Integration

Connect Order Desk to ChatBotKit

When something happens in Order Desk, your agent does the next thing in ChatBotKit. Describe it in plain language and the automation is built, tested on every branch and kept running.

Order Desk2 triggersOrder Desk16 actionsChatBotKit17 actions

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What do you want Order Desk and ChatBotKit to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Order Desk and ChatBotKit

Triggers and actions 2 triggers · 33 actions

Trigger
New Order Added
Triggered when a new order is added in Order Desk.
Trigger
Order Folder Changed
Triggered when an order moves to a different folder in Order Desk.
Action
Add Order Item
Adds a line item to an existing order in Order Desk.
Action
Add Order Note
Adds a note to an order's history in Order Desk.
Action
Add Shipment
Records a shipment with tracking details against an order in Order Desk.
Action
Change Folder
Moves an order into a different folder in Order Desk.
Action
Change Tag
Sets the tag on an order in Order Desk. Reads the order first and writes it back with the new tag so no other order details are lost.
Action
Create Inventory Item
Creates a product in the Order Desk store's inventory.
Action
Create New Order
Creates a new order in Order Desk with its line items, addresses and totals.
Action
Delete Inventory Item
Deletes a product from the Order Desk store's inventory.
Action
Delete Order
Deletes an order from Order Desk.
Action
Delete Order Item
Removes a line item from an order in Order Desk.
Action
Get Inventory Item
Returns one product from the Order Desk store's inventory, including its stock level and your own metadata.
Action
Get Order
Returns one order from Order Desk with its line items, addresses, shipments, notes and your own metadata.
Action
List Orders
Returns orders from Order Desk, with optional folder, source, customer and date filters.
Action
Set Order Data
Updates fields on an existing Order Desk order. Reads the order first and writes it back with only the fields you filled in, so nothing else is lost.
Action
Set Order Item Data
Updates a line item on an Order Desk order. Reads the item first and writes it back with only the fields you filled in, so nothing else on the item is lost.
Action
Update Inventory Item
Updates a product in the Order Desk store's inventory. Reads the item first and writes it back with only the fields you filled in, so nothing else is lost.
Action
Create Record
Creates a new record.
Action
Delete Bot
Deletes a bot by id. POST /v1/bot/delete.
Action
Delete Contact
Deletes a contact by id. POST /v1/contact/delete.
Action
Delete Conversation
Deletes a conversation by id. POST /v1/conversation/delete.
Action
Delete Dataset
Deletes a dataset by id. POST /v1/dataset/delete.
Action
Get Bot
Fetches a single bot by id. POST /v1/bot/fetch.
Action
Get Contact
Fetches a single contact by id. POST /v1/contact/fetch.
Action
Get Conversation
Fetches a single conversation by id, including its messages. POST /v1/conversation/fetch.
Action
Get Dataset
Fetches a single dataset by id. POST /v1/dataset/fetch.
Action
List Bots
Returns all bots on the account. POST /v1/bot/list (cursor pagination).
Action
List Contacts
Returns all contacts, cursor-paginated. POST /v1/contact/list.
Action
List Conversations
Returns all conversations, cursor-paginated. POST /v1/conversation/list.
Action
List Datasets
Returns all datasets, cursor-paginated. POST /v1/dataset/list.
Action
List Skillsets
Returns all skillsets, cursor-paginated. POST /v1/skillset/list.
Action
Update Bot
Updates an existing bot's fields. POST /v1/bot/update.
Action
Update Contact
Updates an existing contact's fields. POST /v1/contact/update.
Action
Update Conversation
Updates a conversation's metadata (e.g. name). POST /v1/conversation/update.

Each app on its own

The other way round: ChatBotKit to Order Desk