--- title: "Connect Manychat to Teamwork Desk - APIANT.ai" description: "When \"New or Updated Custom Field\" fires in Manychat, your agent runs \"Add Reply to Ticket\" in Teamwork Desk." canonical: "https://apiant.ai/connect/manychat-to-teamwork-desk" --- # Connect Manychat to Teamwork Desk When **New or Updated Custom Field** fires in [Manychat](https://apiant.ai/connections/manychat), your agent runs **Add Reply to Ticket** in [Teamwork Desk](https://apiant.ai/connections/teamwork-desk). Describe the whole flow and it is built, tested on every scenario and kept running. Manychat **1** trigger Manychat **17** actions Teamwork Desk **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Manychat and Teamwork Desk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Manychat can start in Teamwork Desk - When **New or Updated Custom Field** in Manychat then **Add Reply to Ticket** in Teamwork Desk - When **New or Updated Custom Field** in Manychat then **Create Customer** in Teamwork Desk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Manychat and Teamwork Desk ## Triggers and actions 1 trigger · 29 actions - Trigger **New or Updated Custom Field** Triggers when a subscriber custom field is created on the Manychat page, or an existing one's name, type or description changes. - Action **Add custom field** Creates a new subscriber custom field on your Manychat page, with the name, data type and description you choose. - Action **Add tag** Creates a new tag on your Manychat page. - Action **Add Tag to User** Adds one of your Manychat page's tags to a subscriber. - Action **Create Subscriber** Creates a new Manychat subscriber (contact) from a name plus an email, phone or WhatsApp number, and returns the created subscriber. - Action **Delete tag** Deletes a tag from your Manychat page and removes it from every subscriber that has it. This cannot be undone. - Action **Find User by Custom Field** Returns up to 100 Manychat subscribers whose Text or Number custom user field holds the value you specify, most recently updated first. - Action **Find User by ID** Returns the full profile of one Manychat subscriber by their subscriber ID, including contact details, tags and custom field values. - Action **Find User by Name** Returns up to 100 subscribers whose full name matches the name you specify. - Action **Get page info** Returns details of the connected Manychat page: its id, name, category, avatar, username, about text, description, Pro status and timezone. - Action **List custom fields** Returns every subscriber custom field defined on the Manychat page, with each field's id, name, type and description. - Action **List flows** Returns all automations (flows) on the connected Manychat page, along with the folders they are organized in. - Action **List tags** Returns every tag defined on your Manychat page, with each tag's id and name. - Action **Remove Tag From User** Removes a tag from a Manychat subscriber (contact). - Action **Send flow** Sends one of your Manychat automations (flows) to a subscriber. - Action **Set bot field** Sets the value of a Manychat bot field (an account-wide field shared by all subscribers). - Action **Set Custom Field** Sets the value of one custom user field on a Manychat subscriber. - Action **Update subscriber** Updates an existing Manychat subscriber's name, phone, email, gender and opt-in consent, and returns the updated subscriber record. - Action **Add Reply to Ticket** Adds a reply or internal note to a Teamwork Desk ticket. - Action **Add time log** Logs time spent against a Teamwork Desk ticket, optionally linked to a Teamwork project and task. - Action **Create Customer** Creates a new customer in Teamwork Desk. - Action **Create Ticket** Creates a new ticket in Teamwork Desk with a subject and initial message, for a new or existing customer. - Action **Delete ticket** Deletes a ticket in Teamwork Desk, moving it to the trash. - Action **Find companies** Finds companies in Teamwork Desk by their exact name. - Action **Find Customer** Searches Teamwork Desk customers by email, name or other text and returns the matches. - Action **Get customer** Returns a single Teamwork Desk customer by id, including their contact details and ticket counts. - Action **Get ticket** Returns a single Teamwork Desk ticket by its id, including its subject, status, customer, inbox, tags and custom fields. - Action **List inboxes** Returns the inboxes in your Teamwork Desk site, optionally filtered and sorted. - Action **List tags** Returns the tags defined in your Teamwork Desk account, optionally filtered and sorted. - Action **Update Customer** Updates an existing customer in Teamwork Desk. Only the fields you fill in are changed. ## Each app on its own - [ **Manychat** Manychat is an all-in-one Messenger Marketing platform.](https://apiant.ai/connections/manychat) - [ **Teamwork Desk** Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.](https://apiant.ai/connections/teamwork-desk) Reviews ## What our customers say ## More from Manychat - [ **Manychat to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/manychat-to-salesforce) - [ **Manychat to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/manychat-to-slack) - [ **Manychat to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/manychat-to-stripe) - [ **Manychat to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/manychat-to-shopify) - [ **Manychat to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/manychat-to-quickbooks-online) - [ **Manychat to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/manychat-to-pipedrive) ## More into Teamwork Desk - [ **HubSpot to Teamwork Desk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-teamwork-desk) - [ **Salesforce to Teamwork Desk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-teamwork-desk) - [ **Slack to Teamwork Desk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-teamwork-desk) - [ **Google Sheets to Teamwork Desk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-teamwork-desk) - [ **Gmail to Teamwork Desk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-teamwork-desk) - [ **Google Calendar to Teamwork Desk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-teamwork-desk) Questions ## Manychat and Teamwork Desk, answered ### ### What can start an automation from Manychat? Any of Manychat's 1 trigger in the catalog, including New or Updated Custom Field. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Teamwork Desk when something happens in Manychat? Any of Teamwork Desk's 12 actions, including Create Customer, Create Ticket, Update Customer and Add Reply to Ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Teamwork Desk to Manychat? Teamwork Desk has no triggers in the catalog today, so automations start in Manychat. If you need the other direction, ask: your agent reads Teamwork Desk's API documentation and adds it. ### ### Do I have to build a connector for Manychat or Teamwork Desk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Manychat and Teamwork Desk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.