Integration

Connect OpenAI to Intercom

When something happens in OpenAI, your agent does the next thing in Intercom. Describe it in plain language and the automation is built, tested on every branch and kept running.

OpenAI5 triggersOpenAI69 actionsIntercom8 triggersIntercom30 actions

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What do you want OpenAI and Intercom to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with OpenAI and Intercom

Triggers and actions 13 triggers · 99 actions

Trigger
New batch
List your organization's batches.
Trigger
New file
Returns a list of files.
Trigger
New model
Lists the currently available models.
Trigger
New vector store
Returns a list of vector stores.
Trigger
New video
List recently generated videos for the current project.
Action
Cancel batch
Cancels an in-progress batch.
Action
Cancel run
Cancels a run that is in_progress.
Action
Cancel vector store file batch
Cancel a vector store file batch.
Action
Content moderation
Classifies text for hate, harassment, self-harm, sexual, and violence categories using the Moderations API.
Action
Count input tokens
Returns input token counts of the request.
Action
Create assistant
Create an assistant with a model and instructions.
Action
Create chat completion
Sends a list of chat messages to a model via the Chat Completions API and returns the assistant's reply.
Action
Create completion
Creates a completion for the provided prompt and parameters.
Action
Create embedding
Generates a vector embedding for input text using an embeddings model (e.g. text-embedding-3-small).
Action
Create message
Create a message.
Action
Create run
Create a run.
Action
Creates and executes a batch from an uploaded file of requests
Creates and executes a batch from an uploaded file of requests
Action
Create thread
Create a thread.
Action
Create thread and run
Create a thread and run it in one request.
Action
Create vector store
Create a vector store.
Action
Create vector store file
Create a vector store file by attaching a File to a vector store.
Action
Create vector store file batch
Create a vector store file batch.
Action
Create video edit job
Create a new video generation job by editing a source or existing generated video.
Action
Create video extension
Create an extension of a completed video.
Action
Create video generation job
Create a new video generation job from a prompt and optional reference assets.
Action
Create video remix
Create a remix of a completed video using a refreshed prompt.
Action
Delete assistant
Delete an assistant.
Action
Delete eval run
Delete an eval run.
Action
Delete file
Delete a file and remove it from all vector stores.
Action
Delete message
Deletes a message.
Action
Delete thread
Delete a thread.
Action
Delete vector store
Delete a vector store.
Action
Delete vector store file
Delete a vector store file (removes from store, file itself not deleted).
Action
Delete video
Permanently delete a completed or failed video and its stored assets.
Action
Download video content
Download the generated video bytes or a derived preview asset.
Action
Edit image
Creates an edited or extended image given one or more source images and a prompt.
Action
Generate image
Generates an image from a text prompt using gpt-image-1 / DALL-E and returns the image URL or base64 data.
Action
Generate speech
Converts text into spoken audio using a TTS model and the selected voice. Returns audio bytes.
Action
Get assistant
Retrieves an assistant.
Action
Get batch
Retrieves a batch.
Action
Get file
Returns information about a specific file.
Action
Get file content
Returns the contents of the specified file.
Action
Get message
Retrieve a message.
Action
Get model
Retrieves a model instance.
Action
Get run
Retrieves a run.
Action
Get run step
Retrieves a run step.
Action
Get thread
Retrieves a thread.
Action
Get vector store
Retrieves a vector store.
Action
Get vector store file
Retrieves a vector store file.
Action
Get vector store file batch
Retrieves a vector store file batch.
Action
Get vector store file content
Retrieve the parsed contents of a vector store file.
Action
Get video
Fetch the latest metadata for a generated video.
Action
List conversation items
List all items for a conversation with the given ID.
Action
List files
Lists files that have been uploaded to your OpenAI account.
Action
List messages
Returns a list of messages for a given thread.
Action
List models
Lists the models currently available to your account.
Action
List runs
Returns a list of runs belonging to a thread.
Action
List run steps
