Connect NUACOM and Trail

Both apps 33NUACOM 21Trail 12

• Trigger
  New Call

  Triggers when a new call appears in your NUACOM call history, incoming or outgoing, answered or missed.

• Trigger
  New Incoming Call

  Triggers when a new incoming call arrives in NUACOM, answered or missed.

• Trigger
  New Incoming Missed Call

  Triggers when a new incoming call is missed in NUACOM.

• Trigger
  New Outgoing Answered Call

  Triggers when a new outgoing call is answered in NUACOM.

• Trigger
  New Outgoing Call

  Triggers when a new outgoing call is made in NUACOM, answered or unanswered.

• Action
  Add blocked number

  Adds a phone number to the account's blocked numbers list, blocking inbound and/or outbound calls with it.

• Action
  Add call note

  Adds a text note to a call in NUACOM.

• Action
  Add call tag

  Attaches an existing tag from your call tag catalogue to a call.

• Action
  Add campaign number

  Adds a phone number (or a contact's number) to an auto-dialer campaign so it will be dialed.

• Action
  Create Contact

  Creates a contact in the NUACOM phonebook with a name, phone number, email and comments.

• Action
  Delete Contact

  Deletes a contact from the NUACOM phonebook.

• Action
  Find calls

  Finds recent calls to or from a phone number in the NUACOM call log.

• Action
  Find Contact

  Finds the first contact in the NUACOM phonebook matching a name, phone number or email.

• Action
  Get call

  Returns the call log details of a single NUACOM call by its call ID.

• Action
  Get Contact

  Returns one contact from the NUACOM phonebook by its id.

• Action
  List campaigns

  Returns the account's autodialer campaigns, optionally filtered by status.

• Action
  List SMS messages

  Returns the SMS messages sent and received on the account, optionally filtered by text or phone number.

• Action
  List users

  Returns every user on the NUACOM account, including memberships awaiting activation.

• Action
  Request callback

  Requests a callback: rings an extension or queue and, once answered, dials the destination phone number and connects the two.

• Action
  Send SMS

  Sends an SMS message from a NUACOM sender name or number to one recipient.

• Action
  Update Contact

  Updates a contact in the NUACOM phonebook; only the fields you fill in are sent.

• Trigger
  Task Completed

  Triggers when a task from the chosen Trail task templates is completed at any site.

• Action
  Create Task

  Creates a task at a Trail site from an automated task template, with an optional due window and description.

• Action
  Find Tasks

  Returns the Trail tasks due in a date range for the chosen task templates, with their status and completion details.

• Action
  Get Scores

  Returns Trail task-completion scores for each day, week or month in a date range, optionally filtered by site, area, tag or template.

• Action
  Get Task

  Returns one Trail task by its ID, including its checklist, comments and tags.

• Action
  Get Task Checklists

  Returns the checklist items and their completion status for the given Trail tasks.

• Action
  Get Task Comments

  Returns the comments left on the given Trail tasks.

• Action
  Get Task Record Logs

  Returns the record logs (recorded readings and values) for the given Trail tasks.

• Action
  List Areas

  Returns all areas (groups of sites) in your Trail account.

• Action
  List Sites

  Returns all sites (locations) in your Trail account.

• Action
  List Tags

  Returns all tags in your Trail account.

• Action
  List Task Templates

  Returns all task templates in your Trail account.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.