Connect ManageEngine ServiceDesk Plus Cloud and WildJar

Both apps 33ManageEngine ServiceDesk Plus Cloud 17WildJar 16

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Trigger
  New Inbound SMS

  Triggers when an SMS is received on one of your WildJar numbers.

• Trigger
  New Phone Call

  Triggers when a new tracked phone call is logged in WildJar.

• Action
  Add Contact

  Adds a contact with a main phone number to the WildJar address book.

• Action
  Get Account

  Returns one WildJar account's details: name, country, timezone and status.

• Action
  Get Call

  Returns one tracked call's details: caller, status, duration, tracking number and source, and notes.

• Action
  Get Call Transcription

  Returns a call's details together with its transcription, sentiment and AI call summary.

• Action
  Get Contact

  Returns one address book contact with its name and phone numbers.

• Action
  Get Tracking Number

  Returns one tracking number's details: name, source, type, status and routing.

• Action
  List Accounts

  Returns the WildJar accounts this login can access.

• Action
  List Calls

  Returns tracked inbound calls, optionally filtered by account, date range and status.

• Action
  List Contacts

  Returns contacts from the WildJar address book.

• Action
  List Inbound SMS

  Returns SMS messages received on your WildJar numbers.

• Action
  List Outbound Calls

  Returns outbound calls made from WildJar, optionally for one account.

• Action
  List Tracking Numbers

  Returns the active tracking numbers, with their name, source and status.

• Action
  Send SMS

  Sends a single SMS from one of your WildJar numbers. The message is queued for dispatch and a per-SMS charge applies.

• Action
  Update Contact

  Updates an address book contact's name or account.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.