--- title: "Connect Olark to PagerDuty Events API - APIANT.ai" description: "When \"New Chat Transcript\" fires in Olark, your agent runs \"Send Change Event\" in PagerDuty Events API." canonical: "https://apiant.ai/connect/olark-to-pagerduty-events-api" --- # Connect Olark to PagerDuty Events API When **New Chat Transcript** fires in [Olark](https://apiant.ai/connections/olark), your agent runs **Send Change Event** in [PagerDuty Events API](https://apiant.ai/connections/pagerduty-events-api). Describe the whole flow and it is built, tested on every scenario and kept running. Olark **1** trigger PagerDuty Events API **3** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Olark and PagerDuty Events API to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Olark can start in PagerDuty Events API - When **New Chat Transcript** in Olark then **Send Change Event** in PagerDuty Events API - When **New Chat Transcript** in Olark then **Change Alert State** in PagerDuty Events API Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Olark and PagerDuty Events API ## Triggers and actions 1 trigger · 3 actions - Trigger **New Chat Transcript** Triggers when an Olark chat ends, with the full transcript, operators and visitor details. To set it up, copy this trigger's webhook URL and paste it into Olark under Settings > Integrations > Webhooks, then save. - Action **Change Alert State** Acknowledge or resolve an existing PagerDuty alert via the Events API v2, using its dedup key. - Action **Send Change Event** Record a non-alerting change event (deploy, config change) in PagerDuty via the Events API v2. - Action **Trigger Alert** Trigger a new PagerDuty alert via the Events API v2. ## Each app on its own - [ **Olark** Olark makes it easy to add live chat to your website, provide instantaneous support to your users, and...](https://apiant.ai/connections/olark) - [ **PagerDuty Events API** PagerDuty Events API v2 — send alert events (trigger/acknowledge/resolve) and change events using a service...](https://apiant.ai/connections/pagerduty-events-api) Reviews ## What our customers say ## More from Olark - [ **Olark to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/olark-to-hubspot) - [ **Olark to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/olark-to-salesforce) - [ **Olark to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/olark-to-slack) - [ **Olark to Google Sheets** Google Sheets](https://apiant.ai/connect/olark-to-google-sheets) - [ **Olark to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/olark-to-gmail) - [ **Olark to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/olark-to-google-calendar) ## More into PagerDuty Events API - [ **Hex to PagerDuty Events API** Hex is a data science and analytics platform for building collaborative data projects and notebooks](https://apiant.ai/connect/hex-to-pagerduty-events-api) - [ **HubSpot to PagerDuty Events API** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-pagerduty-events-api) - [ **Salesforce to PagerDuty Events API** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-pagerduty-events-api) - [ **Slack to PagerDuty Events API** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-pagerduty-events-api) - [ **Google Sheets to PagerDuty Events API** Google Sheets](https://apiant.ai/connect/google-sheets-to-pagerduty-events-api) - [ **Gmail to PagerDuty Events API** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-pagerduty-events-api) Questions ## Olark and PagerDuty Events API, answered ### ### What can start an automation from Olark? Any of Olark's 1 trigger in the catalog, including New Chat Transcript. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in PagerDuty Events API when something happens in Olark? Any of PagerDuty Events API's 3 actions, including Send Change Event, Change Alert State and Trigger Alert. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from PagerDuty Events API to Olark? PagerDuty Events API has no triggers in the catalog today, so automations start in Olark. If you need the other direction, ask: your agent reads PagerDuty Events API's API documentation and adds it. ### ### Do I have to build a connector for Olark or PagerDuty Events API? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Olark and PagerDuty Events API without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in PagerDuty Events API once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.