Connect NUACOM and ProcessPlan

Both apps 38NUACOM 21ProcessPlan 17

• Trigger
  New Call

  Triggers when a new call appears in your NUACOM call history, incoming or outgoing, answered or missed.

• Trigger
  New Incoming Call

  Triggers when a new incoming call arrives in NUACOM, answered or missed.

• Trigger
  New Incoming Missed Call

  Triggers when a new incoming call is missed in NUACOM.

• Trigger
  New Outgoing Answered Call

  Triggers when a new outgoing call is answered in NUACOM.

• Trigger
  New Outgoing Call

  Triggers when a new outgoing call is made in NUACOM, answered or unanswered.

• Action
  Add blocked number

  Adds a phone number to the account's blocked numbers list, blocking inbound and/or outbound calls with it.

• Action
  Add call note

  Adds a text note to a call in NUACOM.

• Action
  Add call tag

  Attaches an existing tag from your call tag catalogue to a call.

• Action
  Add campaign number

  Adds a phone number (or a contact's number) to an auto-dialer campaign so it will be dialed.

• Action
  Create Contact

  Creates a contact in the NUACOM phonebook with a name, phone number, email and comments.

• Action
  Delete Contact

  Deletes a contact from the NUACOM phonebook.

• Action
  Find calls

  Finds recent calls to or from a phone number in the NUACOM call log.

• Action
  Find Contact

  Finds the first contact in the NUACOM phonebook matching a name, phone number or email.

• Action
  Get call

  Returns the call log details of a single NUACOM call by its call ID.

• Action
  Get Contact

  Returns one contact from the NUACOM phonebook by its id.

• Action
  List campaigns

  Returns the account's autodialer campaigns, optionally filtered by status.

• Action
  List SMS messages

  Returns the SMS messages sent and received on the account, optionally filtered by text or phone number.

• Action
  List users

  Returns every user on the NUACOM account, including memberships awaiting activation.

• Action
  Request callback

  Requests a callback: rings an extension or queue and, once answered, dials the destination phone number and connects the two.

• Action
  Send SMS

  Sends an SMS message from a NUACOM sender name or number to one recipient.

• Action
  Update Contact

  Updates a contact in the NUACOM phonebook; only the fields you fill in are sent.

• Trigger
  Field Updated

  Triggers when a field value on a running process is changed.

• Trigger
  Process Instance Completed

  Triggers when a process is completed.

• Trigger
  Process Instance Started

  Triggers when a new process is started.

• Trigger
  Task Assigned

  Triggers when a task is assigned to someone.

• Trigger
  Task Canceled

  Triggers when a task is canceled.

• Trigger
  Task Completed

  Triggers when a task is completed.

• Trigger
  Task Due Date Changed

  Triggers when a pending task's due date is set or changed.

• Trigger
  Task Notes Updated

  Triggers when the notes on a pending task are updated.

• Trigger
  Task Past Due

  Triggers when a pending task becomes past due.

• Trigger
  Task Start Date Changed

  Triggers when a pending task's start date is set or changed.

• Action
  Cancel a Process

  Cancels a running process.

• Action
  Cancel a Process Task

  Cancels a pending task in a running process.

• Action
  Complete a Task

  Completes a pending task by submitting one of its responses.

• Action
  Find a Process Instance

  Finds process instances whose properties match a filter, such as the instance description.

• Action
  Start a New Process

  Starts a new process from a process template and fills in its starting fields.

• Action
  Start a Process Task

  Starts a task in a running process out of its normal order. Use with caution.

• Action
  Update Process Fields

  Saves new values into one or more fields of a running process.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.