--- title: "Connect MySQL and Intercom - APIANT.ai" description: "When \"New or Updated Row\" fires in MySQL, your agent runs \"Create contact\" in Intercom, or \"New conversation\" in Intercom to \"Add Row\" in MySQL." canonical: "https://apiant.ai/connect/mysql-to-intercom" --- # Connect MySQL and Intercom When **New or Updated Row** fires in [MySQL](https://apiant.ai/connections/mysql), your agent runs **Create contact** in [Intercom](https://apiant.ai/connections/intercom), or **New conversation** in Intercom to **Add Row** in MySQL. Describe the whole flow and it is built, tested on every scenario and kept running. MySQL **4** triggers MySQL **6** actions Intercom **4** triggers Intercom **30** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want MySQL and Intercom to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Intercom holds the conversations, contacts and tickets; MySQL holds the account records your product writes. Joining them lets support see plan details and account history on the conversation, and lets your database push new signups and billing changes into Intercom as contacts, tags or messages. The agent builds the flow, tests every scenario and keeps it running. Example flows ## What MySQL and Intercom can do together ### From MySQL to Intercom - When **New or Updated Row** in MySQL then **Create contact** in Intercom - When **New Row** in MySQL then **Create message** in Intercom ### From Intercom to MySQL - When **New conversation** in Intercom then **Add Row** in MySQL - When **New or updated contact** in Intercom then **Find Row via Custom Query** in MySQL Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with MySQL and Intercom ## Triggers and actions 8 triggers ยท 36 actions - Trigger **New or Updated Row** Triggers when a new row is added or modified. - Trigger **New or Updated Row (Custom Query)** Fires for each new or changed row returned by a SELECT statement you write against the connected MySQL database. - Trigger **New Row** Triggers when you add a new row. - Trigger **New Table** Fires when a new table appears in the connected MySQL database. - Action **Add Row** Adds a new row. - Action **Delete Row** Delete the rows in a table whose chosen column equals a value. - Action **Find Row** Finds a row in a table via a lookup column. - Action **Find Rows via Custom Query** Run an author-written SELECT against the connected MySQL database and return every row it produced. Mirrors PostgreSQL 715ae2ac, SQL Server 8e0bbb5d and Oracle 2c308e4d; MySQL placeholder style is ?. - Action **Find Row via Custom Query** Runs a SELECT statement you write against the connected MySQL database and returns the first row it matches. - Action **Update Row** Updates an existing row. - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add company** Create (or upsert) a company in Intercom. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Add ticket** Create a support ticket. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create contact** Creates a new contact (role user or lead) in Intercom. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. - Action **Update company** Update an existing company. - Action **Update contact** Updates an existing contact specified by ID. - Action **Update ticket** Update an existing ticket. ## Each app on its own - [ **MySQL** Connect directly to a MySQL database and run SQL statements from your automations.](https://apiant.ai/connections/mysql) - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) Reviews ## What our customers say ## More from MySQL - [ **MySQL to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/mysql-to-salesforce) - [ **MySQL to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mysql-to-mailchimp) - [ **MySQL to QuickBooks Online** QuickBooks Online accounting โ€” manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/mysql-to-quickbooks-online) - [ **MySQL to ActiveCampaign** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/mysql-to-activecampaign) - [ **MySQL to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/mysql-to-trello) - [ **MySQL to SendGrid** SendGrid by Twilio โ€” email delivery and marketing platform.](https://apiant.ai/connect/mysql-to-sendgrid) ## More into Intercom - [ **Google Sheets to Intercom** Google Sheets](https://apiant.ai/connect/google-sheets-to-intercom) - [ **Google Calendar to Intercom** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-intercom) - [ **Mailchimp to Intercom** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-intercom) - [ **Typeform to Intercom** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/typeform-to-intercom) - [ **Freshworks CRM to Intercom** Freshworks CRM (Freshsales Suite) โ€” manage contacts, sales accounts, deals, notes, tasks, and appointments.](https://apiant.ai/connect/freshworks-crm-to-intercom) - [ **Capsule CRM to Intercom** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-intercom) Questions ## MySQL and Intercom, answered ### ### Can support see database details without leaving the conversation? Yes. On a new conversation in Intercom, the agent can run a SELECT against MySQL with Find Row via Custom Query and post what comes back as an internal note on that conversation. If no row matches, nothing is posted. ### ### Does the connection work in both directions? It does. Intercom triggers like New ticket or New or updated contact can add or update rows in MySQL, and MySQL triggers like New Row or New or Updated Row (Custom Query) can create contacts, tag them or send messages in Intercom. ### ### What can start an automation from MySQL? Any of MySQL's 4 triggers in the catalog, including New or Updated Row, New or Updated Row (Custom Query), New Row and New Table. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Intercom when something happens in MySQL? Any of Intercom's 30 actions, including Create contact, Create message, Send conversation reply and Update company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Intercom to MySQL? Yes. When something happens in Intercom, your agent can act in MySQL too. This page covers both directions: Intercom's triggers and MySQL's actions are listed here as well. ### ### Do I have to build a connector for MySQL or Intercom? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use MySQL and Intercom without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.