--- title: "Connect My Music Staff and Request Tracker (RT) - APIANT.ai" description: "When \"New Email\" fires in My Music Staff, your agent runs \"Create Ticket\" in Request Tracker (RT)." canonical: "https://apiant.ai/connect/my-music-staff-to-request-tracker-rt" --- # Connect My Music Staff and Request Tracker (RT) When **New Email** fires in [My Music Staff](https://apiant.ai/connections/my-music-staff), your agent runs **Create Ticket** in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), or **Ticket Created** in Request Tracker (RT) to **Find Attendance Records** in My Music Staff. Describe the whole flow and it is built, tested on every scenario and kept running. My Music Staff **8** triggers My Music Staff **13** actions Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want My Music Staff and Request Tracker (RT) to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What My Music Staff and Request Tracker (RT) can do together ### From My Music Staff to Request Tracker (RT) - When **New Email** in My Music Staff then **Create Ticket** in Request Tracker (RT) - When **New Invoice** in My Music Staff then **Update ticket** in Request Tracker (RT) ### From Request Tracker (RT) to My Music Staff - When **Ticket Created** in Request Tracker (RT) then **Find Attendance Records** in My Music Staff - When **Ticket Status Changed** in Request Tracker (RT) then **Add Calendar Event** in My Music Staff Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with My Music Staff and Request Tracker (RT) ## Triggers and actions 11 triggers · 32 actions - Trigger **Attendance Taken** Triggers when attendance is taken or edited for a calendar event. - Trigger **New Email** Triggers when a new email message is created. - Trigger **New Invoice** Triggers when a new invoice is created (manually or by auto-invoicing). - Trigger **New SMS** Triggers when a new SMS message is created. - Trigger **New Student** Triggers when a new student is added to your My Music Staff account. - Trigger **Payment Added** Triggers when a payment is recorded in a Family Account. - Trigger **Student Added to Event** Triggers when a student is added to an event on the calendar. - Trigger **Student Updated** Triggers when a student's profile information is updated. - Action **Add Calendar Event** /calendar/event (body CalendarEventInputItem) — creates a calendar event with its student attendees, which creates Attendance records for each student. - Action **Add Payment** Records a payment in the Family Account - Action **Add Student** Adds a new student to your My Music Staff account. - Action **Find All Parents** Finds all parents based on Family ID or on search text. - Action **Find Attendance Records** Searches attendance records by date range, student, teacher, event, or status. Returns matching records with a total count. - Action **Find Event** Finds an event based on Event ID. - Action **Find Parent** Finds first Parent based on Family ID or on search text. - Action **Find Student** Finds students based on Student ID or on search text. - Action **List Lesson Notes** Returns a student's past lessons, newest first, with the attendance status and the lesson notes written for the student, the parent and the teacher. - Action **List Student Repertoire** Returns the pieces assigned to a student with each piece's progress status (Recommended, Requested, In Progress or Completed) and the dates it was started and completed. - Action **Search Repertoire** Searches your studio's repertoire library by title or composer, instrument and genre, and returns the matching pieces. - Action **Search Students** Searches your students by name, email, family or status and returns the matching students with their family details. - Action **Update Student** Updates a student's details, such as, status (Active, Trial, Lead, Waiting, Inactive), name, email, phone, birthday, etc. - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. ## Each app on its own - [ **My Music Staff** My Music Staff is a tool for private music teachers and schools, managing scheduling, payments, attendance...](https://apiant.ai/connections/my-music-staff) - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) Reviews ## What our customers say ## More from My Music Staff - [ **My Music Staff to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/my-music-staff-to-salesforce) - [ **My Music Staff to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/my-music-staff-to-elevenlabs) - [ **My Music Staff to Pixabay** Pixabay is a free image and video library. Search over 4 million royalty-free photos, illustrations, vector...](https://apiant.ai/connect/my-music-staff-to-pixabay) - [ **My Music Staff to Steady** Steady is a subscription platform for blogs, journalism, podcasts and other content creators.](https://apiant.ai/connect/my-music-staff-to-steady) - [ **My Music Staff to Who Hosts This** Discover the hosting provider for any web site](https://apiant.ai/connect/my-music-staff-to-who-hosts-this) - [ **My Music Staff to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/my-music-staff-to-slack) ## More into Request Tracker (RT) - [ **HubSpot to Request Tracker (RT)** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-request-tracker-rt) - [ **Google Sheets to Request Tracker (RT)** Google Sheets](https://apiant.ai/connect/google-sheets-to-request-tracker-rt) - [ **Gmail to Request Tracker (RT)** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-request-tracker-rt) - [ **Google Calendar to Request Tracker (RT)** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-request-tracker-rt) - [ **Google Drive to Request Tracker (RT)** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-request-tracker-rt) - [ **Mailchimp to Request Tracker (RT)** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-request-tracker-rt) Questions ## My Music Staff and Request Tracker (RT), answered ### ### What can start an automation from My Music Staff? Any of My Music Staff's 8 triggers in the catalog, including New Email, New Invoice, New SMS and New Student. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Request Tracker (RT) when something happens in My Music Staff? Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Request Tracker (RT) to My Music Staff? Yes. When something happens in Request Tracker (RT), your agent can act in My Music Staff too. This page covers both directions: Request Tracker (RT)'s triggers and My Music Staff's actions are listed here as well. ### ### Do I have to build a connector for My Music Staff or Request Tracker (RT)? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use My Music Staff and Request Tracker (RT) without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.