Integration
Connect Order Sender and Request Tracker (RT)
When New Client fires in Order Sender, your agent runs Create Ticket in Request Tracker (RT), or Ticket Created in Request Tracker (RT) to Export Orders in Order Sender. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Order Sender and Request Tracker (RT) to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Order Sender and Request Tracker (RT) can do together
From Order Sender to Request Tracker (RT)
When New Client in Order Sender
then Create Ticket in Request Tracker (RT)
From Request Tracker (RT) to Order Sender
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Order Sender and Request Tracker (RT)
Triggers and actions 6 triggers · 41 actions
- New Client
Triggers when a new customer is added to your Order Sender Business account.
- New Order
Triggers when a new order is sent in Order Sender Business. Fires once per order line (article) of orders sent in the last 7 days.
- New Product
Triggers when a new product is added to your Order Sender catalog.
- Delete Discount
Deletes a discount in Order Sender Business, identified by its customer and supplier codes and optionally its product or product category.
- Delete Payment Condition
Deletes a payment condition from Order Sender Business by its code.
- Delete Product
Deletes a product of a supplier by its product code.
- Delete Secondary Address
Deletes a customer's secondary address, identified by the customer code and the address name.
- Export Clients
Returns every customer in your Order Sender Business account, with contact details, address, tax data and assigned agents.
- Export Commissions
Returns the commission rules defined in Order Sender Business, optionally limited to one supplier.
- Export Discounts
Returns the discounts defined in Order Sender Business, optionally only those for one customer.
- Export Orders
Exports orders from Order Sender Business, optionally filtered by date range, order number range, supplier or specific order numbers.
- Export Payment Conditions
Returns the payment conditions defined in Order Sender, optionally limited to one supplier.
- Export Price Lists
Returns the price lists in your Order Sender account, with each product's price and discounts, optionally limited to one supplier.
- Export Products
Returns the products in your Order Sender account, optionally limited to one supplier.
- Export Secondary Addresses
Returns the secondary addresses (sedi) of your Order Sender customers, optionally only those of one customer.
- Export Suppliers
Returns every supplier in the Order Sender Business account with its code, name, contacts, address and commission settings.
- Import Client
Creates or updates a customer in Order Sender Business, matched by its unique customer code.
- Import Client Payment Condition
Assigns a payment condition to a customer in Order Sender Business, optionally scoped to a supplier.
- Import Commission
Imports a commission rate for a supplier, optionally limited to a product or product category, into Order Sender Business.
- Import Discount
Creates or updates a discount for a customer and supplier, optionally limited to a product or product category.
- Import Payment Condition
Creates or updates a payment condition in Order Sender by its code.
- Import Price List
Imports a product price into a supplier's price list in Order Sender, creating or updating the price list entry.
- Import Product
Creates or updates a product in the Order Sender catalog.
- Import Secondary Address
Creates or updates a secondary address (sede) for a customer in Order Sender Business.
- Import Supplier
Creates or updates a supplier in Order Sender Business, matched by its unique supplier code.
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Order Sender and Request Tracker (RT), answered
What can start an automation from Order Sender?
Any of Order Sender's 3 triggers in the catalog, including New Client, New Order and New Product. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Request Tracker (RT) when something happens in Order Sender?
Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Request Tracker (RT) to Order Sender?
Yes. When something happens in Request Tracker (RT), your agent can act in Order Sender too. This page covers both directions: Request Tracker (RT)'s triggers and Order Sender's actions are listed here as well.
Do I have to build a connector for Order Sender or Request Tracker (RT)?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.