Integration
Connect Mojo Helpdesk to When I Work
When New Ticket fires in Mojo Helpdesk, your agent runs Create User in When I Work. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Mojo Helpdesk and When I Work to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Mojo Helpdesk can start in When I Work
When New Ticket in Mojo Helpdesk
then Create User in When I Work
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Mojo Helpdesk and When I Work
Triggers and actions 4 triggers · 45 actions
- New Ticket
Triggers when a new ticket is created in Mojo Helpdesk.
- New Ticket With Due On
Triggers when a new Mojo Helpdesk ticket that has a due date is created.
- New Ticket With Scheduled On
Triggers when a new Mojo Helpdesk ticket that has a scheduled date is created.
- New User
Triggers when a new user is created in Mojo Helpdesk.
- Add asset
Creates a new asset in Mojo Helpdesk Asset Management and returns the created asset.
- Add Comment to Ticket
Adds a public comment to a Mojo Helpdesk ticket.
- Add Staff Note to Ticket
Adds an internal staff-only note to a Mojo Helpdesk ticket.
- Add Tag to Ticket
Adds a tag to a Mojo Helpdesk ticket, creating the tag if it does not exist.
- Add task to ticket
Creates a task on a ticket, with optional notes, due date, assignee and completion status.
- Create Ticket
Creates a new ticket in Mojo Helpdesk and returns it.
- Create User
Creates a new user in Mojo Helpdesk.
- Delete ticket
Permanently deletes a ticket, including its comments and attachments.
- Delete user
Permanently deletes a user from Mojo Helpdesk. This cannot be undone.
- Find assets by criteria
Returns the assets that match a search query, such as a name, tag, serial number, location or assigned user.
- Find User by Email
Finds a Mojo Helpdesk user by email address.
- Get asset
Returns the details of a single asset, including its status, location, assigned users and attached files.
- Get Ticket
Returns one Mojo Helpdesk ticket by its ID, including title, description, status, priority and assignee.
- Get User
Returns one Mojo Helpdesk user by ID.
- List comments
Returns the comments on a Mojo Helpdesk ticket, including staff notes.
- List ticket queues
Returns the ticket queues in your Mojo Helpdesk account, with each queue's id, name and email settings.
- List tickets
Returns the tickets in your Mojo Helpdesk, sorted by the field and order you choose.
- List users
Returns the users (end users and agents) in your Mojo Helpdesk account.
- Remove tag from ticket
Removes a tag from a ticket, identified by the tag's ID or label, and returns the ticket's remaining tags.
- Search Tickets
Finds Mojo Helpdesk tickets matching a search query (same syntax as the web app's advanced search).
- Update asset
Updates an existing asset in Mojo Helpdesk, changing only the fields you supply.
- Update Ticket
Updates an existing Mojo Helpdesk ticket; only the fields you supply change.
- Update User
Updates a Mojo Helpdesk user's details; only the fields you supply change (email cannot be changed here).
- Add location
Creates a new schedule (location) in the When I Work account and returns the created schedule.
- Add position
Creates a position, such as Dishwasher or Server, in the When I Work account.
- Add time entry
Creates a time entry on a user's timesheet in When I Work and returns the new entry.
- Add time off request
Creates a time off request for a user, covering a start and end time, with an optional time off type and paid hours.
- Clock in
Clocks a user in, starting a time entry for them. Returns the time entry, the user and the punches recorded on it.
- Clock out
Clocks a When I Work user out and returns the time entry the clock-out belongs to.
- Create User
Creates a new user in the When I Work account and returns the created user, optionally sending them an invitation.
- Delete shift
Deletes a shift by its ID, optionally notifying the assigned user and removing later shifts in a repeating series. This cannot be undone.
- Delete user
Deletes a user from the When I Work account, optionally deleting their future shifts as well. When I Work allows this to be reversed.
- Get account
Returns the When I Work account for the connected login, including its company name, plan status, enabled features and settings. For a parent account, also returns its child accounts.
- Get shift
Returns a single shift by its ID, including its breaks and any repeating series it belongs to. An error occurs if the shift is not found.
- Get user
Returns a single When I Work user by ID, including their contact details, role, positions, schedules and pay information.
- List locations
Returns all the schedules (locations) in the When I Work account, optionally only those not yet confirmed.
- List positions
Returns all the positions in the When I Work account, optionally including deleted ones.
- List shifts
Returns the shifts in a date range, optionally narrowed to a user or schedule, and optionally including open, unpublished or repeating shifts.
- List sites
Returns all the sites in the When I Work account, optionally including deleted sites.
- List time entries
Returns the time entries (timesheet records) in a date range, optionally limited to specific users, entries still clocked in, or entries updated since a given time.
- List time off requests
Returns the time off requests that fall within a date range, optionally narrowed by user, schedule, status or type.
- List users
Returns the users in the When I Work account, optionally narrowed by schedule or by a search on name or email, and optionally including pending or deleted users.
- Publish shifts
Publishes a group of shifts so they become visible on the schedule, and returns the shifts that were published. It does not notify the assigned users.
- Update shift
Updates an existing shift on the schedule, such as its times, assigned user, position, breaks or notes, and returns the updated shift.
- Update user
Updates an existing user's contact details, role, positions, schedules, pay and access settings, and can reactivate a deleted user. Returns the updated user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Mojo Helpdesk and When I Work, answered
What can start an automation from Mojo Helpdesk?
Any of Mojo Helpdesk's 4 triggers in the catalog, including New Ticket, New Ticket With Due On, New Ticket With Scheduled On and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in When I Work when something happens in Mojo Helpdesk?
Any of When I Work's 22 actions, including Create User, Update shift, Update user and Add location. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from When I Work to Mojo Helpdesk?
When I Work has no triggers in the catalog today, so automations start in Mojo Helpdesk. If you need the other direction, ask: your agent reads When I Work's API documentation and adds it.
Do I have to build a connector for Mojo Helpdesk or When I Work?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Mojo Helpdesk and When I Work without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.