Connect ManageEngine ServiceDesk Plus Cloud to Uniqode

Both apps 29ManageEngine ServiceDesk Plus Cloud 17Uniqode 12

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Action
  Add Feedback Form

  Creates a new feedback form in a Uniqode organization.

• Action
  Add User

  Adds a new user to a Uniqode organization.

• Action
  Create Dynamic QR Code

  Create a new dynamic QR code in your Beaconstac Account.

• Action
  Create Static QR Code

  Creates a static QR Code in Uniqode. A static QR Code encodes its content directly and cannot be edited after creation.

• Action
  Delete QR Code

  Deletes a QR Code from your Uniqode account by its ID.

• Action
  Download QR Code

  Downloads the given QR code.

• Action
  Find QR Code

  Finds QR Codes in the Uniqode account whose name matches the given name.

• Action
  Find User

  Find a user in your account

• Action
  Get Feedback Form

  Fetches a feedback form by ID, including its title, public link, questions and response count. An error occurs if the form is not found.

• Action
  Get QR Code Analytics

  Returns the scan performance of a QR Code (total scans and scans per interval) over a date range.

• Action
  Update Dynamic QR Code

  Updates an existing dynamic QR Code in Uniqode, such as its name, what happens when it is scanned, or its design. Fields left blank are left unchanged.

• Action
  Upload File to Beaconstac

  Uploads a file to your Uniqode (Beaconstac) media library and returns the new media object's ID and URL.

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