--- title: "Connect Orderry and Zendesk - APIANT.ai" description: "When \"Ad Campaigns\" fires in Orderry, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/orderry-to-zendesk" --- # Connect Orderry and Zendesk When **Ad Campaigns** fires in [Orderry](https://apiant.ai/connections/orderry), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Add Order Comment** in Orderry. Describe the whole flow and it is built, tested on every scenario and kept running. Orderry **6** triggers Orderry **29** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Orderry and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Orderry and Zendesk can do together ### From Orderry to Zendesk - When **Ad Campaigns** in Orderry then **Add Comment to Ticket** in Zendesk - When **Clients List** in Orderry then **Create Ticket** in Zendesk ### From Zendesk to Orderry - When **New Messaging Conversation** in Zendesk then **Add Order Comment** in Orderry - When **New Ticket** in Zendesk then **Add Task Comment** in Orderry Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Orderry and Zendesk ## Triggers and actions 9 triggers · 47 actions - Trigger **Ad Campaigns** Triggers when a new ad campaign is added in Orderry. - Trigger **Clients List** Triggers when a new client is added in Orderry. - Trigger **Employees List** Triggers when a new employee is added to the Orderry account. - Trigger **Lead Types** Triggers when a new lead type is added to your Orderry account. - Trigger **Locations** Triggers when a new location (branch) is added to the Orderry account. - Trigger **Order Custom Fields** Triggers when a new custom field is defined for orders in Orderry. - Action **Add Booking Item** Adds a product or service line item to an existing booking. - Action **Add Order Comment** Adds a comment to an order in Orderry, optionally marked as private. - Action **Add Task Comment** Adds a comment to an existing task in Orderry, optionally marked as private. - Action **Changing Order Status** Changes the status of an Orderry order, optionally with a comment explaining the change. - Action **Create a Client** Creates a new client (person contact) in Orderry with name, contact details, phones, tags and custom field values. - Action **Create a Lead** Creates a new lead (inquiry) in Orderry for a location, with optional contact, client, asset and custom field details. - Action **Create an Order** Creates a new order in Orderry at the chosen location with the chosen order type, optionally linking a client, asset and assignee. - Action **Create an Order Item** Adds a product or service line item to an existing Orderry order. - Action **Create an Order or Estimate** Creates a new estimate in Orderry for a location and order type, optionally with client, asset, schedule, notes and custom field values. - Action **Create a Payment** Records a payment (income or expense transaction) in an Orderry finance account, optionally linked to a client, order or sale. - Action **Create Booking** Creates a new booking (appointment) for a client at a location, assigned to an employee for a scheduled time window. - Action **Create Product** Creates a new product in your Orderry catalog with its category, unit of measure, prices and other details. - Action **Create Service** Creates a new service in your Orderry service catalog. - Action **Create Task** Creates a task in Orderry with a title, due date and assigned employees, optionally linked to an order, inquiry, client, task or invoice. - Action **Create Update_booking** Updates an existing booking's location, status, assignee, client, schedule, resource or comment. - Action **Find Service** Finds catalog services by name, barcode or category and returns the matching services. - Action **Get Assets** Returns the assets (devices, vehicles and other client or company equipment) in your account, optionally filtered by ID, serial number, warehouse or owner. - Action **Get Client by ID** Returns a single client record, including its contact details and custom field values, by its ID. - Action **Get Estimate** Returns a single estimate with its client, status, dates, totals and custom field values. Line items are not included. - Action **Get Estimate by Id** Returns a single estimate by its ID with its client, status, totals and custom field values. Line items are not included. - Action **Get Lead** Returns a single lead by its ID, including contact details, status and custom field values. - Action **Get Orders** Returns a list of orders, optionally filtered by type, location, status, manager, client, asset or date ranges. - Action **Get Task** Returns a single task by its ID. - Action **Search for Clients** Searches clients (people) by name, phone, email, manager, tag or creation/modification date and returns the matching client records. - Action **Update an Order Item** Updates an existing item (product or service line) on an Orderry order, such as its quantity, price, cost, discount, warranty, taxes or assignee. - Action **Update an Order or Estimate** Updates an existing order estimate in Orderry, changing only the fields you fill in. - Action **Update_booking_item** Updates the quantity, price, cost, discount, warranty, taxes or comment of an item already added to a booking. - Action **Update Client** Updates an existing client (person) in Orderry. Only the fields you fill in are changed. - Action **Update Product** Updates an existing product in the Orderry catalog. Only the fields you fill in are changed. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Orderry** Orderry is a work order management system to process repair and service jobs online, from estimation to...](https://apiant.ai/connections/orderry) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Orderry - [ **Orderry to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/orderry-to-salesforce) - [ **Orderry to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/orderry-to-slack) - [ **Orderry to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/orderry-to-stripe) - [ **Orderry to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/orderry-to-shopify) - [ **Orderry to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/orderry-to-quickbooks-online) - [ **Orderry to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/orderry-to-pipedrive) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Orderry and Zendesk, answered ### ### What can start an automation from Orderry? Any of Orderry's 6 triggers in the catalog, including Ad Campaigns, Clients List, Employees List and Lead Types. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Orderry? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Orderry? Yes. When something happens in Zendesk, your agent can act in Orderry too. This page covers both directions: Zendesk's triggers and Orderry's actions are listed here as well. ### ### Do I have to build a connector for Orderry or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Orderry and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.