Connect ManageEngine ServiceDesk Plus Cloud and Yext

Both apps 30ManageEngine ServiceDesk Plus Cloud 17Yext 13

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Trigger
  New Entity

  Triggers when a new entity, such as a location, is added to your Yext Knowledge Graph.

• Trigger
  New Review

  Triggers when a new review of one of your locations arrives in Yext.

• Action
  Create User

  Creates a user in your Yext account.

• Action
  Delete Entity

  Deletes an entity from your Yext Knowledge Graph.

• Action
  Delete User

  Deletes a user from your Yext account.

• Action
  Get Entity

  Returns one Yext entity, such as a location, with all its fields.

• Action
  Get Review

  Returns one review with its rating, content and replies.

• Action
  List Entities

  Returns up to 50 entities (locations, events, FAQs and more) from your Yext Knowledge Graph, optionally limited to certain entity types.

• Action
  List Folders

  Returns the folders that organize your Yext entities.

• Action
  List Reviews

  Returns up to 50 reviews of your locations, with their average rating.

• Action
  List Users

  Returns up to 100 users of your Yext account.

• Action
  Reply to Review

  Posts a reply on a review, publicly or privately.

• Action
  Update Entity

  Updates the name, description or phone of an existing Yext entity; blank fields are left unchanged.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.