--- title: "Connect Order Desk to Writer - APIANT.ai" description: "When \"New Order Added\" fires in Order Desk, your agent runs \"Add file\" in Writer." canonical: "https://apiant.ai/connect/order-desk-to-writer" --- # Connect Order Desk to Writer When **New Order Added** fires in [Order Desk](https://apiant.ai/connections/order-desk), your agent runs **Add file** in [Writer](https://apiant.ai/connections/writer). Describe the whole flow and it is built, tested on every scenario and kept running. Order Desk **2** triggers Order Desk **16** actions Writer **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Order Desk and Writer to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Order Desk holds the orders, the line items and the folder each one sits in; Writer holds the models and Knowledge Graphs that can read and write text about them. Connecting the two lets an order arriving or moving folders in Order Desk pull an answer or a draft out of Writer, and lets that text land back on the order as a note. Example flows ## What Order Desk can start in Writer - When **New Order Added** in Order Desk then **Add file** in Writer - When **Order Folder Changed** in Order Desk then **Add file to knowledge graph** in Writer Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Order Desk and Writer ## Triggers and actions 2 triggers · 32 actions - Trigger **New Order Added** Triggered when a new order is added in Order Desk. - Trigger **Order Folder Changed** Triggered when an order moves to a different folder in Order Desk. - Action **Add Order Item** Adds a line item to an existing order in Order Desk. - Action **Add Order Note** Adds a note to an order's history in Order Desk. - Action **Add Shipment** Records a shipment with tracking details against an order in Order Desk. - Action **Change Folder** Moves an order into a different folder in Order Desk. - Action **Change Tag** Sets the tag on an order in Order Desk. Reads the order first and writes it back with the new tag so no other order details are lost. - Action **Create Inventory Item** Creates a product in the Order Desk store's inventory. - Action **Create New Order** Creates a new order in Order Desk with its line items, addresses and totals. - Action **Delete Inventory Item** Deletes a product from the Order Desk store's inventory. - Action **Delete Order** Deletes an order from Order Desk. - Action **Delete Order Item** Removes a line item from an order in Order Desk. - Action **Get Inventory Item** Returns one product from the Order Desk store's inventory, including its stock level and your own metadata. - Action **Get Order** Returns one order from Order Desk with its line items, addresses, shipments, notes and your own metadata. - Action **List Orders** Returns orders from Order Desk, with optional folder, source, customer and date filters. - Action **Set Order Data** Updates fields on an existing Order Desk order. Reads the order first and writes it back with only the fields you filled in, so nothing else is lost. - Action **Set Order Item Data** Updates a line item on an Order Desk order. Reads the item first and writes it back with only the fields you filled in, so nothing else on the item is lost. - Action **Update Inventory Item** Updates a product in the Order Desk store's inventory. Reads the item first and writes it back with only the fields you filled in, so nothing else is lost. - Action **Add file** Uploads a file (PDF, Word, PowerPoint, image, email, HTML, subtitle, CSV or Excel) to your Writer account, optionally attaching it to a Knowledge Graph. - Action **Add file to knowledge graph** Adds an uploaded file to a Writer Knowledge Graph. - Action **Add knowledge graph** Create a new Knowledge Graph. - Action **Ask knowledge graph** Ask a natural-language question against a Knowledge Graph and get an answer with citations. - Action **Delete file** Permanently delete a file from Writer. This cannot be undone. - Action **Delete file from knowledge graph** Remove a file from a Knowledge Graph. The file remains in your Writer files. - Action **Delete knowledge graph** Delete a Writer Knowledge Graph. - Action **Generate chat completion** Generate a multi-turn chat completion from a list of messages, distinct from the existing single-prompt Send Prompt/Text generation op. - Action **Get file** Retrieve a file's details, including its name, processing status, and the Knowledge Graphs it belongs to. - Action **Get knowledge graph** Retrieve a Writer Knowledge Graph by its id, including file processing status and connected web URLs. - Action **List knowledge graphs** Retrieve a list of Knowledge Graphs. By default only org-wide Knowledge Graphs are returned; supply team IDs to include graphs deployed to those teams. - Action **List models** Lists the models available to your Writer account for text generation, chat completions and other AI tasks. - Action **Parse PDF** Parse a PDF document into structured text. - Action **Search web** Searches the web for a query using Writer's web search tool and returns a generated answer with the source URLs it drew on. - Action **Send Prompt** Generates text from a single prompt with a Writer Palmyra model (or an external model configured for your organization), without conversational context. - Action **Update knowledge graph** Update a Knowledge Graph's name/description. ## Each app on its own - [ **Order Desk** Order Desk's order management software allows you to customize your order management workflow.](https://apiant.ai/connections/order-desk) - [ **Writer** Writer is a generative AI platform built for the needs of companies and teams.](https://apiant.ai/connections/writer) Reviews ## What our customers say ## More from Order Desk - [ **Order Desk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/order-desk-to-elevenlabs) - [ **Order Desk to Odoo CRM** Odoo is a powerful open source platform with dozens of apps to help you grow your business.](https://apiant.ai/connect/order-desk-to-odoo-crm) - [ **Order Desk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/order-desk-to-salesforce) - [ **Order Desk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/order-desk-to-slack) - [ **Order Desk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/order-desk-to-stripe) - [ **Order Desk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/order-desk-to-shopify) ## More into Writer - [ **HubSpot to Writer** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-writer) - [ **Salesforce to Writer** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-writer) - [ **Slack to Writer** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-writer) - [ **Google Sheets to Writer** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-writer) - [ **Gmail to Writer** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-writer) - [ **Google Calendar to Writer** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-writer) Questions ## Order Desk and Writer, answered ### ### Can something in Writer start a workflow? No, Writer has no triggers on this connection, so every workflow begins in Order Desk with a new order added or an order moving to a different folder. Writer sits on the action side, generating text, parsing a PDF or answering a question against a Knowledge Graph. ### ### Can a Writer answer be written back onto the order? Yes, text from Send Prompt, Generate chat completion, Ask knowledge graph or Search web can be added to an order's history with Add Order Note, or written into order fields with Set Order Data. The agent tests every scenario before it runs on live orders. ### ### What can start an automation from Order Desk? Any of Order Desk's 2 triggers in the catalog, including New Order Added and Order Folder Changed. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Writer when something happens in Order Desk? Any of Writer's 16 actions, including Parse PDF, Search web, Send Prompt and Update knowledge graph. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Writer to Order Desk? Writer has no triggers in the catalog today, so automations start in Order Desk. If you need the other direction, ask: your agent reads Writer's API documentation and adds it. ### ### Do I have to build a connector for Order Desk or Writer? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Order Desk and Writer without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.