Connect ManageEngine ServiceDesk Plus Cloud and Track-POD

Both apps 32ManageEngine ServiceDesk Plus Cloud 17Track-POD 15

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Trigger
  Order Created

  Triggers when a new order appears in Track-POD.

• Trigger
  Order Not Collected \ Not Delivered

  Triggers when a Track-POD order is marked not delivered or not collected.

• Trigger
  Order Partially Collected \ Delivered

  Triggers when a Track-POD order is marked partially delivered or partially collected.

• Trigger
  Order Status Updated

  Triggers when the delivery status of a Track-POD order changes.

• Trigger
  Order Updated

  Triggers when any detail of a Track-POD order changes.

• Action
  Add driver

  Creates a new driver in Track-POD with a login username and password.

• Action
  Add route

  Creates a route in Track-POD for a given date, optionally with a driver, vehicle, depot and a list of orders.

• Action
  Delete Order

  Deletes a Track-POD order by its external Id, as long as the driver has not yet arrived.

• Action
  Find an Order by External Id

  Finds a Track-POD order by the external Id from your own system.

• Action
  Find an Order by Id

  Finds a Track-POD order by its Track-POD tracking Id.

• Action
  Find an Order by Number

  Finds a Track-POD order by its order number.

• Action
  Find a Route by Code

  Finds a Track-POD route by its route code.

• Action
  List drivers

  Returns every driver in your Track-POD account.

• Action
  List orders by date

  Returns all orders scheduled for a given date.

• Action
  List vehicles

  Returns the vehicles in your Track-POD account, optionally only the one with a given vehicle number.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.