (RT)
When New Customer fires in Orderspace, your agent runs Create Ticket in Request Tracker (RT), or Ticket Created in Request Tracker (RT) to Add invoice in Orderspace. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Orderspace and Request Tracker (RT) to do together?
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Claude Code
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Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
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Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
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Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Orderspace and Request Tracker (RT) can do together
From Orderspace to Request Tracker (RT)
When New Customer in Orderspace
then Create Ticket in Request Tracker (RT)
From Request Tracker (RT) to Orderspace
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Orderspace and Request Tracker (RT)
Triggers and actions 13 triggers · 38 actions
- New Customer
Triggers when a new customer is created in Orderspace.
- New Dispatch
Triggers when items on an Orderspace order are dispatched.
- New Invoice
Triggers when an invoice is created in Orderspace.
- New Order
Triggers when a new order is placed in Orderspace.
- New Payment
Triggers when a payment is made or recorded on an Orderspace invoice.
- New Product
Triggers when a new product is created in Orderspace.
- Updated Customer
Triggers when a customer is updated in Orderspace, returning the customer record with the updates applied.
- Updated Inventory Level
Triggers when the stock on hand or available quantity of a product variant changes in Orderspace.
- Updated Order
Triggered when an order is changed. Watches the 200 most recently created orders.
- Updated Product
Triggers when a product is updated in Orderspace, returning the product with the updates applied.
- Add invoice
Creates an invoice in Orderspace for one or more of a customer's orders.
- Add product
Creates a new product with its variants, prices and categories in Orderspace.
- Create Customer
Creates a new customer (a company that places orders) in Orderspace, with its buyer login, contact emails and address.
- Create Dispatch
Creates a dispatch for an order, marking the given items as shipped and reducing stock on hand. The order becomes fulfilled once all its items are dispatched.
- Create Order
Creates an order for an existing customer, with product, custom and shipping lines.
- Delete customer
Deletes a customer from your Orderspace site.
- Delete order
Deletes an order in Orderspace.
- Delete product
Deletes a product (and its variants) from your Orderspace catalog.
- Get customer
Returns a single Orderspace customer by its ID, including buyers, addresses, email addresses and assigned price list, payment terms and customer group.
- Get dispatch
Returns a single dispatch (the fulfilled items of an order) by its ID, including shipping address and dispatch lines.
- Get invoice
Returns a single invoice by its ID, including its lines, orders, billing address and payments.
- Get order
Returns a single Orderspace order by its ID, including customer details, addresses, order lines and totals.
- Get product
Returns a single product by its ID, including its variants, prices, categories and images.
- List customers
Returns a list of customers, most recently created first, optionally filtered by company name, buyer email, status, reference, payment terms, group or price list.
- List inventory levels
Returns stock levels (on hand and available quantities) for product variants, optionally filtered by product, SKU, or created/updated date.
- List orders
Returns orders from your Orderspace site, most recently created first, optionally filtered by date, number, status, reference, customer or standing order.
- Update customer
Updates an existing Orderspace customer. Fields left blank keep their current values.
- Update Inventory Level
Sets the on-hand or available stock quantity for a product variant, identified by its SKU.
- Update product
Updates an existing product in Orderspace, including its details, variants, categories and images. Fields left blank stay unchanged.
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Orderspace and Request Tracker (RT), answered
What can start an automation from Orderspace?
Any of Orderspace's 10 triggers in the catalog, including New Customer, New Dispatch, New Invoice and New Order. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Request Tracker (RT) when something happens in Orderspace?
Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Request Tracker (RT) to Orderspace?
Yes. When something happens in Request Tracker (RT), your agent can act in Orderspace too. This page covers both directions: Request Tracker (RT)'s triggers and Orderspace's actions are listed here as well.
Do I have to build a connector for Orderspace or Request Tracker (RT)?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.