--- title: "Connect OnceHub and Zendesk - APIANT.ai" description: "When \"Booking Completed\" fires in OnceHub, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/oncehub-to-zendesk" --- # Connect OnceHub and Zendesk When **Booking Completed** fires in [OnceHub](https://apiant.ai/connections/oncehub), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Create Contact** in OnceHub. Describe the whole flow and it is built, tested on every scenario and kept running. OnceHub **15** triggers OnceHub **17** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want OnceHub and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What OnceHub and Zendesk can do together ### From OnceHub to Zendesk - When **Booking Completed** in OnceHub then **Add Comment to Ticket** in Zendesk - When **Contact Updated** in OnceHub then **Create Ticket** in Zendesk ### From Zendesk to OnceHub - When **New Messaging Conversation** in Zendesk then **Create Contact** in OnceHub - When **New Ticket** in Zendesk then **Update Contact** in OnceHub Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with OnceHub and Zendesk ## Triggers and actions 18 triggers · 35 actions - Trigger **Booking Canceled** Triggers when a OnceHub booking is canceled by the customer or by someone on your team. - Trigger **Booking Cancelled and Rescheduled** Triggers when a customer cancels a OnceHub booking and then reschedules it on a different booking page. - Trigger **Booking Completed** Triggers when a OnceHub booking's end time has passed and the meeting is marked completed. - Trigger **Booking Lifecycle Event** Triggers on any OnceHub booking event — scheduled, rescheduled, reassigned, canceled, completed or no-show — with the event name included so you can branch on it. - Trigger **Booking No-Show** Triggers when a OnceHub booking is marked as a no-show. - Trigger **Booking Rescheduled** Triggers when a OnceHub booking is rescheduled to a new time. - Trigger **Booking Scheduled** Triggers when a new OnceHub booking is scheduled. - Trigger **Contact Captured** Triggers when a new contact is captured in OnceHub. - Trigger **Contact Lifecycle Event** Triggers whenever a OnceHub contact is created or changed, so you catch the whole contact lifecycle in one place. - Trigger **Contact Updated** Triggers when an existing OnceHub contact is updated. - Trigger **Conversation Abandoned** Triggers when a website visitor stops replying to a OnceHub chatbot for more than ten minutes and the conversation is abandoned. - Trigger **Conversation Closed** Triggers when a OnceHub chatbot conversation is closed. - Trigger **Conversation Lifecycle Event** Triggers on any OnceHub conversation event — started, closed or abandoned — with the event name included so you can branch on it. - Trigger **Conversation Started** Triggers when a website visitor sends their first message to a OnceHub chatbot and a conversation starts. - Trigger **Reassigned Booking** Triggers when a OnceHub booking is reassigned to a different host. - Action **Cancel Booking** Cancels a OnceHub booking, optionally with a reason and without emailing the customer. - Action **Create Contact** Creates a new contact in OnceHub. Give at least an email address or a mobile number. - Action **Create One-Time Booking Link** Creates a one-time booking link for a published OnceHub booking calendar, optionally prefilling the booking form and pinning the host or duration. - Action **Delete Contact** Deletes a contact from OnceHub. - Action **Find Contact** Finds a OnceHub contact by email address. - Action **Get Available Time Slots** Returns the open meeting times on a OnceHub booking calendar for the window you choose. - Action **Get Booking Calendar** Returns one OnceHub booking calendar with its host, public link and meeting length. - Action **Get Booking Details** Returns one OnceHub booking with its time, customer details and booking form answers. - Action **Get Contact** Returns one OnceHub contact with its details and custom fields. - Action **Get Contact's Future Meetings** Returns a contact's upcoming OnceHub meetings — the bookings that start after the time you give. - Action **List Booking Calendars** Lists the booking calendars in your OnceHub account. - Action **List Bookings** Lists OnceHub bookings, with optional filters for status, contact, host, calendar and date range. - Action **List Contacts** Lists the contacts in your OnceHub account, with optional email and date filters. - Action **Mark Booking as No-Show** Marks a OnceHub booking as a no-show. - Action **Reassign Booking** Reassigns a OnceHub booking to a different host, optionally naming the video conferencing service to use. - Action **Request Reschedule** Asks the customer to pick a new time for a OnceHub booking, optionally telling them why. - Action **Update Contact** Updates an existing OnceHub contact. Only the fields you fill in are changed; anything left blank keeps its current value. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **OnceHub** Capture, qualify, and engage with inbound leads using ScheduleOnce, ChatOnce, FormOnce and SubmitOnce.](https://apiant.ai/connections/oncehub) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from OnceHub - [ **OnceHub to HeadshotPro** HeadshotPro is an AI Headshot Generator for Professional Headshots.](https://apiant.ai/connect/oncehub-to-headshotpro) - [ **OnceHub to Honeyhive** Observability and evaluation platform for tracing, testing, and monitoring AI agents in production.](https://apiant.ai/connect/oncehub-to-honeyhive) - [ **OnceHub to Powerlink** Cloud-based CRM platform (formerly Powerlink) for managing customer data, sales, and business workflows.](https://apiant.ai/connect/oncehub-to-powerlink) - [ **OnceHub to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/oncehub-to-hubspot) - [ **OnceHub to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/oncehub-to-salesforce) - [ **OnceHub to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/oncehub-to-slack) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## OnceHub and Zendesk, answered ### ### What can start an automation from OnceHub? Any of OnceHub's 15 triggers in the catalog, including Booking Completed, Contact Updated, Booking Lifecycle Event and Booking No-Show. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in OnceHub? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to OnceHub? Yes. When something happens in Zendesk, your agent can act in OnceHub too. This page covers both directions: Zendesk's triggers and OnceHub's actions are listed here as well. ### ### Do I have to build a connector for OnceHub or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use OnceHub and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.