--- title: "Connect ManageEngine ServiceDesk Plus Cloud and Vryno - APIANT.ai" description: "When \"New Problem\" fires in ManageEngine ServiceDesk Plus Cloud, your agent runs \"Create or Update Deal\" in Vryno." canonical: "https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-vryno" --- # Connect ManageEngine ServiceDesk Plus Cloud and Vryno When **New Problem** fires in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), your agent runs **Create or Update Deal** in [Vryno](https://apiant.ai/connections/vryno), or **Create or Update Call Log** in Vryno to **Invoke API Call** in ManageEngine ServiceDesk Plus Cloud. Describe the whole flow and it is built, tested on every scenario and kept running. ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **14** actions Vryno **10** triggers Vryno **28** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ManageEngine ServiceDesk Plus Cloud and Vryno to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ManageEngine ServiceDesk Plus Cloud and Vryno can do together ### From ManageEngine ServiceDesk Plus Cloud to Vryno - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Create or Update Deal** in Vryno - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Create or Update Invoice** in Vryno ### From Vryno to ManageEngine ServiceDesk Plus Cloud - When **Create or Update Call Log** in Vryno then **Invoke API Call** in ManageEngine ServiceDesk Plus Cloud - When **Create or Update Case** in Vryno then **Add request task** in ManageEngine ServiceDesk Plus Cloud Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and Vryno ## Triggers and actions 12 triggers · 42 actions - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. - Trigger **Create or Update Call Log** Triggers when a call log is created or updated in Vryno. - Trigger **Create or Update Case** Triggers when a case is created or updated in Vryno. - Trigger **Create or Update Contact** Triggers when a contact is created or updated in Vryno CRM. - Trigger **Create or Update Invoice** Triggers when an invoice is created or updated in Vryno. - Trigger **Create or Update Lead** Triggers when a lead is created or updated in Vryno. - Trigger **Create or Update Meeting** Triggers when a meeting is created or updated in Vryno. - Trigger **Create or Update Project** Triggers when a project is created or updated in Vryno. - Trigger **Create or Update Quote** Triggers when a quote is created or updated in Vryno CRM. - Trigger **Create or Update Sales Order** Triggers when a sales order is created or updated in Vryno. - Trigger **Create or Update Task** Triggers when a task is created or updated in Vryno. - Action **Create or Update Case** Creates a new case in Vryno CRM, or updates an existing case when a case id is supplied. Returns the saved case. - Action **Create or Update Deal** Creates a new deal in Vryno CRM, or updates an existing deal when a Deal ID is supplied. Returns the saved deal. - Action **Create or Update Invoice** Creates a new invoice in Vryno, or updates an existing one when an invoice ID is supplied. - Action **Create or Update Lead** Creates a new lead in Vryno CRM, or updates an existing lead when a Lead ID is supplied. Returns the saved lead. - Action **Create or Update Organization** Creates a new organization in Vryno CRM, or updates an existing one when an organization ID is supplied. Returns the saved organization. - Action **Create or Update Product** Creates a new product in Vryno CRM, or updates an existing product when a product id is supplied. - Action **Create or Update Project** Creates a new project in Vryno, or updates an existing project when a project id is supplied. Returns the saved project. - Action **Create or Update Quote** Creates a new quote in Vryno, or updates an existing quote when a quote ID is supplied. - Action **Create or Update Sales Order** Creates a new sales order in Vryno, or updates an existing one when a sales order ID is supplied. - Action **Create or Update Task** Creates a new task in Vryno CRM, or updates an existing task when a task ID is supplied. - Action **Create or Update Vendor** Creates a new vendor in Vryno CRM, or updates an existing vendor when a vendor ID is supplied, and returns the saved vendor. - Action **Delete contact** Deletes a contact in Vryno CRM by its ID and returns Vryno's confirmation message. - Action **Delete lead** Deletes a lead from Vryno CRM by its ID and returns Vryno's confirmation. - Action **Find contacts** Returns the contacts in Vryno CRM that match the filters you specify, or those in a chosen custom view. - Action **Find deals** Returns the deals that match the conditions you specify, such as a deal name or email. - Action **Find leads** Returns the leads in Vryno CRM that match the conditions you specify, such as a name or email address. - Action **Get Case** Returns one case from Vryno CRM by its id, including any custom fields you ask for. - Action **Get contact** Returns one contact from Vryno CRM by its id. An error occurs if the contact is not found. - Action **Get deal** Returns one Vryno deal by its id, including any fields your account has added to deals. An error occurs if the deal is not found. - Action **Get Invoice** Returns one invoice from Vryno CRM by its id, including any custom fields you name. An error occurs if the invoice is not found. - Action **Get lead** Returns a single lead from Vryno CRM by its id, including any custom fields you name. An error occurs if the lead is not found. - Action **Get Organization** Returns one organization from Vryno CRM by its id, including any custom fields you ask for. An error occurs if the organization is not found. - Action **Get Product** Returns a single product from Vryno by its id, including any custom fields you ask for. An error occurs if the product is not found. - Action **Get Project** Returns a project from Vryno by its id, including any custom fields you name. An error occurs if the project is not found. - Action **Get Quote** Returns a single quote from Vryno CRM by its id, including its billing and shipping details, related records and totals. - Action **Get Sales Order** Returns a single sales order from Vryno by its id, including any custom fields you name. - Action **Get Task** Returns a task from Vryno CRM by its id, including its status, assignee, due date and priority. Fails if the task is not found. - Action **Get Vendor** Returns one vendor from Vryno CRM by its id, including any custom fields you ask for. ## Each app on its own - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) - [ **Vryno** Vryno is a simplified CRM with customization and workflows](https://apiant.ai/connections/vryno) Reviews ## What our customers say ## More from ManageEngine ServiceDesk Plus Cloud - [ **ManageEngine ServiceDesk Plus Cloud to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-salesforce) - [ **ManageEngine ServiceDesk Plus Cloud to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-slack) - [ **ManageEngine ServiceDesk Plus Cloud to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-stripe) - [ **ManageEngine ServiceDesk Plus Cloud to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-shopify) - [ **ManageEngine ServiceDesk Plus Cloud to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-quickbooks-online) - [ **ManageEngine ServiceDesk Plus Cloud to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-pipedrive) ## More into Vryno - [ **HubSpot to Vryno** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-vryno) - [ **Salesforce to Vryno** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-vryno) - [ **Slack to Vryno** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-vryno) - [ **Google Sheets to Vryno** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-vryno) - [ **Gmail to Vryno** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-vryno) - [ **Google Calendar to Vryno** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-vryno) Questions ## ManageEngine ServiceDesk Plus Cloud and Vryno, answered ### ### What can start an automation from ManageEngine ServiceDesk Plus Cloud? Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Vryno when something happens in ManageEngine ServiceDesk Plus Cloud? Any of Vryno's 28 actions, including Create or Update Case, Create or Update Deal, Create or Update Invoice and Create or Update Lead. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Vryno to ManageEngine ServiceDesk Plus Cloud? Yes. When something happens in Vryno, your agent can act in ManageEngine ServiceDesk Plus Cloud too. This page covers both directions: Vryno's triggers and ManageEngine ServiceDesk Plus Cloud's actions are listed here as well. ### ### Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or Vryno? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ManageEngine ServiceDesk Plus Cloud and Vryno without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.