# Connect Mural and Request Tracker (RT) When **New Mural** fires in [Mural](https://apiant.ai/connections/mural), your agent runs **Create Ticket** in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), or **Ticket Created** in Request Tracker (RT) to **Add comment** in Mural. Describe the whole flow and it is built, tested on every scenario and kept running. Mural **2** triggers Mural **28** actions Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Mural and Request Tracker (RT) to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Mural and Request Tracker (RT) can do together ### From Mural to Request Tracker (RT) - When **New Mural** in Mural then **Create Ticket** in Request Tracker (RT) - When **New Room** in Mural then **Update ticket** in Request Tracker (RT) ### From Request Tracker (RT) to Mural - When **Ticket Created** in Request Tracker (RT) then **Add comment** in Mural - When **Ticket Status Changed** in Request Tracker (RT) then **Add area** in Mural Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Mural and Request Tracker (RT) ## Triggers and actions 5 triggers · 47 actions - Trigger **New Mural** Triggers when a new mural is created in the selected workspace. - Trigger **New Room** Triggers when a new room is created in a Mural workspace. - Action **Add area** Creates an area widget on a mural, with optional title, size, position, layout and style. - Action **Add comment** Adds a comment to a mural at a given position, optionally attached to a widget. - Action **Add folder** Creates a new folder in a Mural room, optionally nested inside an existing folder. - Action **Add room** Creates a room in a Mural workspace you have write access to. - Action **Add shape** Creates a shape widget (such as a rectangle or ellipse) on a mural. - Action **Add tag** Creates a tag in a mural, optionally applying it to widgets. Tag text is limited to 25 characters. - Action **Add text box** Creates a text box widget on a mural. - Action **Create Mural** Creates a new mural in a room you own, with an optional title, folder, size and background color. - Action **Create Sticky** Creates a sticky note on a mural, with optional text, position, size, shape, style and tags. - Action **Delete mural** Deletes a mural that the connected user owns. - Action **Delete room** Deletes a room that you own in Mural. - Action **Delete widget** Deletes a widget (sticky note, shape, text box, etc.) and its content from a mural. - Action **Duplicate mural** Creates a copy of an existing mural in the room (and optional folder) you choose, with a new title. - Action **Find murals by title** Searches a workspace for murals whose titles match the text you provide and returns the matching murals. - Action **Get current user** Returns the profile of the Mural user the connected account belongs to. - Action **Get mural** Returns the details of a single mural you have access to. - Action **Get room** Returns the details of a single Mural room, such as its name, type and workspace. - Action **Get workspace** Returns the details of a Mural workspace you have read access to. - Action **Invite users to mural** Invites people to a mural by email address or username. Invitees are notified by email; people invited by username are added to the mural immediately. - Action **List folders** Returns the folders in a Mural room that you have access to. - Action **List murals** Returns the murals you own or are a member of in a workspace, optionally filtered by status. - Action **List rooms** Returns the rooms in a Mural workspace that you have access to. - Action **List tags** Returns the tags defined in a mural. - Action **List widgets** Returns the widgets (sticky notes, shapes, text boxes, areas and more) on a mural, optionally filtered by widget type or parent widget. Drawings are not included. - Action **List workspaces** Returns all workspaces the connected Mural user is a member of. - Action **Update mural** Updates a mural's title, status, size, colors, folder and permission settings. Leave a field blank to keep its current value. - Action **Update room** Updates the name, description, visibility or favorite status of a Mural room. - Action **Update sticky note** Updates the text, position, size, style or other properties of an existing sticky note on a mural. - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. ## Each app on its own - [ **Mural** Mural is a digital workspace for visual collaboration.](https://apiant.ai/connections/mural) - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) Reviews ## What our customers say ## More from Mural - [ **Mural to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/mural-to-salesforce) - [ **Mural to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/mural-to-slack) - [ **Mural to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/mural-to-stripe) - [ **Mural to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/mural-to-shopify) - [ **Mural to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/mural-to-quickbooks-online) - [ **Mural to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/mural-to-pipedrive) ## More into Request Tracker (RT) - [ **HubSpot to Request Tracker (RT)** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-request-tracker-rt) - [ **Google Sheets to Request Tracker (RT)** Google Sheets](https://apiant.ai/connect/google-sheets-to-request-tracker-rt) - [ **Gmail to Request Tracker (RT)** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-request-tracker-rt) - [ **Google Calendar to Request Tracker (RT)** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-request-tracker-rt) - [ **Google Drive to Request Tracker (RT)** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-request-tracker-rt) - [ **Mailchimp to Request Tracker (RT)** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-request-tracker-rt) Questions ## Mural and Request Tracker (RT), answered ### ### What can start an automation from Mural? Any of Mural's 2 triggers in the catalog, including New Mural and New Room. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Request Tracker (RT) when something happens in Mural? Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Request Tracker (RT) to Mural? Yes. When something happens in Request Tracker (RT), your agent can act in Mural too. This page covers both directions: Request Tracker (RT)'s triggers and Mural's actions are listed here as well. ### ### Do I have to build a connector for Mural or Request Tracker (RT)? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.