Connect Mojo Helpdesk and Octopush SMS

Both apps 41Mojo Helpdesk 27Octopush SMS 14

• Trigger
  New Ticket

  Triggers when a new ticket is created in Mojo Helpdesk.

• Trigger
  New Ticket With Due On

  Triggers when a new Mojo Helpdesk ticket that has a due date is created.

• Trigger
  New Ticket With Scheduled On

  Triggers when a new Mojo Helpdesk ticket that has a scheduled date is created.

• Trigger
  New User

  Triggers when a new user is created in Mojo Helpdesk.

• Action
  Add asset

  Creates a new asset in Mojo Helpdesk Asset Management and returns the created asset.

• Action
  Add Comment to Ticket

  Adds a public comment to a Mojo Helpdesk ticket.

• Action
  Add Staff Note to Ticket

  Adds an internal staff-only note to a Mojo Helpdesk ticket.

• Action
  Add Tag to Ticket

  Adds a tag to a Mojo Helpdesk ticket, creating the tag if it does not exist.

• Action
  Add task to ticket

  Creates a task on a ticket, with optional notes, due date, assignee and completion status.

• Action
  Create Ticket

  Creates a new ticket in Mojo Helpdesk and returns it.

• Action
  Create User

  Creates a new user in Mojo Helpdesk.

• Action
  Delete ticket

  Permanently deletes a ticket, including its comments and attachments.

• Action
  Delete user

  Permanently deletes a user from Mojo Helpdesk. This cannot be undone.

• Action
  Find assets by criteria

  Returns the assets that match a search query, such as a name, tag, serial number, location or assigned user.

• Action
  Find User by Email

  Finds a Mojo Helpdesk user by email address.

• Action
  Get asset

  Returns the details of a single asset, including its status, location, assigned users and attached files.

• Action
  Get Ticket

  Returns one Mojo Helpdesk ticket by its ID, including title, description, status, priority and assignee.

• Action
  Get User

  Returns one Mojo Helpdesk user by ID.

• Action
  List comments

  Returns the comments on a Mojo Helpdesk ticket, including staff notes.

• Action
  List ticket queues

  Returns the ticket queues in your Mojo Helpdesk account, with each queue's id, name and email settings.

• Action
  List tickets

  Returns the tickets in your Mojo Helpdesk, sorted by the field and order you choose.

• Action
  List users

  Returns the users (end users and agents) in your Mojo Helpdesk account.

• Action
  Remove tag from ticket

  Removes a tag from a ticket, identified by the tag's ID or label, and returns the ticket's remaining tags.

• Action
  Search Tickets

  Finds Mojo Helpdesk tickets matching a search query (same syntax as the web app's advanced search).

• Action
  Update asset

  Updates an existing asset in Mojo Helpdesk, changing only the fields you supply.

• Action
  Update Ticket

  Updates an existing Mojo Helpdesk ticket; only the fields you supply change.

• Action
  Update User

  Updates a Mojo Helpdesk user's details; only the fields you supply change (email cannot be changed here).

• Trigger
  New Inbound SMS

  Triggers when a new inbound SMS reply arrives in your Octopush conversations.

• Action
  Cancel SMS

  Cancels a scheduled or draft SMS campaign by its ticket number.

• Action
  Create Contact List

  Creates a new contact list in Octopush with the name you give.

• Action
  Delete contact

  Removes contacts, by phone number or email, from a contact list or tag, or deletes them from your Octopush account.

• Action
  Delete contact list

  Deletes a contact list, optionally removing all of its contacts from your account.

• Action
  Get account information

  Returns a sub-account's information: name, company, remaining credit and callback settings.

• Action
  Get Contact

  Returns a contact's details (name, lists, tags) looked up by phone number.

• Action
  Get Credit Balance

  Returns the remaining SMS credit in your Octopush account and the unit it is counted in.

• Action
  List virtual numbers

  Returns the list of virtual numbers subscribed on your Octopush account, with their subscription and daily SMS limit details.

• Action
  Opt Out Contact

  Opts a phone number out so it no longer receives your SMS campaigns. Returns how many numbers were opted out.

• Action
  Send an Alert Premium SMS

  Sends a premium transactional alert SMS (marketing content is not allowed) to one phone number. Returns the SMS ticket and the cost.

• Action
  Send a New SMS

  Sends an SMS to one recipient phone number, with the message type (low cost or premium), purpose and sender you choose. Returns the SMS ticket and the cost.

• Action
  Send OTP code

  Generates a one-time passcode and sends it to a recipient by SMS, voice SMS or email. Returns the OTP request token needed to validate the code.

• Action
  Validate OTP code

  Checks whether a one-time passcode entered by a recipient is valid for their phone number or OTP request.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.