--- title: "Connect Newsflash and Zendesk Messaging - APIANT.ai" description: "When \"New corroborated event\" fires in Newsflash, your agent runs \"Send Message\" in Zendesk Messaging." canonical: "https://apiant.ai/connect/newsflash-to-zendesk-messaging" --- # Connect Newsflash and Zendesk Messaging When **New corroborated event** fires in [Newsflash](https://apiant.ai/connections/newsflash), your agent runs **Send Message** in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), or **New Conversation Message** in Zendesk Messaging to **Find Events** in Newsflash. Describe the whole flow and it is built, tested on every scenario and kept running. Newsflash **2** triggers Newsflash **6** actions Zendesk Messaging **1** trigger Zendesk Messaging **3** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Newsflash and Zendesk Messaging to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Newsflash and Zendesk Messaging can do together ### From Newsflash to Zendesk Messaging - When **New corroborated event** in Newsflash then **Send Message** in Zendesk Messaging - When **New event** in Newsflash then **Get Conversation Messages** in Zendesk Messaging ### From Zendesk Messaging to Newsflash - When **New Conversation Message** in Zendesk Messaging then **Find Events** in Newsflash - When **New Conversation Message** in Zendesk Messaging then **Get Event** in Newsflash Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Newsflash and Zendesk Messaging ## Triggers and actions 3 triggers · 9 actions - Trigger **New corroborated event** Fires each time an already-seen event gains another corroborating outlet, raising its corroboration/confidence score. Mirrors the event.corroborated message from the vendor's SSE stream. - Trigger **New event** Fires when a new deduped news event first appears in the corpus. Mirrors the event.new message from the vendor's SSE stream. - Action **Find Articles** Search raw per-outlet articles (same filter params as Find Events: q, semantic, source, category, from, to, min_sources, limit). - Action **Find Events** Search deduped news events by keyword, semantic query, source, category, time window, and min corroboration. - Action **Get Account Info** Get the connected account's email, tier, daily request limit, and usage so far today. - Action **Get Corpus Stats** Get corpus size/freshness stats for the news event graph. - Action **Get Event** Get one news event by id plus every corroborating article. - Action **List Sources** List every tracked news source: slug, name, category, lang, country, live article_count. - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. ## Each app on its own - [ **Newsflash** Deduplicated news events from 260+ sources with corroboration/confidence scores for AI agents](https://apiant.ai/connections/newsflash) - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) Reviews ## What our customers say ## More from Newsflash - [ **Newsflash to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/newsflash-to-salesforce) - [ **Newsflash to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/newsflash-to-slack) - [ **Newsflash to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/newsflash-to-stripe) - [ **Newsflash to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/newsflash-to-shopify) - [ **Newsflash to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/newsflash-to-pipedrive) - [ **Newsflash to Notion** A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.](https://apiant.ai/connect/newsflash-to-notion) ## More into Zendesk Messaging - [ **HubSpot to Zendesk Messaging** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk-messaging) - [ **Salesforce to Zendesk Messaging** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk-messaging) - [ **Slack to Zendesk Messaging** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk-messaging) - [ **Google Sheets to Zendesk Messaging** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk-messaging) - [ **Gmail to Zendesk Messaging** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk-messaging) - [ **Google Calendar to Zendesk Messaging** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk-messaging) Questions ## Newsflash and Zendesk Messaging, answered ### ### What can start an automation from Newsflash? Any of Newsflash's 2 triggers in the catalog, including New corroborated event and New event. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk Messaging when something happens in Newsflash? Any of Zendesk Messaging's 3 actions, including Send Message, Find Conversation and Get Conversation Messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk Messaging to Newsflash? Yes. When something happens in Zendesk Messaging, your agent can act in Newsflash too. This page covers both directions: Zendesk Messaging's triggers and Newsflash's actions are listed here as well. ### ### Do I have to build a connector for Newsflash or Zendesk Messaging? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Newsflash and Zendesk Messaging without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.