Connect Mojo Helpdesk and rasa.io

Both apps 42Mojo Helpdesk 27rasa.io 15

• Trigger
  New Ticket

  Triggers when a new ticket is created in Mojo Helpdesk.

• Trigger
  New Ticket With Due On

  Triggers when a new Mojo Helpdesk ticket that has a due date is created.

• Trigger
  New Ticket With Scheduled On

  Triggers when a new Mojo Helpdesk ticket that has a scheduled date is created.

• Trigger
  New User

  Triggers when a new user is created in Mojo Helpdesk.

• Action
  Add asset

  Creates a new asset in Mojo Helpdesk Asset Management and returns the created asset.

• Action
  Add Comment to Ticket

  Adds a public comment to a Mojo Helpdesk ticket.

• Action
  Add Staff Note to Ticket

  Adds an internal staff-only note to a Mojo Helpdesk ticket.

• Action
  Add Tag to Ticket

  Adds a tag to a Mojo Helpdesk ticket, creating the tag if it does not exist.

• Action
  Add task to ticket

  Creates a task on a ticket, with optional notes, due date, assignee and completion status.

• Action
  Create Ticket

  Creates a new ticket in Mojo Helpdesk and returns it.

• Action
  Create User

  Creates a new user in Mojo Helpdesk.

• Action
  Delete ticket

  Permanently deletes a ticket, including its comments and attachments.

• Action
  Delete user

  Permanently deletes a user from Mojo Helpdesk. This cannot be undone.

• Action
  Find assets by criteria

  Returns the assets that match a search query, such as a name, tag, serial number, location or assigned user.

• Action
  Find User by Email

  Finds a Mojo Helpdesk user by email address.

• Action
  Get asset

  Returns the details of a single asset, including its status, location, assigned users and attached files.

• Action
  Get Ticket

  Returns one Mojo Helpdesk ticket by its ID, including title, description, status, priority and assignee.

• Action
  Get User

  Returns one Mojo Helpdesk user by ID.

• Action
  List comments

  Returns the comments on a Mojo Helpdesk ticket, including staff notes.

• Action
  List ticket queues

  Returns the ticket queues in your Mojo Helpdesk account, with each queue's id, name and email settings.

• Action
  List tickets

  Returns the tickets in your Mojo Helpdesk, sorted by the field and order you choose.

• Action
  List users

  Returns the users (end users and agents) in your Mojo Helpdesk account.

• Action
  Remove tag from ticket

  Removes a tag from a ticket, identified by the tag's ID or label, and returns the ticket's remaining tags.

• Action
  Search Tickets

  Finds Mojo Helpdesk tickets matching a search query (same syntax as the web app's advanced search).

• Action
  Update asset

  Updates an existing asset in Mojo Helpdesk, changing only the fields you supply.

• Action
  Update Ticket

  Updates an existing Mojo Helpdesk ticket; only the fields you supply change.

• Action
  Update User

  Updates a Mojo Helpdesk user's details; only the fields you supply change (email cannot be changed here).

• Trigger
  New Insights Action

  Triggers when a contact performs a new engagement action, such as a click or open, on the selected newsletter.

• Trigger
  New Insights Topics

  Triggers when a newsletter subscriber gets a new weekly topic cloud, showing the topics and categories they engage with.

• Trigger
  New Person

  Triggered when a new person is added to your rasa.io contacts, optionally only within a chosen list.

• Action
  Add list

  Creates a new mailing list in the rasa.io account and returns the new list's id.

• Action
  Add subscription

  Creates a subscription for a contact on a subscription type, or updates it if that contact already has a matching subscription. Returns the resulting subscription.

• Action
  Create or Update Person

  Creates a contact for the email address, or updates the existing active contact with that email, and returns the contact.

• Action
  Delete contact

  Permanently deletes a contact and the personal data held for them across this account's newsletters. A contact that cannot be fully deleted is archived instead.

• Action
  Get contact

  Returns a single contact by ID, including its subscriptions, external identifiers and custom attributes. An error occurs if the contact is not found.

• Action
  Get newsletter

  Returns a single newsletter by ID, including its associated lists and subscription types.

• Action
  List contacts

  Returns the contacts in the rasa.io account, optionally narrowed to one list or to contacts matching an external system identifier.

• Action
  List newsletters

  Returns all active newsletters in your rasa.io account, including their associated lists and subscription types.

• Action
  List segments

  Returns the segments defined on your rasa.io account, including each segment's code, name, description and any account-level attribute rule.

• Action
  List subscription types

  Returns all active subscription types in your rasa.io account, along with their active integration mappings.

• Action
  Remove contact from list

  Removes a contact from a list. The contact itself is kept and stays on any other lists.

• Action
  Update subscription

  Updates an existing subscription's email permission, active status, sync time or unsubscribe reason. Only the values you supply are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.