Returns a list of run steps belonging to a run.
Action
List vector store file batch files
Returns a list of vector store files in a batch.
Action
List vector store files
Returns a list of vector store files.
Action
OpenAI agent message
Runs one AI agent turn on OpenAI and returns the model's reply. The turn is billed to the OpenAI account connected on this step, and the agent can call the account's AI tool automations.
Action
Retrieve response
Retrieves a previously created model response by its Response ID.
Action
Search vector store
Search a vector store for relevant chunks based on a query and filter.
Action
Send model a message
Sends a message to an OpenAI model via the Responses API and emits its response. Returns a Response ID usable as previous_response_id for multi-turn conversations.
Action
Submit tool outputs to run
Submit tool outputs when a run requires action.
Action
Transcribe audio
Transcribes audio into the input language.
Action
Translate audio
Translates audio into English.
Action
Update assistant
Modifies an assistant.
Action
Update message
Modifies a message.
Action
Update run
Modifies a run.
Action
Update thread
Modifies a thread.
Action
Update vector store
Modifies a vector store.
Action
Update vector store file attributes
Update attributes on a vector store file.
Action
Upload file
Upload a file that can be used across various endpoints.
Trigger
New company
Fires when a new company is created. Poll GET /companies ordered by created_at.
Trigger
New conversation
Polls for conversations, most recently updated first. Fires for each new conversation.
Trigger
New lead
Instant trigger: fires when a new lead is created in Intercom (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New note on conversation
Instant trigger: fires when a note is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New or updated contact
Polls for contacts, most recently updated first. Fires for each new or updated contact.
Trigger
New tag on a conversation
Instant trigger: fires when a tag is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New tag on a user
Instant trigger: fires when a tag is added to an Intercom user (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New ticket
Fires when a new ticket is created. Poll GET /tickets/search or /tickets ordered by created_at.
Action
Add company
Create (or upsert) a company in Intercom. POST /companies.
Action
Add note to contact
Adds a note to the specified contact as the specified admin.
Action
Add note to conversation
Adds an internal note to the specified conversation as an admin.
Action
Add tag to contact
Attaches a tag to the specified contact.
Action
Add ticket
Create a support ticket. POST /tickets.
Action
Assign conversation
Assigns the conversation to an admin or team.
Action
Close conversation
Closes the specified conversation.
Action
Create contact
Creates a new contact (role user or lead) in Intercom.
Action
Create message
Creates an admin-initiated email or in-app message to a contact.
Action
Delete company
Delete a company by ID. DELETE /companies/{company_id}.
Action
Delete contact
Deletes a contact by ID.
Action
Find admin by email
Fetches an admin's details. Lists all admins; match by email.
Action
Find contact by email
Searches contacts by email and returns matches.
Action
Find tickets
Search tickets by criteria. POST /tickets/search.
Action
Get company
Retrieve a company by ID. GET /companies/{company_id}.
Action
Get contact
Fetches a contact's details by ID.
Action
Get conversation
Fetches a conversation's details by ID.
Action
Get ticket
Retrieve a ticket by ID. GET /tickets/{ticket_id}.
Action
List companies
List all companies. GET /companies.
Action
List segments
List all segments. GET /segments.
Action
List tags
Lists all tags for the workspace.
Action
Open conversation
Opens (marks open) the specified conversation.
Action
Remove tag from contact
Detaches a tag from the specified contact.
Action
Send conversation reply
Sends a reply to the specified conversation as an admin.
Action
Snooze conversation
Snoozes the specified conversation until the given unix timestamp.
Action
Start conversation
Starts a new conversation with the specified contact.
Action
Track event
Submit a data event for a contact. POST /events.
Action
Update company
Update an existing company. PUT /companies/{company_id}.
Action
Update contact
Updates an existing contact specified by ID.
Action
Update ticket
Update an existing ticket. PUT /tickets/{ticket_id}.

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The other way round: Intercom to OpenAI