Connect Nextiva and OpsGenie

Both apps 33Nextiva 17OpsGenie 16

• Trigger
  New Missed Call

  Triggers when a call is missed in Nextiva.

• Trigger
  New Received Call

  Triggers when an incoming call is received in Nextiva.

• Trigger
  New Voicemail

  Triggers when a new voicemail is received in Nextiva.

• Trigger
  New Workitem

  Triggers when a new workitem (call, text or email) is created in Nextiva.

• Action
  Get Conversation

  Returns a Nextiva conversation together with its workitems.

• Action
  Get Unread Counts

  Returns the number of unread conversations, mentions, calls and voicemails.

• Action
  Get Workitem

  Returns one Nextiva workitem (a call, text or email) by its ID.

• Action
  Hang Up Call

  Ends an active Nextiva call.

• Action
  Hold Call

  Puts an active Nextiva call on hold.

• Action
  List Conversations

  Returns conversations in the Nextiva account.

• Action
  List Workitems

  Returns workitems (calls, texts, emails) in the Nextiva account.

• Action
  Mute Call

  Mutes an active Nextiva call.

• Action
  Send Email Response

  Sends an email reply on a Nextiva email workitem.

• Action
  Send SMS

  Sends an outbound SMS message from Nextiva.

• Action
  Transfer Workitem to Agent

  Transfers a Nextiva workitem to another agent.

• Action
  Transfer Workitem to Inbox

  Transfers a Nextiva workitem to an inbox (queue).

• Action
  Unmute Call

  Unmutes a muted Nextiva call.

• Trigger
  New alert

  Triggers when a new alert is created in OpsGenie, optionally limited to alerts matching a search query.

• Action
  Acknowledge alert

  Acknowledges an OpsGenie alert, optionally adding a note. The request is processed asynchronously and returns a request id.

• Action
  Add incident

  Creates a new incident on an OpsGenie service.

• Action
  Add note to alert

  Adds a note to an existing OpsGenie alert. The note is processed asynchronously; the returned request id can be used to check its status.

• Action
  Assign alert

  Assigns an OpsGenie alert to a user as its owner.

• Action
  Close alert

  Closes an OpsGenie alert identified by its id, tiny id or alias. Closing is processed asynchronously and returns a request id.

• Action
  Close incident

  Closes an OpsGenie incident, optionally adding a note.

• Action
  Create Alert

  Creates a new alert in OpsGenie with a message, optional priority, responders, tags and custom details.

• Action
  Delete alert

  Deletes an OpsGenie alert by its id, tiny id or alias. The deletion is processed asynchronously and returns a request id.

• Action
  Get alert

  Returns a single OpsGenie alert, looked up by its id, tiny id or alias.

• Action
  Get incident

  Returns an OpsGenie incident by its id or tiny id, including its message, status, priority, responders, tags and custom properties.

• Action
  List alerts

  Returns alerts in your OpsGenie account, optionally filtered by a search query or a saved search, and sorted by the field you choose.

• Action
  List incidents

  Returns incidents matching a search query, sorted as requested.

• Action
  List schedules

  Returns all on-call schedules in the OpsGenie account, optionally with their rotations.

• Action
  List teams

  Returns all teams in the OpsGenie account, with each team's id, name and description.

• Action
  List users

  Returns the users in your Opsgenie account, optionally filtered by a search query and sorted.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.