--- title: "Connect ManageEngine ServiceDesk Plus Cloud and Timing - APIANT.ai" description: "When \"New Problem\" fires in ManageEngine ServiceDesk Plus Cloud, your agent runs \"Create Project\" in Timing." canonical: "https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-timing" --- # Connect ManageEngine ServiceDesk Plus Cloud and Timing When **New Problem** fires in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), your agent runs **Create Project** in [Timing](https://apiant.ai/connections/timing), or **New Project** in Timing to **Add request task** in ManageEngine ServiceDesk Plus Cloud. Describe the whole flow and it is built, tested on every scenario and kept running. ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **15** actions Timing **4** triggers Timing **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ManageEngine ServiceDesk Plus Cloud and Timing to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ManageEngine ServiceDesk Plus Cloud and Timing can do together ### From ManageEngine ServiceDesk Plus Cloud to Timing - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Create Project** in Timing - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Update Project** in Timing ### From Timing to ManageEngine ServiceDesk Plus Cloud - When **New Project** in Timing then **Add request task** in ManageEngine ServiceDesk Plus Cloud - When **New Team** in Timing then **Add request note** in ManageEngine ServiceDesk Plus Cloud Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ManageEngine ServiceDesk Plus Cloud and Timing ## Triggers and actions 6 triggers · 34 actions - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add problem** Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. - Trigger **New Project** Triggered when a new project is created in Timing. - Trigger **New Team** Triggered when you are added to a new team in Timing. - Trigger **New Time Entry** Triggered when a new time entry is logged in Timing. - Trigger **New Timer Started and Running** Triggered when a new timer is started and is still running in Timing. - Action **Batch Update Time Entries** Updates several Timing time entries at once — moves them to a project, retitles them, sets notes, billing status or custom fields. Anything left blank is left untouched on the entries. - Action **Create Project** Creates a new project in Timing, optionally under a parent project, and returns the created project. - Action **Create Time Entry** Logs a finished block of work in Timing between a start and end time, optionally against a project, and returns the created time entry. - Action **Delete Project** Deletes a project in Timing, along with all of its child projects. - Action **Delete Time Entry** Deletes a time entry in Timing. - Action **Find Project** Searches your Timing projects by title and returns the first match, plus the full list of matches. - Action **Find Team** Finds a team you belong to in Timing by its name and returns the first match, plus every team whose name matched. - Action **Get Activity Hierarchy** Returns a readable breakdown of what you worked on in Timing over a date range, as tab-indented text grouped by project and app with durations. - Action **List Projects** Returns the projects you can see in Timing, optionally filtered by title, team, or hiding archived ones. - Action **List Teams** Returns all the Timing teams you are a member of. - Action **List Time Entries** Returns your Timing time entries, optionally narrowed by date range, project, team member, search text or billing status. - Action **Show Latest Time Entry** Returns your most recent time entry in Timing. - Action **Show Project** Returns a single Timing project with its colour, notes, billing default, parent and child projects. - Action **Show Running Timer** Returns the timer that is currently running in Timing. Errors with a not-found if no timer is running. - Action **Show Time Entry** Returns a single Timing time entry with its times, duration, project, notes and billing status. - Action **Start Timer** Starts a running timer in Timing, stopping any timer that is already running, and returns the new entry. - Action **Stop Timer** Stops the timer that is currently running in Timing and returns the finished time entry. - Action **Update Project** Updates a Timing project's name, colour, notes, archive state or billing default. Anything left blank keeps its current value. - Action **Update Time Entry** Updates a Timing time entry — its times, project, title, notes or billing status. Anything left blank keeps its current value. ## Each app on its own - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) - [ **Timing** Timing is an automatic time tracking app for macOS.](https://apiant.ai/connections/timing) Reviews ## What our customers say ## More from ManageEngine ServiceDesk Plus Cloud - [ **ManageEngine ServiceDesk Plus Cloud to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-salesforce) - [ **ManageEngine ServiceDesk Plus Cloud to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-slack) - [ **ManageEngine ServiceDesk Plus Cloud to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-stripe) - [ **ManageEngine ServiceDesk Plus Cloud to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-shopify) - [ **ManageEngine ServiceDesk Plus Cloud to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-quickbooks-online) - [ **ManageEngine ServiceDesk Plus Cloud to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/manageengine-servicedesk-plus-cloud-to-pipedrive) ## More into Timing - [ **Favro to Timing** Plan a wedding, build an award winning video game or even send a rocket into space.](https://apiant.ai/connect/favro-to-timing) - [ **Pipefy to Timing** The easy button for processes and workflows Easily organize and run all your processes in one place, leaving...](https://apiant.ai/connect/pipefy-to-timing) - [ **HubSpot to Timing** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-timing) - [ **Salesforce to Timing** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-timing) - [ **Slack to Timing** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-timing) - [ **Gmail to Timing** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-timing) Questions ## ManageEngine ServiceDesk Plus Cloud and Timing, answered ### ### What can start an automation from ManageEngine ServiceDesk Plus Cloud? Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Timing when something happens in ManageEngine ServiceDesk Plus Cloud? Any of Timing's 19 actions, including Create Project, Create Time Entry, Update Project and Update Time Entry. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Timing to ManageEngine ServiceDesk Plus Cloud? Yes. When something happens in Timing, your agent can act in ManageEngine ServiceDesk Plus Cloud too. This page covers both directions: Timing's triggers and ManageEngine ServiceDesk Plus Cloud's actions are listed here as well. ### ### Do I have to build a connector for ManageEngine ServiceDesk Plus Cloud or Timing? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ManageEngine ServiceDesk Plus Cloud and Timing without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.